Don Brown Cell: 909-260-6200
926 W. Philadelphia # O-80 mrdwbrown@msn.com
Ontario CA 91762
E x e c u t i v e S u m m a r y
Success driven Team Leader with exceptional track record in Customer Service, Inside Sales, Customer Experience, Supply Chain, and Program
Management. Exceptional skills in international Customer Service team leadership, partnership building, negotiation, customer retention, service
excellence, & field service operations. Motivated team player with strong performance history of exceeding goals , boosting efficiencies, and
revenue/profit gr ow th .
A merican Oil Products – Your trusted partner for premium oil raw materials.
Director Sales & Marketing
City of Industry, CA 2025
• Recouped $1M annual customer account in less than 3 months.
• Instituted standardardized pricing.
• Spearheaded implemetation of CRM (Hubspot).
Howmet Aerospace – Innovative Aerospace Solutions from Noise to Tail
Plant Sales & Planning Manager – Forgings for aircraft engines
Fontana, CA 2023 to 2025
• Generated $2M in incremental sales each month via successful “early ship” negotiations.
• Spearheaded automation of contract review process to reduce effort from 8 weeks to 1 week.
• Implemented formal training program to improve team member onboarding success and retention.
• Executes cross functionally to resolve customer concerns, and provide world class customer experience.
• Manage $130M sales order backlog.
• Drives Planning team KPI to 100% on time work order release to support customer on time delivery.
ESL Power Systems – Global leader in safety interlocked power solutions for electrical equipment
Customer Experience Manager
Corona, CA 2022 to 2023
• Leader of 3 Customer Experience teams; including Quotation Specialists, Customer Experience Representatives, and Project
Managers.
• Champion for consistently providing excellent customer service experiences consisting of prompt response times, accurate
information, and and continuous improvement.
• Improved efficiencies via KPI management and continuous improvement.
Composites One – The nations leader in composite material distribution.
Customer Service Manager
Santa Fe Springs, CA 2021 to 2022
• Leader of Customer Service Teams in 3 states (Arizona, California, Utah).
• Responsible for all phases of customer interface, inclusive of quote process, contract review, order entry, shipment status, issue
resolution, RMAs, shipments and invoicing.
Absolute Technologies Inc . 2019 to 2020
Customer Account Manager
Anaheim, CA
• Account manager for major aerospace engine manufacturer. Responsible for all phases of customer interface from order launch,
material planning, production/engineering/quality/purchasing coordination, issue resolution, program status, to product shipment.
• Company sales quickly plummeted due to COVID-19 impact, resulting in mass company layoff Wavestream Corporation
Wavestream sets the standard in the design and manufacture of next generation high power solid state amplifiers.
Customer Service Manager 2016 to 2019
San Dimas, CA
• Spearheaded business culture change regarding importance of aftermarket support, and its impact on new business capture. Key
change management success in evolution of the business.
• Coached, trained, and mentored 7 talented, and quality focused Team members that were transferred into the new hybrid department.
• Increased aftermarket revenue 67% in year 1 (record aftermarket sales).
• Increased aftermarket revenue 33% in year 2.
• Exceeded revenue goal by 25% in year 3.
• Staffed and implemented “sub-component” repair capability in RMA repair area.
• Implemented tiered pricing model to reduce quote backlog and lead-times.
• Leadership for Customer Service and Inside Sales, RMA requests, repair quotations, order entry, order status, material planning,
aftermarket continuous improvement.
Permaswage – A Precision Castparts Corp. (PCC) Company is one of the world’s leading suppliers to the aerospace (civil and military) and
power generation industries.
Sales/Customer Service Manager 20 1 1 to 2016
Gardena , CA
Lead activities of multiple Sales/Customer Service Teams to enhance customer relationships, increase sales, and meet organizational
and operational objectives. RFQ/SOW review, cost/pricing preparation and analysis, LTA & spot buy PO negotiations, Customer
interface, shipment status, and problem solving.
• Negotiated / won (company record) $10.7M sales order.
• Generated 16% revenue growth, inclusive of $3.3M and $3.1M sales orders.
• Quickly integrated 4 different Sales/Customer Service Teams into single unit to maximize synergies & efficiencies. Hired &
trained 6 new team members during integration process.
• Reduced average customer quote turnaround from 21 days to 2 days (90%).
• Responsible for 4 businesses, 14 direct reports, dotted line responsibility for 5 Account Mgrs.
• Implemented metrics based management system to increase process throughput, and enhance customer satisfaction.
• Appointed "Empowered Official" for 4 sites. Responsible for ITAR/EAR compliance.
GE Aviation / Smiths Aerospace
Purchasing Director ( 2004 to 2011)
Duarte , CA
• Responsible for $60M spend across domestic and international supply base.
• Generated $2.3M cost reductions in 2010.
• Generated $1.2M cost reductions in 2011 via unique "hotel bid" process.
• In-loaded $12M spend (800 part numbers) from sister company in UK to US site within 1 year, with no interruption in
material supply. Saved $1.5M as a result of parts transfer.
• Reduced procurement operating costs 25% by establishing Sourcing Support Team in India.
• Led aggressive sourcing efforts in China, resulting in minimum 25% cost reductions on $8M spen d.
• Implemented vendor managed inventory, reducing inventory levels from 3 months to 2 weeks.
• Rationalized supply base by 17% via consolidation into growth suppliers.
• Streamlined sourcing process via automation of PO placement process for products under long-term agreement.
Education
Cal Poly Pomona Loyola Marymount
MBA : B u s i n e s s B A : Communications, Business Minor
Pomona , CA Westchester
We are glad that you preferred to contact us. Please fill our short form and one of our friendly team members will contact you back.