RENATE SMALLWOOD
Sco$sdale, AZ 8525 9 | 805 – 657 – 5189 | renatesmallwood@gmail.com
www.linkedin.com/in/renate – smallwood – 9749487b
Strategic and soluFons – oriented professional with over 8 years of experience in employee
relaFons, sales, operaFonal leadership, and compliance management. I am commi$ed to
fostering respecNul, inclusive workplace environments through effecFve conflict resoluFon,
team development, and employee engagement iniFaFves. Recognized for successfully coaching
teams, enhancing operaFonal processes, and building strong cross – funcFonal partnerships to
drive business objecFves . I prioriFze working hard, bu ilding meaningful connecFons, and feel
most fulfilled when I am helping others grow.
KEY COMPETENCIES
¥ Team Leadership & Development
¥ Inventory Management
¥ Strategic Problem – Solving
¥ CommunicaFon
¥ C ustomer Service
¥ HR Policy InterpretaFon &
Enforcement
¥ Team CollaboraFon
EDUCATION
University of Nebraska – Lincoln 2013 – 2017
Bachelor of Science in Business AdministraFon
PROFESSIONAL EXPERIENCE
WHOLE FOODS MARKET April 2024 – Present
Prepared Foods Supervisor & Order Writer
Lead and mentor a team through acFve coaching; skilled in de – escalaFon, customer service,
inventory management, and upholding company values to ensure a consistent brand
experience.
¥ Maintain and teach compliance with state, local, and corporate health and saniFzaFon
standards.
¥ Monitor financial performance metrics, control inventory to minimize spoilage, and
support profitability iniFaFves.
¥ InvesFgate, document, and resolve internal team conflicts; foster a posiFve and inclusive
work environment.
¥ Lead training and onboarding for new hires, promoFng retenFon and skill development.
¥ Vendor relaFonship management. RIVER’S EDGE GOLF COURSE May 2022 – January 2024
Restaurant Manager
¥ Supervise daily operaFons and manage a team of 10 , coaching excellent standards of
service and operaFonal compliance.
¥ I nventory management, payroll, scheduling, and employee training .
¥ Reference metrics and client feedback as a tool to collaborate with the GM on business
development & process improvements.
BEND CARPET & AIR July 2021 – April 2022
Customer Service & Technician Manager
¥ Client relaFonship management, acFng as lead liaison to ensure efficient scheduling,
resolve customer complaints, and answer follow – up quesFons regarding service.
¥ Collaborate with leadership to implement scheduling and service delivery
improvements.
¥ Train staff on customer engagement in the best pracFces to enhance service outcomes.
BELFOR PROPERTY RESTORATION September 2020 – July 2021
Customer Service & Sales Representa=ve
¥ Manage insurance claims, accounts payable, and project logisFcs under rigid Fmelines.
¥ InvesFgate and submit regulatory safety documentaFon, ensuring compliance with local
tesFng requirements.
¥ Provid e consultaFve support to clients, streamlining claims resoluFon processes.
BOWNET SPORTS – Camarillo, CA October 2017 – July 2019
Regional Sales Representa=ve
¥ Buil d and maintain relaFonships with clients across the U.S. , supporFng inventory
management , account management, and client relaFons .
¥ Travel to trade shows across the region , showcasing Bownet products and establishing
relaFonships with potenFal clients.
¥ A$end and contribute to regular board meeFngs, promoFng new product technology
and securing sales growth .
We are glad that you preferred to contact us. Please fill our short form and one of our friendly team members will contact you back.