Brandon Clark
Baltimore, MD 21216 | +1 410 245 3757 | ncmd1527@gmail.com
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Skills
✔ Amadeus
✔ Closing Techniques
✔ Market Research
✔ Business Development
✔ Time Management
✔ Sales Process
✔ Coaching & Mentoring
✔ Sales Expertise
✔ Communication
✔ Product Knowledge
✔ Market Intelligence
✔ Managing RFPs
Certifications
✔ Hilton R&I
✔ Hilton OnQ
✔ Marriott Fosse & Sales System
✔ Delphi Amadeus
✔ TIPS
✔ CPR / AED
Work Experience
Director of Sales – Group | Sagamore Pendry Baltimore04/2023 – 11/2025
➤ Lead and manage group sales efforts, driving revenue growth through strategic planning and client relationship management.
➤ Develop and implement innovative sales strategies to attract and retain high-value group clients.
➤ Foster strong partnerships with event planners, corporate clients, and travel agencies to maximize group bookings.
➤ Analyze market trends and competitor activity to adjust sales tactics and stay ahead of industry shifts.
➤ Collaborate with internal teams to ensure seamless execution of group events, enhancing customer satisfaction and repeat business.
Sr. Sales Manager | DoubleTree by Hilton Baltimore North – Pikesville09/2021 – 04/2023
➤ Established and cultivated solid business relationships with new or existing customers.
➤ Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
➤ Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
➤ Resolved customer issues quickly to close deals and boost client satisfaction.
➤ Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
Sales Manager | DoubleTree by Hilton Baltimore North – Pikesville06/2021 – 09/2021
➤ Established and cultivated solid business relationships with new or existing customers.
➤ Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
➤ Implemented systems and procedures to increase sales.
Assistant Director of Room Operations | Canopy Baltimore Harbor Point10/2020 – 04/2021
➤ Assisted with all daily room operations.
➤ Supported the Director of Room Operations.
Complex Sales Manager | OTO Development, LLC08/2019 – 10/2020
➤ Participated in daily sales operations for Hampton Inn & Suites Baltimore Inner Harbor and Residence Inn Baltimore Inner Harbor.
➤ Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
➤ Guided sales prospects on property tours and followed up with targeted sales agreements.
Sales Manager | Homewood Suites by Hilton BWI Airport01/2018 – 08/2019
➤ Created POGs for group bookings and events.
➤ Conducted site tours and sold meeting spaces.
➤ Tracked all sales and businesses through the Hilton STS and provided weekly and monthly reports.
➤ Coordinated groups, meeting space, and event logistics.
Guest Service Agent | Homewood Suites by Hilton BWI Airport01/2016 – 01/2018
➤ Resolved guest complaints and discrepancies in a prompt and courteous manner.
➤ Responded to guest inquiries, complaints, and special requests to increase customer satisfaction.
➤ Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
Flight Attendant | GoJet Airlines01/2012 – 01/2016
Ramp / Gate Agent | Jetstream Ground Services, American Eagle and United Airlines01/2009 – 01/2012
Education
🎓 Bachelor’s Degree in Business MarketingNorth Carolina A&T State University, Greensboro, NC
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