TIFFANY LEVICH
Branch Manager / Sales Operations Leader
Commercial Construction | Building Products | Multi-Site Field & Sales Leadership
South Florida | (516) 815-4345 | tiffanylevich@mail.com
SUMMARY
Accomplished Sales & Operations Leader with 15+ years managing multimillion-dollar project portfolios, sales
teams, installers, and field operations across the commercial construction and building-supply industries. Proven
expertise leading branch performance, P&L; management, and sales growth while improving job-cost
accuracy, quality standards, and client satisfaction.
Strong record of sales coaching, incentive design, and cross-functional alignment between sales,
operations, and service—driving higher revenue, improved close rates, and stronger customer retention.
CORE STRENGTHS
Sales Leadership & Team Coaching
Branch & Multi-Site Operations Management
P&L; Oversight | Budgeting | Forecasting
KPI Reporting | Cost Tracking | Margin Optimization
Project Scheduling & Workforce Planning
Subcontractor & Vendor Management
Safety & Quality Program Leadership
CRM / ERP Systems: Procore, CMiC, BuilderTrend, Salesforce, Smartsheet, Viewpoint, Monday.com
PROFESSIONAL EXPERIENCE
BNT Impact Windows & Doors – South Florida
Director of Operations / Sales Operations Manager | Aug 2025 – Present
Lead daily branch operations, including sales team performance, project management, permitting,
scheduling, and installation quality.
Partner with sales leadership to drive revenue growth through improved contract accuracy and operational
execution.
Implemented CRM and digital contract tools improving visibility and financial tracking across departments.
Established standardized SOPs for installation, service, safety, and job closeout.
Rebuilt subcontractor and installer networks tied to quality and compliance standards.
Developed margin-protection and cost-forecasting systems adopted company-wide.
Serve as key escalation point for jobsite issues, client communication, and sales-operations alignment.
Window Nation – Boca Raton, FL
Branch Manager / Sales Manager | 2023 – Aug 2025
Directed a $10M+ branch with full responsibility for sales performance, field execution, and customer
satisfaction.
Managed PMs, installers, warehouse staff, and inside and outside sales teams.
Coached sales reps and inside sales team on client communication, lead conversion, and consultative
selling—driving measurable increases in close rates.
Collaborated with Sales Director to develop sales contests, KPI goals, and team incentive plans.
Oversaw permitting, field measurements, and installation compliance to support seamless project delivery.
Built KPI dashboards tracking inspection pass rate, schedule adherence, and service turnaround times.
Partnered with operations and estimating to ensure contracts were accurate, reducing rework and margin
loss.
Miner Ltd – Boynton Beach & Tampa, FL
Regional Director of Field Operations / Sales Leader | 2020 – 2023
Led multi-branch commercial field operations and service sales across Florida.
Managed PMs, APMs, Superintendents, field techs, and sales coordinators.
Designed and implemented incentive programs for technicians to up-sell and close additional service
work on-site, increasing service revenue and reducing client downtime.
Trained field staff on consultative selling and client communication to build stronger long-term relationships.
Oversaw large-scale projects for Amazon, Publix, Walmart, Best Buy, and major GC partners.
Implemented Kaizen-based Operations Excellence programs improving forecasting accuracy and profitability.
Strengthened field safety programs and compliance standards across all branches.
Counter-Tech Industries – Farmingdale, NY
Vice President, Sales & Operations | 2002 – 2020
Directed sales and operations for multimillion-dollar commercial and retail accounts across the Northeast.
Managed three in-house sales representatives and multiple 1099 independent reps.
Oversaw both B2B and B2C sales channels including contractors, dealers, wholesale, and retail clients.
Delivered major projects for NYU Langone, Hospital for Special Surgery, Macy’s Herald Square, and
multifamily developers.
Drove year-over-year sales growth through proactive client development and relationship management.
Implemented cost-control and lean workflow improvements to increase throughput and reduce rework cycles.
EDUCATION
Bachelor of Arts – Business Administration
Stony Brook University
CERTIFICATIONS & TRAINING
PMP Certification (In Progress)
OSHA Construction & Safety Compliance
We are glad that you preferred to contact us. Please fill our short form and one of our friendly team members will contact you back.