Candidate for the

Banks , Priyanka

phone: +1 (404) 414-2198
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Priyanka Banks
2720 Kristen Court Conyers, GA 30012
Phone: (404) 414-2198
Strong customer service and communications skills .A professional with over 6 years
experience in the customer service and communication field. Excellent problem solving,
communication, and presentation skills.
~ Experienced dealing with Microsoft Word, Excel,    ~ Experienced dealing price analyses on customer
~PowerPoint, Outlook, Access and Salesforce                                  accounts
~ Cash flow monitoring                                    ~ Total Quality Customer Service Professional
Bachelor of Fine Arts, Alabama State University Montgomery AL 2010
Microsoft Word, Excel, PowerPoint, Outlook, and Sales Force: Adobe Print;Opus Mobile, Microsoft teams, Web Ex meetings, Dial pad , Multiline ,SMB Sales , Solutions Engineer
Problem Solving and Technical; Leadership Skills
T-Mobile For Business
Account Executive SMB -08/2022- Present
= Identifying and prospecting new accounts/ closing accounts
=Contacting and conducting professional sales presentations
=Identifying pain points with small and large businesses
=Recognitions -promotion from Team AE with in 7 months
-ranked #6 in the country Q4 Stank Ranker over 300% Q1 ranked over 300%

Coordinator Technical Product Sales -Business Support -04/2022-08/2022
= to ensure that techs have the right orders
= send out monthly sales goals and follow the right campaigns to meet them
=input data to orchestrate sales operations

Account Manager/ In Home Expert – 02/2000-04/2022
= Responsibilities include running rally and market calls
=Following up behind technicians to take over the entire home internet, cable,wireless home phone and business accounts.
=Processing trade ins
=Help organize fiber events
=In Home Sales consumer and Business accounts
=Recognitions – Top In Home Expert 2021-2022

Slomin’s Shield Home Security
Sales Consultant/Team Lead- Norcross,GA 12/2011-01/2000
=Door to Door Sales
=Skilled in improvising customer retention with highly competitive markets
=skilled in handling diverse clientele
= Call center
=scheduled appointments
= Ability to handle multiple tasks in a fast pace environment

Portfolio Recovery Associates
Account Manager– Montgomery, AL 05/2007-09/2011
= Post and input data against source documents into a financial system.
= Ensure that staff time and attendance was recorded and coded correctly within appropriate
Electronic timekeeping system.
= Process and approve or deny new loans, review contracts for accuracy. Collect payments in the
form of cash, money orders or cashier’s check. Perform collections on delinquent accounts.
=Review accounting documents and transactions to ensure proper supporting documentation has
been submitted. Retrieved and compiled data, transferred files, and maintained an automated
control system for projects, documents, and reports using various software programs, databases,
and tracking systems.
= Maintain and reconcile general post funds, personal funds of customer accounts and personnel
quarters income and expense statements. Prepared year-ending adjustment entries to balance
=Conduct weekly customer service workshop reviews.
= Review, compare, and balance payroll related accounts on a monthly basis. Maintained monthly
reconciliations of the general and subsidiary accounts to ensure that the basic accounting data and
computerized and manual records were in balance.
= Good daily customer service contact by phone to discuss billing issues. Analyzed and made proper
billing adjustments on customer statements. Assessed, and reviewed billing statements for
accuracy. Keyed and coded payments into the billing system.

Certifications and Licenses
= Certified in CPR (American Heart Association)
= SalesForce Certified 2021
=Fully Vaccinated Employee


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