V.ERIC GORDON
PO BOX 86844 PHOENIX AZ 85080
(816) 286-4419 vericgordon@gmail.com linkedin.com/in/v-eric-gordon-5442829aObjective An opportunity to improve profit margin, sales&service offerings and employee retention within a firm with a global perspective.
Profile 15+ years’ experience as professional manager in a variety of Highly Competitive Industries, cutting edge markets and Fast paced environments.
Ability to direct complex projects from concept to fully operational status.
Goal-oriented individual with strong leadership capabilities.
Organized, highly motivated, and detail-directed problem solver.
Proven ability to work in unison with staff, volunteers, C-Suite and board of directors.
Education B.S., Pharmacy, University of Kansas/Minor: Business
Relevant Experience &Accomplishments Program Coordination
Balanced and maintained $10.3 million budget, resulting in impressive 18 percent profit margin
Wrote service proposals and contracts
Designed service development plans and conducted operation assessments.
Counseled managers and line level staff on defining career and work-related goals and objectives.
Formulated, wrote, and implemented new employee orientation and policy manuals.
Employment Director of Sales, Phoenix Internet 2020-Current
Developed and executed strategic plans to achieve sales targets for the B2B, B2C and Community business segments.
Established and maintained strong customer relationships while partnering to understand their business objectives, goals and needs.
Quantified industry specific trends and buying patterns
Effectively communicated value propositions through presentations and proposals
Subject matter expert utilized by team managers/members as a resource
Senior Commercial Account Executive, CenturyLink Business for Enterprise 2019- 2020
Accountable for meeting and/or exceeding assigned sales objectives and monthly revenue quotas, and building new revenue by selling telecommunications products and services to small and mid-market (SMB) accounts.
Responsible for rigorous prospecting activities, both on the phone and face-to-face, in a high activity sales model
Manage sales funnel to analyze and manage pipeline activity and monitor sales activity against assigned quotas
Corporate Account Manager, Nextiva Communications 2014-2019
Design, sell and service custom communication systems for small, medium and Enterprise clients Corporate Business Account Manager, Verizon/Revana, Phoenix
2013-2014.
Design, sell and service voice and data communication systems (including VOIP, IDA,IDE and IPIA) for small to medium sized Corporate clients.
Global Credit Administration Operations Manager, American Express, Phoenix 2012-2013
The initial phase (approximately 1 year) is comprised of an auxiliary management role rotating within GCA components: Credit Administration (Consumer & Corporate), Collections (Low & High Balances, Corporate and Preferred Clients), RLA (Responsible Lending Activities), Fraud and Pre Outside Agency.
The next phase is assignment to a specific management segment relative to individual desire and business needs.
Operations Manager, FedEx Home Delivery, Kansas City
2009-2012
Supply Chain Management, Route planning, Driver safety, SOP implementation and management.
Community
Involvement Member of the Signal Society of Arizona PBS
Member of the Phoenix Opera Society
Participant in the Surprise Regional Chamber of Commerce and on the infrastructure committee of WestMarc
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