Candidate for the

Patterson, Leah

phone: 720-909-5059
Text Resume
Leah Patterson
14141 East Jewell Avenue #201 Aurora, CO 80012
(m) 720-909-5059;
Summary of Qualifications
Over fifteen years as an experienced outside B2B sales professional and account manager. Strong client relations
and customer service skills. Ability to build a rapport and maintain long term business relationships. A business
professional with a strategic approach to exceeding goals, developing and managing a sales pipeline. A strong
negotiator, and closer. Strong ability to exceed sales goals. Experienced in marketing, field analysis, cold-calling,
inside sales activities, territory management, product/service presentations; implementation of services; event
planning, budget management. Familiar with Salesforce account management systems and strong knowledge of
medical terminology, Microsoft Office, Excel, various CRM systems, and data entry.
Professional Experienc
1/2023-12/2023 ProMedica Health Services – Account Manager
Obtained hospice and palliative care services from physicians and other medical personnel. Implemented starts of
care services through completion. Daily marketed existing and cold calling or scheduling meetings on prospective
accounts. Educated through workshops physicians and other medical personnel on hospice, palliative and other
medical services. Handled all customer service issues to resolution. Worked with other internal clinical staff to
ensure quality services. Attended industry events and coordinated marketing events to promote services. Met
weekly with management to update sales and marketing plans. Daily updated account management programs.
12/2021-12/2022 Midtown Occupational Health Services Client Services & Marketing Representative Denver, CO
Provided customer service and client relations services to employers, insurance adjusters and law firms. Daily work
with clients providing updates on patient’s work status, test results and treatment plan. Developed medical questions
for clients to clinic physicians. Set up new accounts; scheduled tours and meetings with physicians. Conducted
marketing calls to existing clients and prospected new clients through cold calls and scheduled meetings. Created
marketing material; monitored clinic website and ratings; met with management staff monthly on sales, marketing
plans and pipeline account updated. Attended industry events and coordinated marketing events.
2020-2021 Sales/CSR Counter Agent Contract Denver Airport Car Rental Agencies – Denver, Co
Greeted and processed car rental reservations obtain financial payment; deny and address fleet shortage to
customers; On each reservation sale additional products and services to enhance; Monitor vehicle fleet to fill shift
reservations; obtain cars when needed; Handle all customer issues with assistance for other departments when
needed; Obtain good customer survey scores; attend monthly sales meetings; Exceed monthly sales goals
2018-2020 Advantage Car Rental – Rental Sales Agent – Denver, CO
Greeted customers, processed car rental reservations; upsold additional products and services to enhance the
reservation; obtain and process vehicle for each reservation. Handle customer service issues to resolution. Monitor
fleet inventory to fill reservations; obtain and clean cars when needed; Work with other departments for smooth
shift transition. Obtain good customer survey scores; attend monthly sales meetings. Met and exceeded monthly
sales goals. Investigated and processed a daily goal of car damage claims. Worked directly under City Manager and
other managers for inventory planning and reservation management. Worked daily the claims department and
managed vendors to expedite the repair process.

L Patterson
2016 – 2018 Kelly Services – Aurora/Denver – Substitute Teacher & Paraprofessional – Contract
Taught and created curriculum lesson plans for Preschool – 6th grade students. Provided all aspects of classroom
management and teaching; graded and recorded assignments; prepared for standard testing and prepared for parent
meetings; assisted with the discipline of older students; Assisted in tutoring and outdoor supervision. Accepted
para-professional assignments with Preschool to 6th grade levels; Supervised extra-curricular activities. Attended
educational educational workshops;
2015 – 2016 Gallagher Bassett, Senior Claims Adjuster, Greenwood Village, CO
Handled high to complex on the job injury claims from onset to closure; Investigated, verified insurance coverage,
determined claims’s liability; Set and forecasted financial reserves, determined and paid wage and medical benefits;
Filed state required forms timely; Case managed medical treatment to release; vendor management; Determined and
paid medical awards; Negotiated and settled high exposure claims; Provided monthly claim reviews to agents and
6/2013-10/2014 MTI. Inc. Regional Sales Representative. CO, NM, UT & KS
Sold and Marketed medical equipment and ancillary services in a four state territory. Scheduled face to face
appointments and cold-called prospective businesses. Provided presentations to prospective and existing accounts.
Daily marketing calls to ensure strong relationships and sell additional services. Met and exceeded monthly sales
goals. Handled customer service issues to resolution. Territory managed and worked within an expense budget.
Coordinated marketing events and attended industry events. Updated Salesforce and provided monthly sales and
pipeline reports.
2012- 9/2013
Medrisk, Inc Regional Account Manager CO, NM, UT & MT
Sold and Marketed therapy services in a four state territory. Marketed and sold therapy network services to existing
and prospective large employers, City and State municipalities and insurance companies. Worked closely with
adjusters and medical professionals obtaining referrals and updating the network. Implemented new therapy
network services and handled customer service issues to resolution. Met and exceeded quarterly sales goals and
Updated Salesforce. Coordinated and attended industry events. Provided monthly sales and marketing reports.
Colorado State University – Pueblo, Pueblo, CO
Bachelor of Science in Business Administration
References Available upon request


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