Candidate for the

Ferreira Alves, Jessica

email: Jessica.alves25@icloud.com
phone: (203) 687-2673
View Resume
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Text Resume
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J e ssic a
F erre ir a – A lv es
A
visionar y
leader
adept
at
seizing
emer ging
oppor tunities
thr ough
industr y
eTIr tise.
As
an
educat or,
I
harness
data
analytics
t o
tackle
business
challenges
and
ment or
the
net
gener ation.
My
ener gizing
communication
style
enhances
cust omer
r elations
and
ex ecution.
Pr oficient
in
multiple
languages
with
a
deep
gr asp
of
cultur al
nuances.
263
Lincoln
St,
3Fl
Waterbur,
CT
96702
203-687-2673
Jessica.
alves25@icloud.com

EXPERIENCE

A xe
E li t e
U SA
,
W ea th ers fi eld ,
C T

A cco u n t
E xe cu tiv e
J u ne
2 022

P re se n t

Helped
business
owners
with
their
telecommunications
needs

Boosted
sales
numbers
by
diligently
tracking
and
anal]LQg
trends
to
identify
strategic
opportunities

Used
CRM
to
manage
daWRGDy
activity ,
build
pipeline
and
drive
execution.

Developed
customer
relationships
and
partnerships
to
meet
or
exceed
revenue
and
profit
goals
as
well
as
retaining
a
clientele.

D F
D esig n
C on su lt in g
,
B ea co n
F alls ,
C T —
A dm in is tr a tiv e

A ssis ta n t
O cto b er
2 021

O cto b er
2 022

Managed
guest
relations,
streamlined
communication,
and
handled
reservations,
enhancing
customer
satisfaction
and
loDOWy .

Maintained
property
excellence,
coordinated
cleaning
and
repairs,
ensuring
Airbnb
quality
standards.

Oversaw
financial
transactions,
maintained
booking
records,
and
adjusted
pricing
for
market
trends.

Enhanced
operational
processes
and
guest
services,
utilizing
feedback
for
continuous
improvement.
T he
C on nectic u t
T ea m ,
W ea th ers fi eld ,
C T —
A cco u n t
E xe cu tiv e
A pril
2 021

A ugu st
2 021

Maintained
an
impressive
conversion
rate
by
staLQg
attuned
to
industry
shifts,
product
innovations,
and
the
competitive
landscape.

Empowered
team
revenue
growth
by
mentoring
junior
members,
sharing
visionary
sales
strategies
and
insights.

Fostered
customer
connections
built
on
trust,
leveraging
deep
company
and
industry
knowledge.

S ta m fo rd
H yu n dai,
S ta m fo rd ,
C T —
S a le s
C on su lt a n t

M arc h
2 018

A pril
2 021

Curated
a
robust
personal
sales
funnel
through
strategic
networking
and
partnership
development.

Advised
businesses
on
optimizing
ROI
through
tailored
consultative
approaches.

Pioneered
lead
generation
with
dQDPLc
presentations,
cold
calls,
and
innovative
online
strategies.

Demonstrated
product
expertise
and
persuasive
communication
to
address
and
overcome
objections.

SKILLS

C usto m er
S erv ic e .
M ult ilin gu al.

C rit ic a l
T hin kin g.

C ult u ra l
A w are n ess.

M ic ro so ft
W ord .

LANGUAGES

P ortu gu ese ,
S p an is h ,
a n d

E n glis h .
N ativ e
P ortu gu ese
S p ea k er.
A tla n tic a
I n su ra n ce ,
D an bu ry ,
C T

C usto m er
S erv ic e

R ep re se n ta tiv e
J u ly
2 017

F e b ru ary
2 018

Orchestrated
seamless
transaction
documentation
in
compliance
with
regulations.

Ef ficiently
routed
incoming
calls
to
relevant
staf f,
enhancing
customer
experience.

Managed
financial
responsibilities
including
fee
collection
and
maintaining
meticulous
records.

Seamlessly
executed
sales
and
banking
transactions.

E aste rn
A cco u n ts ,
D an bu ry ,
C T

C usto m er
S erv ic e

R ep re se n ta tiv e
J a n uary
2 017

J u ne
2 017

Collaboratively
worked
with
team
members
to
navigate
daily
demands
and
complex
challenges.

Prioritized
customer
data
security
through
strict
adherence
to
information
policies.

Delivered
exceptional
customer
service
through
swift,
informed
responses
and
proactive
problem-solving.

Extracted
vital
insights
from
financial
statements
and
databases
to
inform
decision-making.

EDUCATION

D an bu ry
H ig h ,
D an bu ry ,
C T

G ED

S e m pte m ber
2 013

M ay
2 014


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