L
IDIA
C
ARTAGENA
Lanham, MD
◾
cell: (240) 832-1392
LMFC74@gmail.com
Lidia’s LinkedIn Profile L
IDIA
C
ARTAGENA
Lanham, MD
◾
cell: (240) 832-1392
LMFC74@gmail.com
Lidia’s LinkedIn Profile OBJECTIVE: Dedicated and results-driven bicultural professional with 30+ years of diverse experience in business operations management. Experienced in managing operations, personnel, providing professional development, and effectively working with multicultural stakeholders at all levels. Hands-on collaborator and effective communicator who can assess situations with excellent analytical, problem-solving, and decision-making skills.
SKILLS: *ServSafe,Forklift,OSHA30,CPR/AED Certified *Effective communication (fluent in English and Spanish)
*Leadership *Attention to detail and quality
*Financial reports, bookkeeping, & budgeting *Time management
*Multitasking *Project management
*Organization *Teamwork *Safety
MILITARY EXPERIENCE Veteran | United States Marine Corps
Key Duties & Accomplishments:
04561▪ Administration to senior ranking officials.
04712▪ Maintained two-way communication to ensure information was disseminated and needs were met. EDUCATION Florida International University – Chaplin School of Hospitality & Tourism Management, Miami, FL
Bachelor/Master of Science Degrees in Hospitality Management Event/Trade Show/Conference Management Track
GPA: 3.85; Dean’s List, Honor Society, & Leadership Society
Montgomery College, Rockville, MD
Associates of Science Degree in Construction Management
Associates of Science Degree in Hospitality Management
Event Planning & Management Studies – Certificate
GPA: 3.62; Dean’s List & Honor Society
GSA Building Futures Pre-Apprenticeship Training Program May 2023/
April 2024
May 2020
December 2019
CAREER EXPERIENCE SUPERVISOR SAFETY FIELD OPERATIONSSeptember 2022 – Present
Freeman | Lanham, MD
Key Duties & Accomplishments:
▪ Train new incoming hourly staff in hub procedures for various positions ensuring that all department employees receive specific and detailed skills and safety training, appropriate materials and information, regular evaluations, and pro-active coaching to support their continued development.
▪ Create a Safety awareness culture among coworkers that promotes ways of eliminating or minimizing risk exposures.
▪ Promote and maintain a safe, secure, and accident-free work environment.
▪ Implement and monitor Safety Program in compliance with standards set by the Company as well as federal, state, city, and local requirements.
▪ Support events produced by Freeman personnel at various venues driving pre-loss prevention by identifying physical or behavioral hazards.
▪ Recommend corrective actions or prevention measures where needed.
▪ Participate in post-loss prevention investigations of incidents, accidents, and injuries.
▪ Help manage the associated internal and external documentation of those losses.
▪ Collaborate with personnel from all departments and their key leaders to communicate ongoing safety concerns, elevates training needs, and participation in Freeman’s Safety program while at show site.
Safety TRAINER/SUPERVISORJuly 2020 – July 2022
PACKAGE HANDLER April – July 2020
United Parcel Service (UPS) | Burtonsville, MD Key Duties & Accomplishments:
▪ Train new incoming hourly staff in hub procedures for various positions ensuring that all department employees receive specific and detailed skills and safety training, appropriate materials and information, regular evaluations, and pro-active coaching to support their continued development.
▪ Play a key role in increasing hourly sorting quotas from 800 to over 1,000 by motivating and supporting hourly staff in a fast-paced operational environment.
▪ Ensure that all department and/or corporate policies and procedures are communicated, understood, and adhered to.
▪ Establish and promote a positive, team-oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation, and continual improvement on all levels.
▪ Establish and maintain an aggressive cross-training program within the department to promote development, enhance flexibility, and ensure backup coverage of vital functions and processes.
▪ Function as an effective liaison and advocate on all levels to ensure that employee, department, and corporate needs are addressed in a timely and productive manner.
PROPERTY ADMINISTRATOR October 2020 – February 2021
GUEST EXPERIENCE ASSOCIATE September 2019 – February 2021
Marriott | Bethesda, MD (laid off due to Covid)
Key Duties & Accomplishments:
▪ Greeted, served, and responded to quest requests in a friendly, courteous, and professional manner according to Marriott’s high standards of quality and effective customer service delivery.
▪ Assisted in setting up and decorating Banquet halls to include linen, service ware, glassware, and decorations.
▪ Attended roll call meetings before events to learn function particulars, including guest and hotel expectations.
▪ Maintained a high level of cleanliness and awareness of sanitary practices.
▪ Anticipated guests’ needs and exceed customer service expectations.
▪ Practice “Teamwork” and “Clean as you go” policies.
▪ Set up banquet hall(s) to Manager, Assistant Manager, and guests’ specifications to ensure the readiness of the room for function(s).
▪ Performed all assigned side work including replenishing condiments and restocking banquet storage rooms with supplies.
▪ Relayed important information about orders, allergies, and special requests to the appropriate person/chefs/cooks/ assist managers/managers.
▪ Ability to follow verbal directions in a fast-paced and dynamic environment with multiple changing priorities and hard deadlines, no decrease in results.
CO-OWNER / OFFICE MANAGER / EXECUTIVE ADMINISTRATIVE ASSISTANT
Flores & Sons Construction Corp. | Olney, MD October 2001 – August 2019
Key Duties & Accomplishments:
▪ Communicated, managed, and directed various cross-functional teams including internal and external customers, clients, vendors, internal operations, sales, and strategy team, in addition to other Flores & Sons multiple businesses/ functions.
▪ Provided in-depth operational and administrative support to advance business efficiency and grow revenue.
▪ Facilitated meetings with government and commercial agents to source and secure contract opportunities. ▪ Managed project schedules, calendars, and agendas (to include plans, specifications, and blueprints).
▪ Negotiated contracts with clients and vendors.
▪ Cultivated, grew, and sustained strong relationships with contractors, customers, stakeholders, and colleagues.
▪ Served as the first point of contact for customers interacting with the company’s main office.
▪ Resolved customer and administrative issues with keen attention to detail.
▪ Worked in a fast-paced environment with multiple changing priorities and deadlines.
▪ Researched and rapidly resolved any client business issue to sustain client trust and win repeat business and bids.
▪ Produced monthly reports detailing clients’ responses and client attainment, including analytics.
▪ Directed a comprehensive cleanup of company database elements and files to increase efficiency and impact. ▪ Transformed previously manual processes to automated systems and related solutions.
Additional career experience:
*Volunteer Director of Missions, Chaplain, Church Treasurer, & Event Coordinator, & previously Church Secretary, Iglesia de Dios Jesus a las Naciones | Silver Spring, MD – 2007 – current
*Executive Administrative Assistant, National School Supply & Equip Association (NSSEA) (trade show association)| Silver Spring,
MD
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