Candidate for the

Arevalo, David

email: Davidareval62@gmail.com
phone: 714-322-5603
View Resume
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Text Resume
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Da vid
Ar evalo
7 14-
3 22-5 603
D avid are va l6 2@ gm ail. c o m
O ra n ge
C o unty ,
C A

E m plo ym en t

C lie n t
S u cce ss
T e am
L e ad
( S a aS/C R M )
1 /2 024

C u rre n t

P ro vid e
d ir e ctio n
a s
i t
r e la te s
t o
w ork flo w
a n d
p ro ce sse s
t o
n ew
a n d
v e te ra n
t e am
m em bers .

P ro vid e
t h e
f ir s t
l e ve l
c o nta ct
f o r
c lie n t
s e rv ic e
e sc a la tio ns
&
p ro vid e
s o lu tio ns
t o
p re ve n t
c h urn .

H ostin g
w eekly
t e am
m eetin gs
t o
p ro vid e
g u id an ce ,
u pdate s,
a n d
a
s p ace
f o r
t h e
C lie n t
S u cce ss
t e am
t o
c o nnect.

A ssig n
n ew
c lie n ts
t o
C lie n t
S u cce ss
t e am
m em bers .

E n fo rc e
c o m munic a tio n
a n d
i m ple m en ta tio n
o f
n ew
p ro ce sse s
&
p ro ce d ure s
w it h in
t h e
d ep artm en t.

T ro uble sh o ot
c a se
e sc a la tio ns,
w ork in g
w it h
t h e
C lie n t
S u cce ss
t e am
m em bers
t o
r e so lv e
t h o se
c a se s
a n d
e sc a la te
t h ro ugh
p ro per
i n te rn al
c h an nels .

A ssis t
n ew
t e am
m em bers
b y
m en to rin g
&
h elp in g
t h em
t o
a d ap t
t o
t h e
p ro ce sse s
a n d
t e am
s tr u ctu re .
C lie n t
S u cce ss:
A cco unt
M an age r
( S a aS/C R M )
K U KU I,
R em ote ,
C A
2 /2 023

1 /2 024

R esp o nsib le
f o r
m an agin g
a n d
p ro vid in g
m onth ly /q uarte rly
a cco unt
r e vie w s
t o
e n su re
t h e
s u cce ssfu l
u se
o f
t h e
K u ku i
S u cce ss
P la tfo rm
( C R M
a n d
o n-g o in g
m ark e tin g
c a m paig n s).
M an agin g
1 20
i n div id ual
c lie n t
a cco unts .

A cco unt
r e vie w s
i n clu de:
e va lu atin g
l o ca l
m ark e ts
f o r
c lie n ts ,
d is c u ssin g
i n div id ualiz e d
m ark e tin g
c a m paig n s,
m easu rin g
a n d
a n aly zin g
r e su lt s ,
a n d
d is c u ssin g
p o in ts
o f
i m pro ve m en t
f o r
t h eir
b usin ess
a s
i t
r e la te s
t o
t h e
K u ku i
S u cce ss
P la tfo rm .

D ele ga te
c lie n t
r e q uests
b etw een
c lie n t
s e rv ic e s,
t h e
s a le s
t e am ,
d eve lo pers ,
d esig n ers ,
a n d
p ro ductio n
t e am s.

C om munic a tin g
c o rre ct
m ark e tin g
p ra ctic e s
t o
c lie n ts
i n
a
w ay
t h at
t a ilo rs
a
s o lu tio n
s p ecif ic
t o
t h eir
b usin ess.

E ffe ctiv e
p ro ble m
m an age m en t
a n d
r e so lu tio n
f o r
u pse t
c lie n ts
t o
p re ve n t
c h urn .

I n
d ep th
k n ow le d ge
o f
S a le sfo rc e
i n
o rd er
t o
m an age
c a se lo ad .

Q uarte rly
q uo ta s
a ch ie ve d
a n d
s u rp asse d
w here
t h e
g o al
i s
t o
u p-s e ll
p la tfo rm
p ro ducts
t o
c lie n ts .

