STEFANO VENTOLINI Miami, FL | 786-763-9638 | stefano.ventolini@gmail.com https://www.linkedin.com/in/stefano-ventolini/ | US Resident SUMMARY “Experienced manager with over 15 years in luxury industry sales and customer service, holding a MasterÕs in Marketing Management. Skilled in leading teams to achieve outstanding results, fostering strong client relationships, and ensuring seamless daily operations. Recognized for delivering exceptional customer experiences and driving business growth while maintaining attention to detail.Ó PROFESSIONAL EXPERIENCE BMW Automobiles Ð Sales Executive at Braman Miami Miami, Florida | May. 2025 – Present Certified by BMW of North America as a Sales Consultant.Partner with proven experience in auto sales. Focused on delivering premium customer experiences to high-profile clients in MiamiÕs luxury market. Responsible for guiding customers through the purchase process, conducting test drives, and ensuring seamless delivery. Builds and nurtures strong client relationships, contributing to repeat business and referrals while maintaining brand standards. Faena Hotel – Assistant Manager Miami, Florida | Dec. 2024 – Apr. 2025 Experienced Pool & Beach Assistant Manager with a strong background in hospitality and guest services. Skilled in supervising outdoor recreation areas, coordinating team operations, and ensuring safety and cleanliness standards. Proactive, service-focused, and effective in fast-paced, high-guest-volume environments. BMW Automobiles Ð Sales Executive at Inchcape Motors Lima, Peru | Nov. 2015Ð Mar. 2021 Led direct sales efforts in automobile sales, vehicle insurance, and financing, consistently achieving and developed strong client relationships. Streamlined customer experience optimization by focusing on details and ensuring a seamless purchase process, resulting in 93% customer satisfaction. Tracked and analyzed KPIs to maintain high performance, ranking consistently in the top 3 salespeople and achieving high-value ticket averages of $50K. Recognized for outstanding results with awards such as a company car, bonuses, and trips, contributing to team success and personal growth. Mercedes-Benz Automobiles – Product Manager at Divemotor Lima, Peru | Dec. 2012ÐOct. 2015 Managed vehicle ordering and pricing strategies, aligning production with market trends and marketing insights to boost sales performance. Led negotiations with German headquarters and implemented marketing initiatives to enhance brand visibility and customer loyalty. Trained the sales team on new models, product features, and brand positioning to strengthen market presence and overall profitability. Mercedes-Benz Automobiles Ð Sales Executive at Divemotor Lima, Peru | Feb. 2011ÐNov. 2012 Focused on driving high-value sales, maintaining an average ticket value of $60K and contributing to the brandÕs premium market position. Fostered and maintained relationships with high-value clients, driving repeat business and contributing to increase in customer retention. Achieved notable milestones by selling the two highest-priced units in the companyÕs history (+$350k) Managed a portfolio of top-tier clients, ensuring brand loyalty and delivering exceptional customer experiences. Mercedes-Benz Automobiles Ð Product Specialist at Divemotor Lima, Peru | Jul. 2010ÐJan. 2011 Provided personalized support to top-tier clients, ensuring tailored service that increased client satisfaction scores by 20%. Supported the sales team by delivering in-depth product expertise and assisting with seamless vehicle deliveries to end customers. Oversaw showroom operations, managing vehicle displays to align with brand standards and enhancing the client experience. Accompanied clients on test drives, offering hands-on guidance and building trust, improving closing rates. EDUCATION Executive Master’s in Marketing Management Madrid, Spain | 2021Ð2022 – ESIC Business & Marketing School Specialized Course in Effective Negotiations and Conflict Management Lima, Peru | 2018Ð2019 – Pacifico Business School Bachelor’s in Hospitality and Hotel Management Lima, Peru | 2005Ð2010 – San Ignacio University ADDITIONAL INFORMATION – Languages: Spanish (native), English (proficient) – Technical: MS Office Suite, Canvas, Excel, Seven Rooms, Automotive Mastermind, Drive Centric, Provision. – Interest: Cars, exploring different cultures, Peruvian food and extensive travel experience (55+ countries)
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