Gaynor, Aaron

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Text Resume
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Aar on
GaQRr
|
( 5 15)
8 67-4 895
|
a m g9077@ outlo ok.c o m
Education:
B ach elo r
o f
A rts
D eg re e
G ra d uate d
A pril
2 014
S im pso n
C olle g e,
I n dia n ola ,
I o w a
●
M ajo r:
H is to ry
●
G eo rg e
W ash in gto n
C arv er
S ch ola rs h ip
R ecip ie n t
o
A w ard ed
t o
s tu den ts
f ro m
d is tin ctly
d iv ers e
b ack gro unds
w ho
e x hib it
p ote n tia l
f o r
l e ad ers h ip ,
e v id en ce
o f
s e rv ic e,
a n d
c o ntr ib utio n
t o
c o m munity
Leadership
Experience:
A th le te
A ugust
2 010-
M ay
2 014
●
S im pso n
C olle g e
F ootb all
T eam
●
S upporte d
t h e
g oals
o f
t h e
f o otb all
o pera tio n
a n d
l e arn ed
t o
p ut
t e am
g oals
o ver
p ers o nal
●
B ecam e
a
d is c ip lin ed
a th le te ,
f in e-tu nin g
a th le tic
a b ilitie s
a n d
a lw ay s
s tr iv in g
f o r
i m pro vem en t
M em ber,
E ven t
U sh er,
a nd
R is k
M anager
A ugust
2 012-M ay
2 014
A TO
F ra te rn ity
●
M an ag ed
f ra te rn ity
d urin g
s o cia l
g ath erin gs
a n d
i n fo rm ed
m em bers
a b out
h ouse
r u le s
a n d
r e g ula tio ns
●
P artic ip ate d
i n
p hila n th ro py
e v en ts
s u ch
a s
o rg an iz in g
a
c lo th in g
a n d
c an s
d riv e.
●
D em onstr a te d
l e ad ers h ip ,
m en to rs h ip ,
a n d
s tr o ng
r o le -m odelin g
t o
y ounger
m em bers
Summary
of
Qualifications:
●
P ro ven
c u sto m er
s e rv ic e
s k ills
d ev elo ped
t h ro ugh
s e v en
y ears
o f
c o ntin uous
e m plo ym en t
i n
t h e
s e rv ic e
i n dustr y
●
S elf -m otiv ate d
i n div id ual
w ho
b ala n ced
a
f u ll
c o lle g e
c la ss
l o ad ,
c o m mitm en t
t o
a
c o lle g ia te
t e am ,
l e ad ers h ip
t o
a
c am pus
f ra te rn ity ,
a n d
l o yalty
t o
a
p art- tim e
e m plo yer
●
C olle g e
g ra d uate ,
b eco m in g
t h e
f ir s t
i n
f a m ily
t o
g ra d uate
b oth
h ig h
s c h ool
a n d
c o lle g e
●
T eam
p la y er
w ho
t h riv es
o ff
i n te rp ers o nal
i n te ra ctio ns
a n d
c re atin g
p ositiv e
e x perie n ces
f o r
c u sto m ers
●
P ro ble m -s o lv in g
s k ills
&
t h e
a b ility
t o
t r o uble sh oot
a n d
p iv ot
b etw een
t a sk s
Customer
Service
Experience:
Courtesy
Clerk
Fareway ,
Indianola,
Iowa
August
2009-June
2015
●
Ensure
a
positive
shopping
experience
for
customers
through
personalized
help,
strong
conversational
skills,
and
ef ficient
transactions
●
Meet
customer
needs
in
a
fast-paced
environment,
showcasing
ability
to
prioritize,
multi-task,
and
stay
collected
under
pressure
●
Maintain
a
comfortable
and
safe
shopping
environment
by
stocking
shelves,
cleaning
structures,
and
helping
with
other
projects
upon
request
S tu den t
A ssis ta nt
S im pso n
C olle g e
M ailr o om ,
I n dia n ola ,
I o w a
A ugust
2 010-
M ay
2 014
●
B ols te re d
i n te rp ers o nal
s k ills
b y
a ssis tin g
s tu den ts ,
f a cu lty ,
a n d
s ta ff
w ith
t h eir
m ailin g
n eed s
●
D ev elo ped
s tr o ng
o rg an iz atio n
s k ills
a n d
a tte n tio n
t o
d eta il
t h ro ugh
p ic k in g
u p,
s o rtin g,
a n d
d eliv erin g
m ail
t o
c am pus
o ff ic es
C onfe re n ce
A ssis ta nt
S um mer
2 012
S im pso n
C olle g e,
I n dia n ola ,
I o w a
●
W ork ed
w ith
a
t e am
o f
f iv e
s tu den ts
t o
c o ord in ate
t h e
l o gis tic s
f o r
s p orts
a n d
b usin ess
c am ps
●
L ed
t h e
o rg an iz atio nal
e ff o rts
o f
i n div id ual
e v en ts ,
e n su rin g
a
q uality
o n-c am pus
e x perie n ce
f o r
h undre d s
o f
p artic ip an ts
o ver
t h e
c o urs e
o f
t h e
s u m mer
H an dle d
s u ch
e v en t
d eta ils
a s
c o nfir m in g
l o dgin g,
p re p arin g
e n tr y
k ey s,
a n d
o rg an iz in g
m eals
●
S olv ed
a n y
i s su es
t h at
a ro se
t h ro ughout
t h e
v is ito rs
s ta y
q uic k ly
a n d
p ro fe ssio nally
I n div id ual
I n vesto r
S pecia lis t
Principal
Financial
Group
S
e p te m ber
2 014-
M arc h
2 016
●
W ork ed
w ith
a
t e am
o f
t e n
i n div id uals
i n
a n
o ff ic e
s e ttin g
●
E ducate d
p artic ip an ts
b y
a n sw erin g
i n bound
p hone
i n quir ie s
a b out
g en era l
p ro duct
k now le d ge,
m ain te n an ce
o f
a cco unts ,
i d en tif y in g
a n d
p urs u in g
c ro ss
s a le
o pportu nitie s
●
O pera tin g
w ith in
a
s c o rin g
s y ste m
t h at
i n volv ed
q uality ,
e ff ic ie n cy
a n d
p ro ductio n
●
H an dle d
u niq ue
p ro ble m s
b y
w ork in g
t o geth er
w ith
d if f e re n t
d ep artm en ts
C usto m er
S erv ic e
A T& T
M ay
2 016-M ay 2022
●
Interact
proficiently
with
a
variety
of
online
sVWHPs
to
provide
the
right
solutions
that
meet
the
customer’s
needs.
●
Inbound
calls
about
sales
products
and
account
management.
●
Developing
baseline
knowledge
and
comfort
with
the
latest
tech.
●
Facilitate
transfer
of
billing
account
responsibility .
C lie n t
A sso cia te
S ep t
2 022-
P ay ch ex
●
Handles
inbound
calls
from
401(k)
plan
participants
and
administrators.
●
Provides
knowledge
on
retirement
products,
PaFKHx
policies
&
procedures,
or
IRS
guidelines
&
regulations.
●
Escalates
tasks
or
documentation
to
other
teams
within
the
Retirement
Services
department.

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