R ESULTS -D RIVEN , CUSTOMER -CENTRIC SALES & A CCOUNT M ANAGEMENT PROFESSIONAL
PROFESSIONAL EXPERIENC E
Motivated and adaptable professional with 20 years of experience in inside sales, customer service, and account
management, thriving in high -paced and competitive environments. Demonstrated success in generating new leads ,
negotiating, and closing deals while simultaneously providing exceptional customer service and support . Skilled in
cross -functional team collaboration, consultative sales techniques , and meeting or exceeding sales and customer
acquisition/retention goals. Proficient in pipeline management and maintaining accurate account re cords.
TECHNICAL SKILLS & PROFICIENCIES :
● Customer Acquisition & Retention ● Strong Written & Verbal Communication Skills
● Cross -Selling & Referral Sourcing ● Superior Critical Thinking & Problem -Solving Skills
● Cross -Functional Team Collaboration ● Exceptional Customer Service Skills
● Business Development & Revenue Generation ● Bi-Lingual in English & Spanish
D AN A BURTO
GREATER CHICAGO AREA | EMAIL : danaburto@yahoo.com | M OBILE : (630 ) 915 –0465
ACCOUNT REPRESENTATIVE – H & K PERFORATING ……………………………………….………….…………………………………………………………… .……………………………….……………………………………………………………………………………..…………………………………………….……… 2022 – 2025
• Developed and nurtured relationships with existing customers to encourage repeat business and loyalty; processed orders
for perforated metal products, handled invoicing, ensured accurate and timely transactions, and provided superior customer
service.
• Acted as a liaison between customers and the company to ensure satisfaction and repeat business; answered questions,
resolved issues, and provided information about products and services; solicited material pricing from vendors as needed for
quoting purposes.
• Identified target markets and generated new business leads to create a consistent pipeline and a sustainable book of business;
maintained accurate customer records, service logs, and appointment schedules.
• Followed up with existing customers to ensure that the company was meeting their needs; identified and acted upon
opportunities for upselling or cross -selling to existing clients to meet their business needs.
• Partnered cross -functionally to ensure accurate quotes and maximized efforts to increase knowledge of company products
and materials; represented the company in all communications with team members, prospects, and customers.
• Achieved superior revenue levels year over year, including $835K in 2024 and $1.2M in 2025.
BUSINESS DEVELOPMENT REPRESENTATIVE – INTELLI SHIFT ……………………………………….…….……………………………………………………………………………………………………………….……………………………………………………………..………………………….……… 2021 – 2022
• Identified and engaged with potential clients through cold calls, emails, and LinkedIn to generate new business opportunities;
conducted high -level conversations with business owners and executives to understand their fleet management issues and
qualify them as sales -ready leads .
• Managed and maintained a current, clean, and organized sales pipeline by diligently tracking all activities and interactions;
partnered with account executives to strategize and develop a pipeline of opportunities, and worked with marketing to ensure
a seamless handoff of qualif ied leads.
• Developed a deep understanding of the company’s target industries, common pain points, and growth strategies; researched
and mapped the organizational structures, leadership teams, and existing technologies of prospective accounts to offer
informed business solutions.
• Stayed informed on industry trends, competitor activities, and new market opportunities to continually refine effective sales
approaches; consistently met sales goals and customer acquisition performance indicators.
For more information about Dan Aburto , please visit his LinkedIn ® profile : linkedin.com/in/dan -aburto -326355117
DAN ABURTO
RESUME , PAGE 2
BUSINESS DEVELOPMENT REPRESENTATIVE – VERIZON CONNECT ……………….……………….……………………………………………………………………………….………………………………………………………………….………………………………………….……… 2016 – 2021
• Held responsibility for generating new leads and opportunities for sales by prospecting, qualifying, and engaging with
potential customers, primarily through outbound sales efforts; clearly demonstrated product value, built client relationships ,
and maintained a pipeline of p otential leads and built a strong sales pipeline for account executives to close.
• Served as primary contact to address and solve customer issues and consistently met or exceeded sales and customer
acquisition/retention goals; achieved third place ranking on a team of 16.
