Va s u d h a A c h a r y a
va36@illinois.edu • 630 – 600 – 1476 • www.linkedin.com/in/vasudhaacharya • No sponsorship required
UIUC grad uate and a ccount managemen t/ customer success professional with 2+ years in SaaS, managing enterprise clients through end – to – end
implementations, onboarding, and adoption , boosting retention and d riving measurable client and product outcomes.
EDUCATION
University of Illinois Urbana – Champaign (UIUC) Champaign, IL
Master of Science in Technology Management , C oncentration in Product Management & Innovation 3.91 GPA | Aug 2025
JSS Science and Technology University (SJCE)
Bachelor of Technology 3.89 GP A | Aug 202 2
PROFESSIONAL EXPERIENCE
XMReality
Business Strategy Intern May 202 5 – Aug 2025
• Led in – depth AI driven research and market, customer, and competitive analysis to uncover gaps in the AR collaboration space, directly shaping
product positioning, feature prioritization, and strategic opportunities for U.S. enterprise expansion and created executive facing presentations.
• Translated user research and stakeholder input into actionable product requirements and security posture improvement, driving roadmap
development and U.S. enterprise go – to – market strategy through synthesis of market insights, pricing benchmarks, and channel feedback .
Increff
Te c h n i c a l Account Mana ger Sep t 202 2 – Aug 2024
• Managed end – to – end SaaS product delivery and full – cycle implementations for 20 + global retail clients, leading WMS configuration, ERP/API
integrations, and go – live strategy with a 95% on – time launch success rate .
• Owned a portfolio of 6 international enterprise accounts (Adidas, Namshi, BFL ) as the primary point of contact, building trusted relationships
with executives and technical teams aligning solutions with business goals, strengthening relationships, and building renewal confidence.
• Leveraged AI – enabled reporting and automation tools to streamline customer insights and proactively address risks across accounts.
• Executed root cause analysis , API testing and p artnered cross – functionally with product and engineering to resolve escalations and optimize
integrations, driving a 30% decrease in client – reported issues and higher satisfaction scores.
• Delivered QBRs, adoption reviews, and customer health checks , presenting ROI insights, usage metrics, and best practices to improve security
posture and identify upsell opportunities.
• Served as the primary point of contact for 6 international enterprise accounts , including Adidas, Namshi , and BFL; collaborated with client
stakeholders to translate business needs into scalable product features and ensure timely go – lives.
• Led creation of product documentation, training materials, and explainer videos tailored for enterprise clients, driving a 25 % reduction in
onboarding time and significantly improving feature adoption and customer satisfaction
Aurigo Ltd.
Product Management Intern Jan 202 2 – Sept 202 2
• Acted as a strategic partner to public sector clients , gathering business goals and technical needs to define analytics requirements, streamline
onboarding, and accelerate adoption of the Masterworks Cloud platform .
• Facilitated customer feedback sessions and competitive analysis, translating insights into roadmap recommendations and presenting adoption
strategies that improved reporting efficiency and strengthened long – term client alignment.
Outdo Agency
Te c h n i c a l Wr i t e r I n t e r n Mar 202 0 – Feb 2022
• Authored 90+ technical documents, including user manuals, system specifications, and process guides, improving product access ibility and
reducing support inquiries by enhancing clarity for both technical and non – technical users, increasing product adoption .
• Established documentation standards and style guides that increased consistency across all product materials by 25% , supporting smoother
cross – functional collaboration and onboarding.
Tu t o r a j L t d .
Product Marketing Intern J un 202 0 – Aug 202 0
• Acted as a trusted partner to EdTech clients , conducting competitive benchmarking and customer outreach to identify adoption drivers, directly
shaping product roadmap priorities and improving learner engagement by 15%.
• Built and nurtured customer relationships through 100+ stakeholder interactions, translating voice – of – customer insights into actionable
recommendations that improved satisfaction, retention, and feature adoption and improv ed click – through rates through targeted A/B testing.
TECHNICAL SKILLS
SaaS/Cloud platforms ( AW S , A z u r e , S a l e s f o r c e , Google Workspace), IAM basics (OAuth, SAML, OIDC), API integrations, SDLC familiarity,
security – first enablement, data analysis & reporting (Excel, Power BI, Tableau, SQL, Google Analytics), Agile & project tools (JIRA, Asana,
Confluence), AI tools & automation (Google AI Studio, AI assistants, Prompt Engineering, GPT – 4 API, AI prototyping).
VOLUNTEERING AND EXTRACURRICULARS
• Placement secretary (2021 – 2022) : Acted as a liaison between students and HR Executives of nearly 100 organizations.
• Student Council President (2016 – 2018) & Class Representative (2013 – 2015) : Led student initiatives , represented peers , conducted events.
• Achieved top honors : 2nd place (State : Pick & Speak, 2015), 3rd place (State : Quiz 2014), and 1st place (District : Debate & Essay, 2016).
• Vo l u n t e e r e d w i t h P r o j e c t R e a c h O u t ( 2 0 2 1 – 2024), leading fundraising efforts that supported 150+ families during the pandemic, managing
PR/content for events and social media, and guiding teams in school support and awareness campaigns.
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