Andrew Doren
917-592-6865 ▪ AndrewDoren@aol.com ▪ LinkedIn ▪ Queen Creek, AZOperations Leader
A Business Leader with 30+ years of experience overseeing multi-site operations, cross-functional teams, and large-scale revenue growth initiatives. Recognized for transforming underperforming environments into high-achieving, customer-focused organizations through strategic planning, operational streamlining, and performance accountability. Adept at leading diverse teams, improving profitability, and building trusted stakeholder relationships across competitive markets. Innate ability to excel in the face of adversity by creatively overcoming obstacles. Garnered a reputation as a ‘go-to’ resource when results are needed, recognized for a unique blend of thought leadership, innovative ideas, inspiring individuals, business support, and planning.
Skills
Strategic Leadership & Execution Operations Management P&L and Budget OversightBusiness Development & Growth Strategy Multi-Site Management Team Building & Staff Development Process Improvement & Efficiency Optimization Performance Management & KPI Tracking Client Relations
Sales Forecasting & Pipeline Management Organizational Change Leadership Customer Experience Optimization
Core Competencies
Executive Leadership: Proven track record of leading multi-dimensional teams in high-pressure, fast-paced environments while consistently meeting deliverables and performance objectives.
Strategic Planning: Leverages decades of leadership experience to forecast business trends, mitigate risks, and implement long-term strategies that ensure sustainable growth.Team-Oriented: Always optimistic and looking for ways to boost morale with coworkers and customers. Willing to sacrifice to benefit the team. Professional experience
General Store Manager | Conn’s HomePlus | Tempe, AZ 2021 – 2024
Directed a 50,000-sq-ft retail showroom generating $7–8M in annual sales, ensuring continuous day-to-day operations, consistent profitability, and an engaging in-store experience that reflected company brand standards.
Led full-cycle recruitment and onboarding processes to attract, hire, and integrate top talent.
Managed all financial aspects, including budgeting, forecasting, and expense control, ensuring alignment with corporate financial objectives and store profit targets.
Maintained a visually appealing, organized, and operationally efficient environment that elevated the overall customer experience and supported high-volume sales.
Managed a team through continuous change, championed broader thinking, and created a transparent environment of open communication and clear expectations.
Drove strategic sales execution and exceeded performance goals through effective leadership and daily team coaching.
Maintained an organized and visually compelling showroom to support a premium customer experience.
Provided ongoing training to staff by having in-depth industry knowledge, understanding of the company landscape, and a drive to improve the overall customer and employee experience.
Ensured full compliance with company policies, audit requirements, and operational procedures while promoting a safe and productive workplace.
Retail Business Development Manager | Genuine Parts Company | AZ, NM & TX 2019 – 2021
Delivered continuous coaching on retail operations, merchandising execution, planogram standards, and inventory optimization to maximize shelf performance and product movement.
Conducted comprehensive reviews of retail results, preparing weekly, monthly, and quarterly reports to highlight trends, wins, and areas for improvement to key company stakeholders.
Collaborated with field teams and leadership to ensure consistency in retail branding, product presentation, and customer engagement across all partner locations.
Strengthened partnerships with independent store owners across multiple territories, building strong relationships that fostered long-term growth and operational alignment.
Andrew Doren
917-592-6865 ▪ AndrewDoren@aol.com ▪ LinkedIn ▪ Queen Creek, AZ
Drive the Phases of Leadership Mindset
Encouragement à Model à Empower à Vision & Goal Alignment à Metrics Analyzation àTeam Accountability
Professional experience
Retail Business Development Manager | Genuine Parts Company | AZ, NM & TX (cont.) 2019 – 2021
Facilitated recruitment and training support for select ownership groups, developing competent management teams capable of driving operational excellence.
Designed and presented customized retail business plans anchored on measurable KPIs, helping store owners achieve sustainable sales improvements and profitability.
Drove measurable improvements in sales efficiency, service quality, and store-level execution by aligning independent operations with corporate best practices.
District Manager | Verizon Wireless | NY & NJ 2004 – 2019
Other Positions Held: Store Manager & General Store Manager
Directed multi-store operations encompassing several high-volume retail locations, managing up to 60 employees while maintaining performance consistency and brand integrity.
Developed and implemented sales strategies focused on lead generation, customer retention, and expansion of the customer base to surpass quota goals consistently.
Supervised inventory management, logistics, and merchandising standards across multiple high-volume retail locations, maintaining optimal stock levels and minimizing shrinkage.
Recruited, trained, and mentored sales teams and assistant managers, fostering leadership pipelines, strengthening succession planning, and building cohesive, motivated teams.
Enforced operational discipline by maintaining full adherence to company policies, compliance procedures, and retail operating standards to ensure excellence across all performance areas.
Reviewed and analyzed Key Performance Indicator (KPI) dashboards and financial data to identify performance variances, initiate process improvements, and refine sales initiatives.
Earned multiple awards for exceeding sales and revenue expectations, recognized company-wide for exemplary leadership and consistent results delivery.
Oversaw end-to-end business operations, including budgeting, forecasting, and P&L oversight, to ensure profitability and efficient resource utilization.
Retail Store Manager | AT&T | New York, NY 2001 – 2004
Hired, trained, and developed a high-performing sales team. Passionate about leading and developing others.
Oversaw the overall operations by planning, organizing, and directing business tasks, with the ability to align the day-to-day activities (short-term goals) with the strategic direction (long-term goals).
Designed and launched incentive programs and creative sales plays that boosted store performance and enhanced the customer experience, strengthening brand loyalty and repeat business.
Produced monthly executive summaries distilling KPIs and insights for upper management; translated findings into action plans that improved customer relations and overall results.
Additional Experience
General Store Manager | PC Richard & Son | Brooklyn, NY
Operations Manager | Macy’s | Brooklyn, NY
Education
Business Major, Kingsborough Community College, Brooklyn, NY
We are glad that you preferred to contact us. Please fill our short form and one of our friendly team members will contact you back.