Norwalk, CA 90650 | 3238105225 | jaxxjaxx30@yahoo.com
JACQUELINE DUNN
Hardworking and driven sales management professional equipped to revitalize sales
operations and align procedures to maximize profits and client acquisition. Successful at
improving sales procedures to streamline and strengthen processes. Multifaceted leader with
analytical and diligent approach to building and leading strong teams.
PROFESSIONAL
SUMMARY
Demonstrations
Product and service
knowledge
Analytical and problem-
solving
Lead prospecting
Network development
Negotiation skills
SKILLS
SALES COACH MANAGER 04/2022 to Current
AT&T, Tustin, CA
Manages, directs, and supervises the work of a group of telesales and inside sales
representatives in an inbound consumer call center.
Directs work activities to achieve volume expected to meet operational goals and unit and
revenue objectives.
Responsible for the daily application of company and organizational policies and procedures.
Monitor representatives according to documented standards.
Provide feedback, coaching, training, motivation, and support to representatives.
Counsel and advise representatives regarding performance and discipline.
Make suggestions and recommendations regarding hiring, firing, advancement, promotion
and other status changes in the department.
SALES CONSULTANT 04/2015 to 04/2022
AT&T, Tustin
Develops and attain customer experience and sales objectives for the call center
Selling all products and services offered by the company
Meet and exceed all sales objectives, while accepting customer payments and setting
appointments for new service
Maintaining strong knowledge of all products, pricing plans, promotions and service features
so I can meet all customers’ needs and help them discover how our products meet their
needs
While maintain knowledge of competitors offers
Handle service inquiries from customers
Provide efficient, courteous customer service and assist in all aspects of product offerings and
services
Ensure an extraordinary customer experience.
WORK HISTORY
CALL CENTER SUPERVISOR 06/2011 to 08/2014
Western Dental, Orange, CA
Supervised and operate a high-volume call inbound and outbound team consisting of 25
representatives
Handles personnel management which includes recruiting, hiring, evaluating performance,
salary management and talent development
Redesigned the commission structure for all three levels to be in alignment with sales and to
achieve KPIs for assigned units
Redesigned the QA model to incorporate the representative connecting with the customer
first-hand, to assist in customer service excellence along with driving sales within the
department
Collaborate every quarter with IT, Marketing, Retail, and Operations to implement new
programs, drive process improvements while keeping service excellence in mind
Developed the OJT (on the job) department which assist the new hires in getting the extra
attention needed once they leave the training environment.
RETAIL STORE MANAGER 01/2004 to 03/2009
Verizon Wireless, Burbank, CA
Managed, Trained and motivated over 30 employees at various store locations
Monitored store performance and developed different strategies that resulted in achieving
financial goals for both stores in the district
Lead and motivated the retail sales team to provide optimal customer service and generate
repeat business
Supported the management team with their Human Resources and Operational needs to
ensure that they were in compliance with the organizations policies and procedures
Provided training and ongoing development to sales representatives and managers within the
district to improve internal and external audits, which allowed the district to improve their
scores year over year by 10%
Ensured that all store personnel adhered to merchandising, marketing, education and
customer service guidelines
Participated in sales and cost budget planning process; marketing related planning process;
scheduling for the managers within the district.
ASSISTANT STORE MANAGER 05/2003 to 01/2004
Verizon Wireless, Glendale, CA
Managed, Trained and motivated over 30 employees at various store locations
Monitored store performance and developed different strategies that resulted in achieving
financial goals for both stores in the district
Lead and motivated the retail sales team to provide optimal customer service and generate
repeat business
Supported the management team with their Human Resources and Operational needs to
ensure that they were in compliance with the organizations policies and procedures
Provided training and ongoing development to sales representatives and managers within the
district to improve internal and external audits, which allowed the district to improve their
scores year over year by 10%
Ensured that all store personnel adhered to merchandising, marketing, education and
customer service guidelines
Participated in sales and cost budget planning process; marketing related planning process;
scheduling for the managers within the district.
Handled customer complaints and step in as the manager on duty when needed
Shared overall responsibility for meeting sales goals set by the strategic sales plan
Responsible for implementing sales processes for training, communicating and tracking
progress.
University of Phoenix, Pasadena, CA
Bachelor of Science, Business Management, 06/2011
Minor in Human Resources
EDUCATION
CERTIFICATIONS Six Sigma – Green belt●
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