SAMANTHA M. KOEPKE
3N421 Hickory Knoll Ln, West Chicago, IL 60185
(847) 989-0232
samk21093@gmail.com
www.linkedin.com/in/samm-koepke
Profile Summary
A dynamic problem solver that excels in fast-paced projects and customer service, interested in a career where I can champion a company’s strategic priorities and drive above expected business results
Professional Experience
Western Spirits Beverage CompanyBowling Green, KY
Retail Account ManagerNovember 2024 – June 2025
Autonomously managed 100 retail accounts between Illinois, Indiana and Missouri for a long standing spirits supplier with over 50 key accounts
Nurtured and built relationships between our brand, distributors, and accounts with exceptional customer service
Increased product sales 100% in the applicable 1st sales quarter and added 60 new accounts in a highly competitive market while ensuring consistency
Executed staff training and merchandising plans; ensuring product and POS were accurately displayed to increase product visibility, brand loyalty and sales volume
Collaborated with distributor representatives and internal sales to align goals and execute territory-level marketing initiatives
Effectively self-managed a dynamic workload; balancing competing deadlines and responsibilities within a vast territory
Contributed in developing marketing materials and communicating product needs with Marketing Department
Organized tasting events, bar spends, and social events, and analyzed data results to enhance sales and optimize performance
Ensured compliance with state-specific alcohol regulations and retail policies; trained retail partners on responsible beverage practices
Innovated sales leads through relationship building and networking with distributors and clients
HyerGrosse Pointe Farms, MI
Tasker / Merchandiser / Reset ProDecember 2023 – November 2024
Independently provided excellent customer service to multiple grocery retailers in the Chicagoland area
Executed plan-o-grams and reflows with no guidance to each locations preferences and standards
Reported and optimized the inventory status of assigned displays
Augmented shelving, signage, inventory, and displays for enhanced sales
Maintained a clean and organized work environment
Assisted training new peers in SOP’s
Coordinated with managers and peers from multiple companies on projects
Networked new contract opportunities within the industry
Respectfully utilized provided tools, technology, facilities, machines — pallet jacks, Zebra scanners, ladders, compactors
Observed industry trends, pricings, and functions within the variety of customers
Indianapolis Fruit CompanyIndianapolis, IN
Merchandiser / Outside SalesJuly 2015 – October 2021
Led account Woodman’s Food Market in Altoona, WI, overseeing an average of 390,000 units per year
Oversaw fresh produce inventory of over 100,000 SKUS and shrink- including shelf-stable compliments and floral
Ordered on average 750 units per invoice utilizing an Enterprise Resource Planning system (i.e., Produce Pro) by analyzing sales trends and product quality to accurately predict customers’ needs
Optimized displays, developed new opportunities in sales, supervised and organized inventory from 10% shrink to 5%, and stocked product
Gathered and utilized information from daily procurement meetings and commodity reports
Ensured correct pricing, signage, and invoicing through communication with customers daily
Excelled at B2B sales and managing relations, effectuating approximately $1.7M in revenue in 2019
Developed and presented sales pitches to customers to secure sales on new SKU’s every quarter
Conducted sales training to increase sales with an average revenue growth rate of 12%
Organized data to forecast trends, availability, quality and prices
Coordinated with logistics and team members on deliveries, assisting in communication and products safe and timely arrivals between stores
EverFloraFranklin Park, IL
MerchandiserAugust 2015 – November 2016
Managed the Woodman’s Food account in Aurora, IL- generating approximately $52,000 in annual sales
Received deliveries, culled displays, stocked inventory, and developed displays on a daily basis
Utilized market analysis to advertise merchandise and increase sales of certain SKU’s by 100%
Reviewed and certified product pricing is amended by communication with customer
Partnered with inside sales via ongoing inventory and sales meetings weekly; internal stakeholders and ongoing sales development meetings daily and pitching new products quarterly
Lipari Foods LLCWarren, MI
MerchandiserApril 2013 – June 2015
Led merchandising of estimated 12,000 units per week in 7 departments at Woodman’s Food Market in Aurora, IL
Administered receiving of approximately 700 units per delivery to maintain an efficient and well-organized inventory, reducing shrink
Managed 4 pallets of over stock to accurate storage facility (freezers, warehouse, coolers) and communicated inventory levels with customers for accurate orders
Stocked and devised displays, optimized over stock or under stock through analyzing inventory and sales trends, controlled shrink to 3%, organized product, and designed new/different displays
Facilitated relationships and communications with outside and inside sales representatives to maintain consistent sales pipeline and customer satisfaction between 7 departments
Presented item movement and trends biweekly to customer for ensuring accurate orders
Collaborated with 2 sales representatives to find prospects at specific accounts
Heartland Produce CompanyKenosha, WI
MerchandiserMarch 2012 – July 2015
Representative at 2 Woodman’s Food locations, operating as individual retail stores
Streamlined inventory creating less shrink by 2%, culled stock while supervising shrink, revolutionized displays, and communicated floor sales information specifically to customers’ requirements
Collaborated with customers in recording inventory to reduce shrink by 5% and design more accurate orders
Liaised between 2 inside sales representatives and 4 customers to facilitate communications and execute stakeholders’ priorities
Solved daily problems regarding returned items, invoice credits, and overall customer satisfaction
Provided potential sales contacts to 3 inside sales representatives and 1 outside sales representative
Conveyed insights for 5 sales representatives into customer sales trends and quality expectations as well as competitors standings and observed tactics
Education
College of DuPageGlen Ellyn, IL
Associates in ArtsDecember 2022
Relevant Courses: Management, Marketing, Psychology, Sociology, Economics, HR, Statistics, Data Analyst
Skills
Microsoft Office Suite (Word, PowerPoint, Excel), ERP and CRM platforms (Produce Pro, iDig, Karma), Google Workspace, SPSS Statistics, Zebra Scanners, POS Systems, Concur, Canva, Food Safety Knowledge, Knowledgeable in Alcohol Safety Laws, Licensing Requirements and Age Verification Procedures, Fast Paced and Hands On Learner, Works Well Under Pressure
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