Gloria Kabasu
737-444-0834 | glorykazumba09@gmail.com | Austin, Texas
WORK EXPERIENCE Apple Inc July 2025 – Present Retail Specialist, Austin, Texas ¥Process and manage high-volume transactions daily , ensuring accurate order fulfillment and alignment with inventory and sales objectives. ¥Maintain a 60% AppleCare attach rate vs. 37% benchmark by educating customers on benefits ¥Achieve a 97% NPS, consistently ranked among top performers for customer satisfaction and service excellence. ¥Selected as one of 12 top-performing employees out of 200+ , and the only recent new hire chosen to join the Driver Team to lead new product launch readiness and team motivation. ¥Exceeded performance benchmarks with 211 Hero product sales in two months and maintained a 60% AppleCare attach rate (vs. 37% benchmark). ¥Track and analyze product trends to forecast demand, adjust workflow priorities, and enhance fulfillment accuracy. ¥Mentor peers on optimizing process efficiency, data entry accuracy, and adherence to SOPs to ensure smooth operations across teams. Montfort Hospital Dec 2023-Jan 2024 Administrative clerk, Ottawa, Canada ¥Managed and verified 100+ patient data entries daily using Epic and Meditech , ensuring information accuracy and compliance with health data standards. ¥Collaborated with medical staff to improve workflow efficiency by 20%, reducing patient wait times and enhancing departmental communication. ¥Recognized for exceptional attention to detail and service excellence, consistently maintaining confidentiality and compliance with hospital policies. Osgoode properties May 2022 – Oct 2022 Leasing Agent, Ottawa, Canada ¥Successfully leased over 45 units within 5 months, consistently exceeding monthly targets and maintaining a 95% + occupancy rate. ¥Handled leasing operations using Yardi ERP , processing applications, contracts, and invoices with 100% data accuracy . ¥Collaborated with maintenance to streamline tenant move-in processes, reducing turnaround time by 15% and enhancing the overall resident experience. New Evangelical Center Jan 2021 – Dec 2024 Event coordinator, Ottawa, Canada ¥Planned and executed 20+ large-scale events (up to 500 attendees) with precise budget tracking ($10KÐ$15K) and vendor coordination. ¥Led 30+ team members to deliver complex projects on schedule, improving collaboration and process organization. ¥Achieved 10% cost reduction through contract optimization and vendor performance evaluation. EDUCATION University of Ottawa, Ottawa, Canada Bachelor of Social Sciences joint honours in Philosophy and Political Science – 2023 (Degree awarded) SKILLS Bilingual (English & French) ¥ Microsoft Office Suite ¥ Google Workspace ¥ Salesforce ¥ Yardi ¥ Epic Meditech ¥ Workday ¥ Apple internal systems (POS) ¥ Customer Experience & Sales Excellence ¥ Event Coordination ¥ Leadership & Mentorship ¥ Administration services
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