Jae Heller
Delray Beach, FL, 561.706.4419, jaeheller@gmail.comProfessional Summary
Results-driven Advisor with 2 years of automotive advising experience, providing strategic guidance and expert consultation in recommendations for repairs and scheduled maintenance. Effective communication and excellent customer service score data, reflect my dedication to results oriented service outcomes. Over 10 years proven ability to assess client needs, develop tailored solutions, and foster long-term relationships in operations and community associations. Strong analytical, communication, and problem-solving skills. Adept at cross-functional collaboration domestically and internationally, and delivering data-driven insights to support decision-making.Core Competencies
Strategic Planning & Analysis
Client Relationship Management
Risk Assessment & Mitigation
Financial/Market Analysis
Problem Solving & Conflict Resolution
Regulatory Compliance
Data Interpretation
Communication & Presentation Skills
Cross-Functional Team Leadership
Professional Experience
Service Advisor
Foreign Auto Service
10/2024-08/2025
Provided expert guidance meeting with cross functional teams on [specific area, e.g. optimization of profit, dealing with channeling clients/projects, overcoming no’s, sales cycle and movement, training policy development].
Collaborate with advisors and management in creating an execution plan for each vehicle‘s pathway. As 20-40 vehicles rapidly move through each advisor que, each week moving through the shop, for efficiency and skilled technician utilization.
Order special order parts and sublet out for body, rim and window damages.
File extended warranty insurance claims, managed sublet work, assuring all client’s concerns handled outside the shop are met.
Weekly company meeting and presentations on KPI and discussions regarding decisions, outcomes and opportunity missed.
Service Advisor/project advisor
Braman Porsche, West Palm Beach, FL
1/2024-9/2024
Serve as a key advisor to clients on specific recommendations for a vehicle’s optimal service maintenance, recommendations, repairs and financial options availability.
Facilitating service process, ordering parts, filing extended warranty insurance claims and collection.
Subletting service for outside sources, while monitoring the vehicles status and communication to the client
Property/Project Manager, President
Via Pama Condominium Association, Delray Beach, Fl
01/2022-12/2024
Managed 27 unit townhome community residents, vendors, projects and all transactions of the community.
Digitized community records and access for residents to communicate, pay association fees, and have 24/7 availability to obtain information or processing needs.
Automated payment for primary vendor accounts
Filed all annual documents, registrations and compliance related items.
Communicate all transactions and occupancies with the board for their approval and membership notification. Wajihee Trading
Project Manager, Consultant
Wajihee Trading, UAE, Dubai
05/2010-03/2021, 06/2022-12/2023
Cycle of operations in sourcing, purchasing, producing and shipment products , e.g. financial planning, strategic growth of client selections and operations of cradle to creation all aspects of the contract cycle.
Trade show presentation developing in person client relationships and product visibility
Fostering connections with companies companies, while analyzing data and products to identify trends and recommend customized promotional gift options.
Lead workshops and strategy sessions with executive teams to drive actionable change, reducing costs in inventory, shipping and travel expenses.
Education
Doctor of Educational Leadership, Ed.D.
Lynn University, Boca Raton, FL
Masters in Business Administration, MBA
University of Phoenix, Phoenix, AZ
Bachelor in Biological Sciences, BS
University of Illinois at Chicago, Chicago, IL
Technical Skills
Apple and PC Litterate
Microsoft Office Suite (PowerPoint, Word, outlook), Teams, Zoomz, Google docs, Canvas, Blackboard, Cosuera.
CRM Software (Salesforce, Primerica, Shopware, Techmetrick), PayHoa, ADP
Data Analytics Tools: Oktorocket, Spps, Google forms, sheets.
AlllData, CDK, My Karma, Paylocity, Shop ware, Techmetrick, Basecamp, Slack, Keyper,
Certifications
2025 230 Insurance life, health and annuity
2025 Sales Fix
2025 Shop Fix Academy
2024 Porsche University, Quarterly Certification
2018 NIH certification
2013 Board of Directors, Home Owners Associations
Associations
2011-2024 Board of Directors, Via Palma Home Owners Association. Secretary, treasurer, last position as President
2017 Kapa Deta Pi, KDP International Honors Society
2008 APA, American Psychological Association
2008 Atlanta Metro Chamber of Commerce (ULPFA)
2007-2010 Human Rights Cooilation
2007-2010 Joining Hearts.
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