center109220 (954) 995-2908 kellypoole02@gmail.com Fort Lauderdale, FL
0 (954) 995-2908 kellypoole02@gmail.com Fort Lauderdale, FL
-term
Qualifications
Dynamic Operations and Sales Administrator with 22 years of experience in managing cross-functional teams and implementing strategic business initiatives for UHNWI clients. Proven track record of enhancing operational efficiency, increasing sales revenue in prior roles, and executing multi-million-dollar projects. Skilled with budget management, analytical decision-making, and cultivating high-performance cultures. Committed to driving profitability and operational excellence.
Work History
Office Administrator September – Present
Vanquish Yachts Service Inc.
Strategically implemented Blue Folder, HubSpot and QuickBooks for new service department entity.
Responsible for monthly financial reports to corporate leadership and shareholders.
Managed, created, and presented proposals for all service and warranty requests.
Created and invoiced all work orders and managed allocation of expenses for service department.
Collaborated with technicians, vendors and clients on best practices for warranties and retail services focusing on creating superior customer service for our UHNWI clients.
USA/Canada Sales Territory Manager March 2023 – Aug 2024
Hazelett Marine, LLC Remote
Implemented marketing strategies to cultivate partnerships with Marinas/Marine Engineer leaders in North America and Bahamas.
Developed, managed & presented proposals for multimillion dollar marina renovations/government funded projects.
Facilitated grant funding processes for prospective marinas and yacht clubs to support conservation mooring initiatives
Participated in networking events and tradeshows, including IBEX, Dock EXPO, AMI, MIASF and FLIBS
Managing Assistant May 2020 – March 2023
Yacht Management, LLC Fort Lauderdale, FL
Oversaw account management for each vessel in the fleet, handling banking, billing, dockage, maintenance, and crew staffing, ISO compliance
Directed all sales and marketing automation efforts for service and maintenance operations
Accountable for generating monthly reports on metrics related to travel, project management and vessels maintenance
Engaged in networking events such as FLIBS, MIA and Palm Beach to build industry connections
Sales Development RepresentativeFebruary 2020 – COVID Layoff
Service Trade, Inc. Durham, NC
Executed enterprise software through B2B phone sales, achieving an average of 20 demonstrations booked per month
Conducted a minimum of 80 daily phone calls while utilizing Southeast US as a target territory
Achieved personal best of 3 demos booked in a single day the second week out of post training
Proactively cold-called the MEP industry to target the appropriate decision-makers, including owners and managers
New Construction Sales & DesignApril 2018 – February 2020
CPI Security, Inc Raleigh, NC
Achieved and maintained a 94 % conversion rate after the first month and led a team of 10 to secure the highest sales figures within 2 months.
Managed the preparation of plans, contracts, design and installation of all products.
Primary focus with B2B new construction development in southeast North Carolina territory.
DR Horton, Chesapeake, Eastwood Home Builders in house model representative for low voltage, smart technology and security
Assistant Charter Broker December 2011 –March 2018
Renaissance Yacht Group Fort Lauderdale, FL
Scheduled, coordinated, and booked all necessary travel arrangements for charters in the Bahamas.
Organized crew logistics and coordination for charters and owners with financial reporting.
Executed targeted marketing campaigns to enhance bookings rates through social media and partnerships with local merchants
Managed all inquiries and arrangements related to charter bookings.
Building Manager/Sales Assistant,January 2010 – December 2011
Allied Richard Bertram Marine Group Fort Lauderdale
Showcased new and pre-owned yachts to potential buyers, enhancing customer engagement.
Oversaw the management of subcontractors during a 3.5 million in grand showroom renovation.
Organized deadlines and staff for renovations, corporate events & international boat shows.
Recruited, supervised, and motivated multiple teams exceeding quotas and deadlines.
Commissioning YachtsSeptember 2000 – February 2008
Ferretti Group, USA, Fort Lauderdale, FL wnReduced detailing costs for interiors and unwrapping of new yachts by 20%.
Managed UHNWI’s yachts with silver service customer service.
Applied Six Sigma leadership with UHNWI’s inventory management of yacht maintenance, creating superior and recognized industry standards.
Presented and showcased both new and pre-owned yachts to prospective buyers, driving sales.
Sales Meeting Manager September 1996 – December 1999
Landfall Hampton Inn & Suites Wrightsville Beach, NC
Conducted B2B sales initiatives with corporate events including luncheons, golf tournaments and accommodation stays that led to industry recognition.
Boosted sales revenue by 10% within 3 months of implementing sales strategies with corporate sponsors.
Coordinated and managed all logistical details concerning food and beverage for events.
Exceeded all metric sales goals every quarter by 20%.
Outside Sales Representative November 1993 – August 1996
Pager Warehouse Wilmington, NC & Myrtle Beach, SC
Established indirect agency agreements for Nextel, Bell South Mobility and Paging service in assigned territories.
Engaged in B2B sales to create pipelines between service agencies across Southeast North Carolina and Myrtle Beach.
Secured sponsorship from the New Hanover Home Builders Association, enhancing visibility
Nextel pinnacle recipient during launch in southeast North Carolina
Exceeded all monthly sales goals, which created industry recognition for the company.
Education
Meredith College, Master of Business AdministrationOngoing 2026
Focused Curriculum in Management of Information Systems and Project Management, PMP
Meredith College, B. S. Business Administration, AACSB Graduated 2009
Concentration in Marketing (Recipient of Mae Grimmer Scholarship Award 2008)
Skills/SoftwaresUHNWI Luxury Sales/Service ManagementB2C/B2B Sales
MS Office, Sales Force, Hub SpotMarketing Strategies
Project Management (ProCore, SmartSheet, BlueFolder) Budgeting/Inventory
Bookkeeping/Financial Reporting/Forecasting (Quick Books)Management
Progressive LeadershipNegotiation
Communication/ Problem SolvingTeam Management
We are glad that you preferred to contact us. Please fill our short form and one of our friendly team members will contact you back.