CORONA, CA • TMARSPLATINUM@YAHOO.COM • 562 -843 -7858
TINESIA MARS
PROFESSIONAL SUMMARY
Dynamic and results -driven Vice President Branch Manager with over 12 years of leadership experience in the financial
services industry. Recognized for building high -performing teams and fostering a positive, service -oriented culture that
aligns with organizational goals. Proven ability to coach and develop employees through personalized growth plans and
daily performance feedback, driving increased sales, enhanced member satisfaction, and operational excellence.
Experienced in consumer lending, audit proce dures, branch operations, and compliance with state and federal
regulations, including BSA and OFAC. A strategic thinker and effective communicator who thrives in collaborative
environments and is committed to promoting team engagement, development, and ac countability. Passionate about
mentoring staff, optimizing branch performance, and delivering exceptional member experience .
LEADERSHIP EXPERIENCE
VICE PRESIDENT BRANCH MANAGER 2024 – Present
Wells Fargo
• Lead an affluent branch with a customer -first approach, shifting culture from transactional to relationship -focused,
increasing customer engagement and satisfaction.
• Coach and develop a high -performing team to meet financial and strategic goals, driving revenue growth and
operational excellence.
• Drive profitabilitE strategicallPDQDJLQJ3 / performance with a focus on expense control .
• Implement process improvements increasing efficiency by 15% in report accuracy and client engagement
• Fuel profitabilitDQGH[FHHGILQDQFLDOWDUJHWVE conducting one -on -one coaching sessions that inspire and
empower, driving transformative business results with enthusiasm and positive messaging.
TRAINING & DEVELOPMENT MANAGER 2022 – 2024
Inspectmore/PPG Inspectors
• Developed and coached leadership teams enhance their communication, customer service, and leadership skills.
• Conducted regular performance reviews, ensuring alignment with business objectives and delivering actionable
feedback for continuous improvement.
• Fostered a culture of collaboration and excellence, aligning team goals with organizational strategies and KPIs.
BUSINESS DEVELOPMENT MANAGER 2012 – 2022
JP Morgan Chase
• Led coaching and development programs across 20 branches, driving a 12% increase in lending production.
• Trained and mentored emploHHVWRHQKDQFHVDOHVVNLOOVSURGXFWNQRZOHGJHDQGFXVWRPHUHQJDJHPHQW.
• Partnered with branch leaders to optimize performance, streamline processes, and boost efficienc.
• Analyzed sales data to identifJDSVDQGLPSOHPHQWWUDLQLQJVROXWLRQVWRPD[LPL]HUHYHQXHJURZWK.
• Led district -wide coaching efforts, aligning teams to company KPIs and culture objectives.
VICE PRESIDENT BRANCH MANAGER
JP Morgan Chase
• Implemented training programs that improved team performance and operational standards b.
• Developed and coached leadership teams enhance their communication, customer service, and leadership skills.
• Conducted regular performance reviews, ensuring alignment with business objectives and delivering actionable
feedback for continuous improvement.
• Monitored branch -level compliance, P&L performance, and strategic alignment.
ASSISTANT VICE PRESIDENT SALES BRANCH MANAGER JP Morgan Chase
• Assisted in overseeing branch operations, including P&L management, customer service, and staff development.
• Coached and mentored branch staff, improving performance and achieving branch sales goals.
• Analyzed local market trends to shape outreach and service strategies, increasing market share by 10%.
• Delivered measurable improvements in team productivity and customer satisfaction.
ASSISTANT BRANCH MANAGER 2009 – 2011
Wells Fargo
• Led branch -level execution of service and operational protocols.
• Partnered with senior leaders to improve sales strategy and talent development.
• Contributed to localized business growth through customer -focused initiatives.
EDUCATION
BUSINESS ADMINISTRATION
Cerritos College Cerritos, CA
COURSES
LEADERSHIP & DEVELOPMENT TRAINING
Professional Development
BUILDING A RESILIENT TEAM
Professional Development
ORGANIZATIONAL LEADERSHIP
Professional Development
COACHING FOR SUCCESS
Professional Development
CORE COMPETENCIES
P&L Ownership , Customer Experience Strategy , Strategic Planning, Team Leadership, Process Improvement, Strategic
Execution , District Leadership , Team Engagement, Performance Management, Sales Enablement ,
Culture Transformation, Strategic Planning, Operational Excellence , Cross -Functional Collaboration ,
Talent Development .
LINKS
LinkedIn: www.linkedin.com/in/tinesiamars
ADDITIONAL QUALIFICATIONS
• Over 12 years of leadership experience in team management and operational execution
• Proven ability to recruit, coach, and retain top talent across multiple locations
• Financial Acumen: Expertise in P&L management, operational budgeting, and resource allocation
• Skilled in performance management, budgeting, and workforce planning
• Expert in financial and operational strategy, with strong customer focus
• Team Development & Talent Management: Skilled in coaching, mentoring, and developing talent
• Operational Oversight: Experience in managing dailRSHUDWLRQVDQGLPSOHPHQWLQJ improvements
• Committed to diversity, inclusion, and cultivating high -performing teams
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