Candidate for the

CHARLES, GREGGY

email: greggycharles07@gmail.com
phone: 7186837829
View Resume
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Text Resume
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GREGGY
CHARLES
T el:
718-683-7829
|
greggFKDUOHV#JPDLOFRm
EDUCA TION
St.
John’ s
University ,
Peter
J.
T obin
College
of
Business
Queens,
NY
Bachelor
of
Science
in
Finance
Cumulative
GP A:
3.52/4.0
Relevant
Coursework:
Management
&
Or ganizational
Behavior ,
Law
in
Business
Environment,
Business
Economics,
Corporate
Financial
AnalVLV,
Database
Management
&
Managing
Operations
WORK
EXPERIENCE
Bloomberg
New
Y ork,
NY
Customer
Service
Associate
OCT
2022-PRESENT
•Provide
ef fective
customer
service
to
Foreign
Exchange,
Economic,
and
Fixed
Income
clients
through
live
interactive
media
by
phone,
and
live
messaging
to
help
solve
their
complex
inquiries
for
their
workflows
•T rain
clients
on
Foreign
Exchange
and
Fixed
Income
using
the
Bloomber g
T erminal(company
software),
such
as
FX
Hedging,
Interest
Rate
Expectations,
Fixed
Income
W orksheets,
Excel
AnalVLV,
and
Risk
&
Portfolio
T ools
•Ability
to
multitask
and
problem-solve,
while
having
the
ability
to
work
independently
and
a
part
of
a
lar ge
global
team
while
helping
customers
in
a
fast-moving
FinT ech
environment
•Ability
to
learn
new
technologies,
updates
on
the
job,
and
absorb
new
information
quickly
to
stay
up-to-date
with
clients'
needs
and
wants
on
the
terminal
Foot
Locker
Long
Island,
NY
Part-T ime
Cashier
MA Y
2021-OCT
2022
•Provided
and
facilitated
an
engaging,
convenient,
and
accurate
checkout
for
the
customer
•Partnered
up
with
store
leadership
to
resolve
customers'
concerns
in
a
courteous
and
helpful
manner
•Ability
to
multitask
and
learn,
while
sharing
the
expertise
of
products
and
trends
to
fit
customer ’s
needs
quickly
and
accurately
•Maintained
an
awareness
of
all
product
knowledge,
and
current
or
upcoming
product/trends
St.
John’ s
University
Queens,
NY
Student
Customer
Service
Repr esentative
OCT
2020-
OCT
2022
•Provided
courteous
and
practical
telephone
customer
service,
problem-solving,
and
support
to
parents
and
students
•Responded
to
general
inquiries
regarding
the
University ,
including
but
not
limited
to
inquiries
about
Admissions,
Registrar ,
Financial
Aid,
and
Loans,
and
IT
Help
Desk
•Satisfied,
responded
or
redirected
all
incoming
calls
utilizing
various
sVWHPs
and
applications
•Attended
ongoing
training
to
keep
up
with
current
information
and
protocols
about
the
university
District
Office
of
New
Y ork
State
Assembly
Member ,
Alicia
HQGPDn
Queens,
NY
Legislative/Communications
Intern
MARCH
2021-
JUNE
2021

Responsible
for
drafting
press
releases
and
updating
the
press/media
database
•Required
to
draft
and
edit
quotes
from
political
members
•S
et
up
interviews
upon
request
and
aid
with
external
event
preparation

Allowed
me
to
interact
with
constituents
and
understand
the
ef fects
of
the
policy
in
a
community
•Attended
meetings
with
the
Assembly
Members
regarding
possible
new
progressive
plans
for
the
District
LEADERSHIP
&
EXTRACURRICULAR
ACTIVITIES
_____________________________________________________________________________
Additional
Extracurricular
Activitie
s:
Member
of
the
National
Society
of
Leadership
and
Success,
Secretary
of
Haitian
Student
Association,
Service
Chair
of
HaraD,
Junior
and
Senior
Senator
of
Student
Government,
Mentor
of
the
R.I.S.E
Program
T echnical
Proficiency
:
Exceptional
skill
in
Microsoft
W ord,
Excel,
and
PowerPoint
Language(s
):
English,
Haitian
Creole


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