Carla Amaral Landau
Fort Lauderdale Florida • 954 446 4208 • CCgalt@aol.com •
Seasoned Store Manager with extensive experience overseeing retail operations, driving team performance, and ensuring top-tier customer satisfaction. Adept at training and mentoring employees, optimizing in-store processes, and managing both front-end and back-end operations. Known for polished professionalism, strategic leadership, and a consistent track record of boosting sales and operational efficiency.
🧩 Core Competencies
Team Leadership & Coaching
Customer Experience Excellence
Decision Making & Problem Solving
Operational Efficiency
Relationship Management
Inventory & Cash Control
🛒 Retail Experience
Retail Sales Manager / Showroom ManagerFiberbuilt Umbrellas Luxe Outdoor Living – Pompano Beach | Dec2023-Present
Oversaw daily showroom operations, including receiving, deliveries, appointment scheduling, and customer service coordination
Monitored daily sales metrics and provided technical support in collaboration with Jacuzzi technicians
Maintained high visual merchandising standards, aligning showroom presentation with brand guidelines
Executed strategic sales plans while client ling and using CRM software for relationship management
Promoted brand visibility through events such as Home Shows and Boat Shows
Coordinated delivery logistics and service appointments to ensure seamless customer experience
Drove revenue growth by aligning team efforts with defined sales goals and delivering high-touch service
Store ManagerFrette – Sunrise, FL | May 2022 – Nov-2023
Lead a team of 20+ in a high-end retail environment, ensuring superior customer experience
Manage daily store operations, including order processing and inventory control
Resolve escalated service issues and develop lasting client relationships
Schedule staff based on customer flow and associate strengths
Support recruiting, onboarding, and ongoing staff development
Monitor and report cash discrepancies and control inventory shrinkage
Dual General ManagerJoie – Boca Raton, FL | Mar 2019 – Feb 2020
Managed two store locations, balancing staffing, operations, and performance standards
Trained new hires in customer service and retail procedures
Built customer loyalty through active engagement and service excellence
Handled store opening/closing procedures, cash management, and inventory
Ensured consistent visual merchandising and product presentation
General ManagerPhilipp Plein – Sunrise, FL | Nov 2016 – Mar 2018
Launched new store including full recruitment and onboarding
Designed and implemented revenue-generating initiatives
Managed full operational oversight while maintaining brand integrity
Developed strong customer and employee loyalty through leadership and strategy
Reduced inventory shrinkage and discrepancies through process improvements
Area Sales ManagerMichael Kors – Palm Beach, FL | Oct 2008 – Sep 2016
Oversaw multiple store locations and implemented key account strategies
Represented the brand at trade shows and consumer events
Led product launches and collaborated on marketing initiatives
Introduced cost-saving and sales-boosting practices
Exceeded revenue targets consistently by inspiring high team performance
🎓 Education
Bachelor of Science in BusinessFlorida Atlantic University – Boca Raton, FL | June 2013
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