• Worked closely with senior sales executives and assisted them in closing sales opportunities via web demonstrations; assisted
sales executives with Spanish -speaking translations during presentations.
• Engaged with potential customers to understand their needs and demonstrate the value of Verizon Connect’s products and
services in solving their business needs; developed and maintained a thorough knowledge of all Verizon Connect services and
the competitive landscape.
FIRST MIDWEST BANK …………………………………….……………………………………………………………………………………………………………..……………………………………………………………………………………………………………………………………………..……………………………… …………………………………………………………………….…….……… 2005 – 2016
PERSONAL BANKER ……………………………………….…………………………………….…………………………………………………………………………………………………………………………………………………..………………………………………………………………………………………………… ….…………………………………………………………………………………. ………200 8 – 20 16
BANK TELLER ……………………………………….…………………………………….…………………………………………………………………………………………………………………………………………………..………………………………………………………………………………………………… ….………………………………………………………………………………………………………….……… 2005 – 2008
• Served as primary contact for customers in addressing questions, product sales inquiries, solving account issues, and providing
personalized financial advice.
• Opened and closed new and existing accounts, processed a variety of banking transactions, and managed customer accounts;
advised customers on how to best manage their income, finances, and savings.
• Promoted and sold banking products, and services to meet customer needs and achieve sales goals; grew new monthly
account openings by 18, on average, and increased new deposit dollars by 20% year -over -year, including cross -selling savings
and investment accounts to qualified customers.
• Developed and honed strong customer service skills to help clients with transactions and inquiries, build relationships, and
provide guidance on financial solutions.
• Created a positive and differentiated customer experience, handling customer inquiries and issues, and fostering strong,
trusting customer relationships with consumers and businesses.
• Handled customer transactions like deposits, withdrawals, check cashing, and loan payments as well as provided customer
service, promoted banking products, and performed branch operations such as balancing the bank vault and ATM.
• Greeted customers, answered their questions, and helped them with their banking needs, such as account maintenance,
check ordering, and wire transfers.
• Advised customers on banking products and proactively recommended services that would benefit the customer, such as
different accounts and debit cards.
• Balanced cash drawers , managed vault currency and coin, and processed ATM deposits; assisted with opening and closing
the branch, processed night deposits, and handling official checks and gift cards.
• Met assigned sales and customer acquisition/retention goals as well as KPIs for new deposit accounts, loans, and referrals to
allied lines of business; maintained knowledge of security policies, followed internal controls, and worked to detect fraudulent
transactions to prevent losses.
• Prioritized service and sales -related metrics to create a sense of urgency based on key drivers for branch performance, team
success, and team morale; gave immediate feedback to peers, partners, and direct/indirect reports, especially praise for a jo b
well done or feedback fo r areas of improvement.
• Earned recognition as a part of the JD Power & Associates winning team two consecutive years.
EDUCATION
11/10 Present Bechtel Civil
Dulles Corridor Metrorail Project
Vienna, Virginia
Amjad Bangash
Project Executive Director. Mr. Melton is the
Project Director for a $1.9 billion lump sum
design build contract with the Metropolitan
Washington Airports Authority (MWAA) for
Phase 1 of the Dulles Corridor Metrorail Project.
He is directly responsible for the engineering,
THE COMPLETE ANTI -MONEY LAUNDERING & KNOW YOUR CUSTOMER COMPLIANCE MASTERCLASS – UDEMY ……………………… ..……………………………… …………………………… 2025
BANK SECRECY ACT / ANTI -MONEY LAUNDERING FUNDAMENTALS – AMERICAN BANKERS ASSOCIATION ………………………………………………………………………………………………………………… 2025
BACHELOR ’S DEGREE | BUSINESS ADMINISTRATION / FINANCE – ROOSEVELT UNIVERSITY …………………………………………………………………… ….………… ….……………………………………………………………………………… ……201 6
ASSOCIATE OF APPLIED SCIENCE | BUSINESS ADMINISTRATION – ROBERT M ORRIS COLLEGE ……………………………………………………………………….…………….… ………………………………………………….. …………………… 20 01
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