Candidate for the

Carey, Andy

email: andydcarey@gmail.com
phone: 773-350-4593
View Resume
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Text Resume
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Andy
Car ey
Oak
P ark,
Illinois
|
773-350-4593
andy dcarey@gmail.c om
|
l in ke d in .c o m /in /a n dy-c a re y-
o p
Empa thetic
c ommunic ator ,
ener ge tic
tr ainer ,
and
cr ea tiv e
leader
with
10+
y ear s
in
acc oun t
manag ement
and
cus tomer
ser vice.
Unique
skillse t
in
impr ovisa tion
and
humor
used
t o
build
r apport,
s tr ategic ally
pr oblem
solv e,
and
nurtur e
business
gr ow th.
Cus tomer
Ser vice
Experience
Br ain tree/P ayP al,
Chic ago
IL
2016

2024
Mer chan t
Support
Specialis t

Onboar ded
o ver
500
ne w
clien ts
and
k ep t
them
up
t o
da te
on
policy
chang es

T rained
o ver
2,000
mer chan ts
with
pa ymen t
pag e
se t-up s,
tr ansaction
r e funds,
r eporting ,
r esear ch
r eques ts,
and
tr aining
emplo yees
t o
na vig ate
the
c on trol
panel

Main tained
accur acy
of
in forma tion
in
clien t
port als,
managing
all
mer chan t
upda te
r eques ts
(40+/w eek)

Collabor ated
with
multiple
ser vice
t eams
while
prioritizing
SLAs
and
clien t
ser vice

Analy zed
inc oming
documen ta tion
and
v e tt ed
individuals
t o
main tain
c ompliance
with
in terna tional
policies
and
pr ocedur es

Assis ted
with
the
tr ansition
be tw een
Z endesk
and
Sales for ce
tick eting
s y stems,
making
sur e
ser vice
and
in forma tion
r emained
accur ate
and
seamless
f or
e xis ting
mer chan ts
Gr oupon,
Inc,
Chic ago,
IL
2011

2015
Discussion
Boar d
Moder ator

Moder ated,
r esear ched,
and
ans wer ed
o ver
25,000
cus tomer
ques tions

Addr essed
and
r esolv ed
esc alated
cus tomer
issues

Iden tified
and
c orr ect ed
sit e
issues
f or
cus tomer -facing
c on ten t

Monit ored
eng agemen t
me trics
and
k e y
perf ormance
indic ator s
t o
assess
the
e ffectiv eness
of
initia tives
and
mak e
in formed
decisions
Additional
W ork
Experience
HBO ,
Barr y
,
Los
Ang eles,
CA
2016

2023
Act or

Pla yed
the
char acter
Eric
f or
3
seasons

2
time
S A G
Aw ard
nominee
f or
Outs tanding
P erf ormance
b y
a
Cas t
(or
Ensemble)
in
a
Comedy
Series
Sec ond
City ,
Chic ago,
IL
2014

2016
Fr ees tyle
Comedy
T eacher

T augh t
adult
s tuden ts
ho w
t o
fr ees tyle
r ap

Hos ted
c omedy
r ap
ba ttles
f ea turing
his toric al
figur es,
modern
celebrities
and
fictional
char acters,
all
impr ovised
and
perf ormed
b y
s tuden ts

In tegr ated
hip
hop,
bea tboxing ,
modern
long- form
impr ovisa tion
t o
cr ea te
wildly
en tert aining
liv e
sho ws
iO
Thea ter
,
Chic ago,
IL
2007

Pr esen t

T augh t
t een
and
adult
s tuden ts
long- form
impr ovisa tion

De veloped
w ork shop s
t o
e xpand
perf ormer s’
skills
thr ough
poe try,
animal
mo vemen t,
and

Br ough t
one
cut e
anecdot e
about
m y
kids
t o
16
classes
in
a
r o w
In tellig entsia
Coff ee
&
T ea,
Chic ago,
IL
2003

2008
R etail
T raining
Specialis t/Barista
C OMPUTER
&
TE CHNICALS
SKILLS
Sales for ce,
Z endesk,
Google
Suit e,
Micr osoft
Suit e,
T eams,
Z oom
EDUCA TION
Univ ersity
of
Idaho ,
Mosc ow ,
ID
Bachelor
of
Fine
Arts

Thea ter
Arts
LIFE
&
RADICAL
SKILLS
Sk ateboar ding,
y o- yo ,
uk ulele,
t oddler
pr ofessional
wr estling


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