E d uca tin g
c lie n ts
t o
b e
p ro fic ie n t
w it h
S E O
a n d
S E M
i n
r e ga rd s
t o
t h eir
w eb sit e
a n d
G oogle
A ds.

P ro gra m s
u se d :
S a le sfo rc e ,
W eb sit e
E d it in g
p la tfo rm ,
S la ck ,
a n d
O utlo ok.
R ela tio nsh ip
M an age m en t
A sso cia te
B la ck h aw k
N etw ork
H old in gs,
R em ote ,
C A
1 0/2 022

2 /2 023

P artn erin g
w it h
S tra te gic
R ela tio nsh ip
M an age r
i n
s u ppo rt
o f
t h e
o ve ra ll
c lie n t
r e la tio nsh ip .

S e rv e
a s
t h e
S u bje ct
M att e r
E xp ert
f o r
B la ck h aw k
o nlin e
c o m merc e
s e rv ic e s/p la tfo rm s
( e .g .
N im ble ,
C ash sta r),
p ro vid in g
d ay-t o -d ay
s u ppo rt
t o
c lie n ts .

H an ds-o n
r o le
i n
m an agin g
t h e
i m ple m en ta tio n/o nbo ard in g
p ro ce ss
f o r
n ew
c lie n ts ,
m akin g
s u re
t im elin es
a n d
m ile sto nes
a re
a d here d
t o .

B ein g
t h e
p ro duct
a n d
b est
p ra ctic e s
e xp ert
f o r
c lie n ts
a n d
t ro uble sh o otin g
t e ch nic a l
i s su es
w hen
n ece ssa ry .

C oord in atin g
w it h
i n te rn al
c ro ss
f u nctio nal
t e am s
i n
s u ppo rt
o f
C lie n t
s u cce ss.

F a cilit a te
b usin ess
d eve lo pm en t
i n it ia tiv e s
b y
s e llin g
e xis tin g
c lie n ts
o n
n ew
p ro ducts
a n d
f e atu re s.

G ath er
t e ch nic a l
r e q uir e m en ts
f o r
c o nce p tu ally
c o m ple x
c lie n t
p ro je cts
a n d
c re ate
a n d
m an age
d eta ile d
p ro je ct
p la n s,
u lt im ate ly
b ein g
r e sp o nsib le
f o r
t h eir
s u cce ssfu l
d eliv e ry
t o
t h e
c lie n t.

C ham pio nin g
o ngo in g
e d uca tio n
a n d
t ra in in g
f o r
c lie n ts /p artn ers .

C lie n t
a n d
c o m pan y
a d vo ca cy.
C u sto m er
S u cce ss
A sso cia te
( S a aS)
N FP
( R PA G ),
A lis o
V Ie jo ,
C A
9 /2 020

1 0/2 022


F ir s t
p o in t
o f
c o nta ct
w hen
c lie n ts
n eed
p la tfo rm
s u ppo rt,
b est
p ra ctic e s
r e vie w ,
o r
a d dit io nal
t ra in in g
i n
t h e

s o ft w are .

P artn er
w it h
S e n io r
C SM
t o
p ro vid e
a n
e xc e lle n t
c u sto m er
e xp erie n ce
a n d
t o
e n su re
c o m merc ia l
a lig n m en t.

B rin gin g
p o sit iv e
c h an ge
t o
t h e
R PA G
p la tfo rm
b y
b ein g
t h e
v o ic e -o f- t h e-c u sto m er
a n d
l e ve ra gin g
m y
i n sig h t
a n d
k n ow le d ge
o f
t h e
c u sto m er
e xp erie n ce .

C onductin g
o nbo ard in g
a n d
i m ple m en ta tio n
f o r
s o ft w are
w it h
n ew
m em bers .

M an age
p o st- s a le s
a ctiv it y
t h ro ugh
s tro ng
r e la tio nsh ip -b uild in g,
p ro duct
k n ow le d ge ,
p la n nin g
a n d
e xe cu tio n.

