Candidate for the

Ortiz, Rocio

phone: (914) 354-0891
Text Resume

Rocio Vanessa Ortiz, PMP®, SAFe SASM® Nutley, NJ 914.354.0891
• Experienced and results-oriented professional with a diverse background in project and service delivery management
across various industries including IT, government, and professional services with an active PMP Certification.
• Demonstrated expertise in Waterfall and Hybrid methodologies, with a strong focus on client relationship management,
team leadership, and strategic planning.
• Experienced in driving process improvement initiatives, leveraging methodologies such as PMBOK and BABOK to
streamline workflows, increase efficiency, and optimize resource utilization.
• Skilled in application implementation, including Oracle, Workday, Microsoft Azure, PeopleSoft, and SaaS products, with
a keen ability to gather requirements, manage stakeholder expectations, and oversee deployment.
• Well-versed in cloud-based system implementations, including Azure DevOps and cloud managed services, with a
proven ability to manage infrastructure projects and facilitate seamless transitions to cloud environments.
• Proven track record of successfully managing complex projects from initiation to closure, while ensuring adherence to
budget, timeline, and quality standards.
• Experienced in driving process improvement initiatives, implementing change management strategies, and leading
cloud-based system implementations.
• Adept at implementing and delivering SaaS products, managing budgets, tracking project financials, and ensuring
adherence to SLAs.
• Recognized for effectively driving efficiency gains and delivering innovative solutions to meet organizational goals.
• Drove a portfolio of projects ranging from $50K-$4 million project team of 20+ resources from DBAs, Consultants,
Developers, and System Admins during upgrades, onboarding, new implementations, and steady-state accounts.
• Proficient in change management, adept at identifying areas for improvement, implementing innovative solutions, and
fostering a culture of continuous improvement within project teams.
• M.S. Information Systems – Pace University School of Computer Science and Information Systems, 2003
• B.S. Management Information Systems – Seton Hall University Stillman School of Business, 2001
• PMP® Certification – Jun 2019 • SAFe 5 SASM® Certification – Aug 2022
• Project Management
• Service Delivery
• Account Management
• Agile and Scrum
• ITIL Practices
• Leadership
• Scope and KPIs
• Risk and Compliance
• Change Management
• Strategic Planning
• Process Improvement
• Team Leadership
• Client Relationships
• Cloud Managed
• Services
• Oracle
• Azure DevOps
• Workday
• JIRA / Confluence
• Planview Portfolios
• ServiceNow
• PeopleSoft
• MS Project and Office
NASSCOMM Jan 2024 – Mar 2024
Senior Program Manager – Infrastructure
• Facilitated sprint ceremonies using Azure DevOps and presented high level project status for senior management on
deployment of IaC automation.
• Collaborated with team to identify and eliminate impediments to facilitate workflow.
• Managed the Intake process for new issues and enhancements via Azure DevOps, ServiceNow Incident and Change
Management modules, and tracked under Kanban boards.
Robert Half Sept 2023 – Nov 2023
Project Manager – PMO
• Contracted with one-person PMO with project management and administrative activities using Planview Project Portfolio
management tool.
• Generated project portfolio reports for all open and requested projects budgets and variances.
• Tracking project financials and budgets against resource rates using Planview Waterfall project management.
• Aligned with vendor on deploying Robotic Process as a service (RPAaaS) project to automate daily processing activities.
Nagarro US Nov 2022 – Jul 2023
Project Delivery Manager – US Public Sector
• Managed two .NET web-based government enhancements (DOE Support Hub Portal and Pre-Kids portals) using Agile
• Collaborated closely with Developers and SMEs on ServiceNow integration enhancements through APIs and
ServiceNow Change Management modules.
• Prioritized and tracked new functionality and user stories into current and future sprints for release deployment using
tools such as JIRA, Confluence and Azure DevOps.
• Aligned on project and other ServiceNow dependencies and enhancements with cross-functional teams.
• Prepared weekly status and risk updates to stakeholders on project progress and upcoming milestones.
PROS (SaaS) Mar 2021 – Nov 2022
Project Manager II – Professional Services
• Managed client-facing waterfall projects deploying SaaS products – CPQ, Guidance, and Control products including
SAP integrations and other third-party interfaces.
• Controlled budget to project milestones against cost forecast and resource utilization using Workday for both FF and
T&M projects.
• Deployed these projects using Agile, Waterfall, and Hybrid methodologies using JIRA and Confluence
• Engaged in PMO phase gates with all functional and product stakeholders.
• Above and Beyond Award winner Q4-2021
Lenovo Jul 2019 – Nov 2020
Delivery Project Manager – Digital Solution Services
• Deployed SMART vending and SMART locker solutions to three 1-yr pilot accounts and released for global deployment
to other sites averaging a portfolio value of $250K.
• Prepared ROI and Sales scorecard to forecast opportunities for the Business Development and Sales teams to promote
digital transformation.
• Utilized business analysis techniques, including mock-ups to gather user story requirements.
• Collaborated with international Trade and Compliance Teams on obtaining all import and customs fees needed for
importing smart lockers into the Brazil market.
National Football League Oct 2018 – Jul 2019
Project Manager – Information Technology
