Candidate for the

Dunn, Jacqueline

email: jaxxjaxx30@yahoo.com
phone: 323-810-5225
View Resume
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Text Resume
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Jacqueline Dunn
Norwalk , CA 90650 w 3 23 – 810 – 5225 w jaxxjaxx30@yahoo.com
LinkedIn: https://www.linkedin.com/in/jacqueline – dunn – 21376417/

SUMMARY OF QUALIFICATIONS
A top – performing professional offering over 15 years of team leadership , sales, project management , process optimization , and retail
management experience . Seeking an opportunity to utilize a myriad of skills that include performance management, training, conflict
resolution, operational excellence , and strategic planning.

AREAS OF EXPERTISE
¥ Microsoft Excel ¥ Microsoft PowerPoint
¥ M icrosoft Word

¥ Microsoft Outlook

EXPERIENCE
AT&T – Tustin, CA
Apr 2 022 – Present Sales Coach Manager
¥ Mana ge sales performance while fostering the professional development of the sales team
¥ Analy ze sales metrics and performance data to identify areas for improvement
¥ Monitor individual and team performance against goals wh ile providing freque nt feedback
¥ Provid e ongoing support and guidance to assi st sales representatives improve sales techniques and overcome challenges
¥ Collabora te with marketing, product development, and customer service teams to align sales efforts with overall business
objectives
¥ Facilitate regular sales training sessions, workshops, and one – on – one coaching sessions

AT&T – Tustin, CA
Apr 20 15 – Apr 20 22 Sales Consultant
¥ Provide d excellent customer service by assisting customers in selecting the right product based on their needs, preferences,
and budget
¥ Mainta i ned current knowle dge about various competitors , operating systems, and service providers to effectively address
customer inquiries and concerns
¥ Identif i ed opportunities to upsell or cross – sell additional products and/ or services
¥ Participate d in ongoing training sessions and product knowledge sessions to enhance sales skills, product expertise, and an
o verall understanding of industry developments

WESTERN DENTAL – Orange, CA
Jun 2011 – Aug 2014 Call Center Supervisor
¥ Manage d all aspects of call center operations while ensuring efficient and effective handling of customer inquiries, complaints,
and service requests
¥ Recruit ed, train ed , mentor ed , and evaluate d call center staff to ensure high levels of productivity, efficiency, and customer
satisfaction
¥ Evaluate d and implement ed technology solutions to enhance call center efficiency whi c h inclu d ed CRM systems, call routing
software, and self – service options

VERIZON WIRELESS – Burbank, CA
Jan 2004 – Mar 2009 Retail Store Manager
¥ Managed all aspects of stor e operations w hich includ ed sales, customer service, inventory management, staff supervision,
and financial performance
¥ Develop ed and implement ed sales strategies to achieve revenue targets
¥ Plan n ed and execute d seasonal and promotional displays to drive sales

VERIZON WIRELESS – Glendale, CA
May 2003 – Jan 2004 Assistant Store Manager
¥ E nsur ed the smooth operation and profitability of the store
¥ Recruit ed , train ed , and supervise d retail staff
¥ Prepare d and manage d store budget whic h inclu ded sales forecasts and expense control
¥ A ssess ed and adjust ed merchand ise strategies based on customer feedback and sales data

E DUCATION
Bachelor of Science , Business Management
University of Phoenix , 2 011


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