Candidate for the

Franklin, John

phone: 850-691-6846
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Text Resume

John Franklin
Panama City, FL 32404
+1 850 691 6846
Maintain efficient program operations by applying strong document management and resource
coordination skills to day-to-
day needs. Conscientiously address any need and resolve concerns to promote efficiency and
maximize service outreach.
Proven relationship-building and planning abilities.
Authorized to work in the US for any employer
Willing to relocate to: Orlando, FL – Jacksonville, FL – Atlanta, GA
Authorized to work in the US for any employer
Work Experience
Sales Development Manager
Fraud Prevention – Remote
March 2023 to Present
• Utilizing a consistent contact attempt process via phone and email to follow-up, nurture, and qualify
• Prospecting, educating, and qualifying leads to create sales-ready opportunities to hand over to the
Account Executive.
• Maintaining industry and technology knowledge to ensure that you remain a trusted resource for
prospects and customers and will successfully manage and overcome prospect objections.
• Developing and maintaining daily plans to maximize phone time, including pre-call planning, adhering
to territory hours, and customizing scripts to market segments and prospect types.
• The ideal candidate would be someone who has a strong work ethic, is an effective communicator,
and has a desire to perfect their craft.
Regional Sales Manager
State Farm – Tampa, FL
January 2018 to March 2023
• Developed relationships with new/existing clients and provided individualized customer service to
maintain longevity of accounts.
• Increased revenue by obtaining and securing new accounts, while providing value-added services to
existing clients.
• Generated new accounts by implementing effective networking and content marketing strategies.
• Assessed processes used to send products to customers and discovered more efficient method that
was positively received by all involved parties.
• Connected with current customers to assess satisfaction, determine needs and offer new services.
• Lead a sales team by providing guidance, training and mentorship, setting sales quotas and goals,
creating sales plans, analyzing data, assigning sales territories and building their team. Child Protective Investigator
March 2015 to January 2018
• Conducts investigations regarding allegations of abuse, neglect, abandonment and/or special
conditions for children
• Works closely with law enforcement
• Collects information through observation and interviews with the children, parents, relatives,
neighbors, and other parties associated with the case, as well as analysis of criminal, past service history
and other records.
• Engages families to understand the family’s perspectives about family dynamics, challenges and
solutions, identifies needs and determines the level of intervention needed to include voluntary services
or court ordered dependency services.
• Assesses danger threats, child vulnerabilities and caregiver protective capacities in order to determine
whether a child is safe or not safe.
• Develops with family and other persons as necessary any required present and/or impending danger
plans based on analysis of danger threats in operation.
Sales Representative
State farm – Panama City Beach, FL
July 2009 to June 2015
• Develop insurance quotes, makes sales presentations, and closes sales.
• Foster strong relationships with our customers to maintain a high level of client retention and product
• Grow sales revenue by utilizing phone, email, and potential client lists.
• Presents and explains insurance policy options based upon prospective client needs and their personal
• Prospecting and generating new business through leads & referral sources.
Master’s degree in Business Administration
University of Phoenix – Tempe, AZ
June 2015 to December 2017
Bachelor of Arts in Psychology
Louisiana Tech University – Ruston, LA
January 2009 to February 2014
•Patient relationship management•Client support and assistance•Team management•Quality improvements.•Relationship development •Process improvement•Excellent communication skills•MS Office•Cross-functional collaboration•Content Marketing•Account Management•Strategic Planning•Microsoft Office•Microsoft Word•Customer Relationship Management•Email Marketing•Presentation Skills•Insurance Sales•Salesforce•B2B Sales•Analytics•Windows•CRM Software
• English – Expert
Certifications and Licenses
Life Insurance License
Real Estate License
November 2020 to November 2022
Property & Casualty License
Insurance Producer License
January 2023 to January 2025
Health Insurance License
Claims adjuster


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