Dawes, Nichoy

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Text Resume
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NICHOY DAWES

ATLANTA, GA 3 0 3 0 5 │ PHONE: (404) 957.2190 │ EMAIL: NICHOY.DAWES@OUTLOOK.COM
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CANDIDATE SUMMARY
Driven and dedicated team player with a robust work ethic, seeking a dynamic role to leverage and enhance
skills in a professional setting. Eager to contrib ute to innovative ideas that fuel organizational gr owth and
success.

SKILLS & ABILITIES

• Excellent customer service and computer proficiency .
• Strong communication skills, both verbal and writte n.
• Adaptable with excellent prioritization and multita sking abilities.
• Analytical mindset with keen attention to detail.
• Extensive experience in hotel and resort management , particularly in front office and guest services.

EMPLOYMENT

Office Manager January 2015 – Novem ber 2023
Lloyd Communication Network M ontego Bay, Jamaica

 Managed main-switchboard phone line and customer se rvice inbox, ensuring responses to customers
within 24-hours.
 Organized and maintained filing system for contract s, lien, and insurance documents, as well customer and
vendor maintenance in business system.
 Assisted Business Manager with accounting duties, s uch as sending out customer invoices, mailing checks,
collections, and ensuring vendor invoices are proce ssed for payment.
 Supported Sales and Operation Managers with custome r service inquiries, scheduling services as needed,
ordered and scheduled project/electrical supply del iveries for technicians, assisted with monthly inventory.
 Generated and maintained weekly reports for custome r collections, project, and office related expenses.
 Extensive experience in hotel and resort management , particularly in front office and guest services.
 Performed additional duties as required by owner an d business manager.

Loyalty and Travel Sr. Sales Associate January 2007 – November 2014
Beaches and Sandals Turks & Caicos Resort Villages and Spa Providenciales, Turks & Caicos Islands
 Promoted and sold land and air reservations for all Sandals and Beaches Resorts; provided guests with the
most up to date information by travelling annually to the resorts to familiarize with property updates.
 Handled VIP requests for Sandals Select guests, res pond to customer inquiries within 24-hours.
 Increased resort booking sales by 57% within first year and half, with consistent growth thereafter.
 Coordinated with the Loyalty & Travel management te am on a weekly basis to provide detailed reports on
the effectiveness of the Loyalty & Travel program.
 Applied spa/resort credits to applicable guest foli os. Ensured all returning guests special requests w ith
regards to rooms are honoured.
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 Participated in promotional events to encourage loy alty to the Sandals/Beaches Brand.
 Organized annual Beaches Reunion Week for repeat gu ests and special events for our valued repeat guests.
 Collaborated with the sales team with on property F AM trips for travel agents and tour operators.

EDUCATION

Bachelor of Science, Hospitality and Tourism Manage ment Graduated 2006
Montego Bay Community College Montego Ba y, Jamaica

Achievements

 Mega Millionaires Chairman’s Circle award for Sales exceeding US $3.8 million – 2011, 2012, 2013

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