N avig a tin g
m ult ip le
b usin ess
u nit
e n vir o nm en ts
b y
f a m ilia riz in g
m yse lf
w it h
t h e
c lie n t’s
b usin ess
p la n
a n d
h avin g
t h e
c o nfid en ce
t o
e n su re
t h eir
s u cce ss
v ia
t h e
R PA G
p la tfo rm .

D ia gn o se
i s su es
w it h in
c u sto m er
i n it ia tiv e s
a n d
s p earh ead
r o ute s
t o
r e so lu tio n.

D eve lo p
a
t r u ste d
r e la tio nsh ip
w it h
c o nsis te n tly
r e sp o nsiv e
a n d
e xp ert
s e rv ic e .

T ra in
a n d
m en to r
n ew
t e am
m em bers
t o
e n su re
t h ey
d eve lo p
a
d eep
u nders ta n din g
o f
o ur
p ro duct
a n d
c u sto m ers
a s
w ell
a s
f o llo w
i n te rn al
p ro ce d ure s.
O pera tio ns
C o ord in ato r
N FP,
A lis o
V ie jo ,
C A
5 /2 019

9 /2 020

R ese arc h
&
D eliv e ry :
P re p are
m eetin g
m ate ria ls
a n d
c lie n t
d eliv e ra b le s-
r e tir e m en t,
4 01K
f u nd
r e p o rts
u tiliz in g
E xc e l
a n d
i n te rn al
c u sto m
s o ft w are
f o r
r e p o rt
c re atio n,
M an age
a n d
u pdate
Q uic k b ase
d ata b ase .

T e am work
&
C olla b o ra tio n:
C oord in ate s
w it h
e m plo ye e
b en efit
s e rv ic e
p ro vid ers
t o
o bta in
n ece ssa ry
i n fo rm atio n,
c o nsu lt a n ts
a p po in tm en t
s c h ed ulin g
a n d
c o nfir m atio n,
A nsw er
a n d
r e fe r
p ho ne
i n quir ie s.

P ro fe ssio nalis m :
f in an cia l
b est
p ra ctic e s,
b usin ess
c o m munic a tio ns
a n d
c o nfid en tia l
d ata
m an age m en t.
S ch o ols
P artn ers h ip
C o ord in ato r
O ce an
I n stit u te ,
D an a
P o in t,
C A .
3 /2 018

5 /2 019

M an age d
a n
o pen
l in e
o f
c o m munic a tio n
w it h
s c h o ols
r e ga rd in g
i n vo ic e s,
p ro gra m
d eta ils ,
s c h ed ulin g
p ro gra m s.

M ark e tin g
O ce an
I n stit u te
e d uca tio nal
p ro gra m s
t o
c lie n ts /s c h o ols
t o
o bta in
n ew
b usin ess
a n d
r e ta in
c u rre n t
c lie n ts .

E xte rn al
s a le s
w it h in
O ra n ge
C ounty
a n d
L .A .
C ounty
d is tr ic ts .

P ro vid e
e xc e lle n t
c u sto m er
s e rv ic e
t o
a ll
s c h o ols /c lie n ts .
M ain ta in
r e la tio nsh ip s
t o
i m pro ve
a n d
r e ta in
b usin ess.

C re ate
a
s ta ff in g
s c h ed ule .
R evie w
a n d
a p pro ve
e m plo ye e
t im e
c a rd s.

C re ate
a n d
d eliv e r
t ra in in g
f o r
s c ie n ce
s ta ff.

A ssis t
i n
t h e
c re atio n
o f
n ew
p ro gra m s
f o r
t h e
S cie n ce
d ep artm en t.
E d uca tio n
B ach elo r
o f
S cie n ce
D egre e:
E co lo gy
a n d
E v o lu tio nary
B io lo gy
2 014

2 016
U niv e rs it y
o f
C alif o rn ia ,
S a n ta
C ru z,
C A
A sso cia te
o f
S cie n ce
D egre es:
B io lo gy,
C h em is tr y ,
a n d
M ath
2 010

2 014
S a n tia go
C an yo n
C olle ge ,
O ra n ge ,
C A
S EO
C ertif ic a tio n
2 023
K U KU I
S E M
C ertif ic a tio n
2 023
K U KU I


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