• Managed and tracked project deliverables and risks in ServiceNow Projects and Risks Modules using Waterfall
• Maintained weekly tracking of project costs against resource time and utilization using ServiceNow Project module.
• Processed Change Requests via SNOW Change Modules and tracked issues using Incidents and Asset Management.
• Managed the Release Management process for Special Events Platform and the Super Bowl using Agile and scrum
• Deployed and managed the deployment of the NFL’s online CaterTrax catering sites for NJ/LA offices using .NET.
• Managed the vendor vetting RFP process for a legal software solution and SOW redlining process with a value of $2.3
• Coordinated the PeopleSoft PeopleTools Upgrade UAT and Cutover migration for the NYC HQ office of 4000 users.
• Coordinated the upgrade of the NFL Foundation Grant Application System as well as the server migration from
Rackspace to AWS.
AvePoint – Microsoft Partner Oct 2017 – Oct 2018
Project Manager – Client Services
• Successfully managed via Waterfall a new case and incident management first product launch called Citizen Services
valued/gifted at $1 million in the Government Public Sector with major visibility within the City Government via a formal
public press release with the mayor for the local constituents.
• Managed the implementation of one of AvePoint’s lead products called Compliance Guardian for a well-known medical
insurance company deploying necessary BCBS HIPAA and PII requirement checks to govern and properly monitor
within their hybrid environment (Cloud and OnPrem) to pass audit requirements, identify, or flag risks not meeting
• Managed a SharePoint 2010 migration (MaaS) to Office 365 project of site collections, lists and libraries valued at $86K
for the total contract term.
• Managed the SOW costs using MS Project Server which integrated with Resource Time Entry and Utilization
• Successfully executed the first deployment of a Privacy Management tool called Enterprise Risk Intelligence (RiskIntel)
product for a major DoD contractor, Northrop, to track assets, inventory, and assessments globally valued at $62K with
a small team of three product and technical engineers.
StayinFront – SaaS CPG Mar 2016 – Sep 2016
SaaS Project Manager
• Established a detailed project plan by the day following Agile methodology for a CG SaaS project deploying TouchCG
product to a timed budget and successful Go Live.
• Implemented a large known consumer goods client in the cereal industry with frequent client facing national travel
gathering requirements with the business analysis and development teams.
• Monitored and reviewed deviations, defects, and enhancements throughout the duration of the project using Agile
• Managed and addressed all escalations meeting customer satisfaction using JIRA.
IPsoft – IT PaaS Automation May 2015 – Dec 2015
Customer Relationship Manager
• Owned the relationship to two large accounts valued at contract values of over $4.8 million, Dell and Morgan Stanley.
• Collaborated closely with the project and engineering teams on escalations and customer satisfaction.
• Addressed escalations and remediated blockers affecting the project deployment of the IP center product. Engaged
with product delivery team to ensure a smooth transition into business as usual.
• Supported the management and monitoring of the IP center platform with team of five (engineer, designer, support,
engagement team, and L3 day to day support after Go Live following ITIL structure having a task order of $120k.
• Provided monthly operational metrics and quarterly business reviews.
IT Convergence – Oracle Partner Apr 2011 – May 2015, Sep 2016 – Sep 2017
Oracle Service Delivery Manager – Cloud and Managed Services
• Functioned as client liaison for both hosted and subscription client relationships for regional NY and East Coast clients
and maintained good client relationships for a variety of local, national, and global customers with a minimum monthly
range of $100k.
• Executed yearly Disaster Recovery Test in minute-by-minute waterfall schedule with assigned resource teams to
prepare hosted environment and Oracle components/modules properly fail over.
• Managed project team of 20+ resources from dbas, consultants, and sys admins during upgrades, onboarding, and
new implementations while ensuring dedicated resources adhered to SLAs. Trained and mentored junior service
delivery analysts.
• Managed monthly billing reporting for fixed hosted customers and tracked T&M billing of developers, functional business
analysts, and dba consultants for subscription client accounts.
• Managed several projects, such as UCS Migration, NetApp Migration, and DB Migrations using Waterfall
Core Services (Syntax) – Oracle Partner Jul 2004 – Mar 2011
Oracle Service Delivery Manager
• Managed several projects and hosted accounts using Oracle AIM and Waterfall methodologies, including upgrading
client Oracle DB, and managing Oracle’s quarterly Critical and Security Patching Updates for all my existing accounts
through planning, testing, and schedule.
• Executed Change Request Forms for out-of-scope hosting and T&M opportunities with consultants assigned my
accounts. Managed steady state accounts with dedicated teams.
• Gathered client business requirements and gap analysis in Oracle BR 100 standard documentation and implemented
all front-end configurations.
• Engaged Development for MD-050 documentation and learned to run/read basic SQL statements using Toad for quick
data analysis.
• During first three years, played role as to a CRM functional business analyst, and implemented Oracle’s Special Edition
version for two clients, implemented Oracle Service Contracts (OKS) for a Princeton company, and Customers Online
(OCO) module for a Mt. Laurel client using Waterfall methodologies


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