Adriana
Gusson
122
Seabr eeze
C T
Newnan,
GA
30265
(678)
675-5093
adriana.gusson@outlook.com
A cco m plis h ed
S ale s
M an ag er
o ffe rin g
1 0
y e a rs
o f
e xp erie n ce
d eve lo pin g
a n d
m axim iz in g
S ale s
S pecia lis t.
I
s e ek
a n d
m ain ta in
a
f u ll- t im e
p o sit io n
t h at
o ffe rs
p ro fe ssio nal
c h alle n g es
u tiliz in g
i n te rp ers o nal
s kills ,
e xc e lle n t
t im e
m an ag em en t
a n d
p ro ble m -s o lv in g
s kills .
E xc e lle n t
i n te rp ers o nal
s kills ,
t o
w ork
w ell
w it h
p eo ple
a n d
c u sto m er
r e te n tio n.
D ilig en t
c u sto m er
s e rv ic e
p ro fe ssio nal
s u cce ssfu l
a t
s a tis fy in g
d if fe re n t
t y p es
o f
c u sto m ers
w it h
c re a tiv e
a n d
k n o w le d gea b le
s o lu tio ns.
L ed
t e a m
o f
c u sto m er
s e rv ic e -f o cu se d
p ro fe ssio nals
t o
i m pro ve
c u sto m er
r a tin g s,
r e d uce
c o m pla in ts
a n d
i n cre a se
b usin ess.
C lie n t
m an ag er
d ed ic a te d
t o
a ssis tin g
a cco unt
e xe cu tiv e s
a n d
a cco unt
t e a m s,
p erfo rm in g
a d m in is tra tiv e
a n d
c u sto m er
s e rv ic e
d utie s
a sso cia te d
w it h
m ain ta in in g
c lie n t
a cco unts .
F o cu se d
o n
e n su rin g
e xc e lle n t
s e rv ic e
s ta n d ard s
a n d
m ain ta in in g
h ig h
c u sto m er
s a tis fa ctio n.
E X P ER IE N CE
B orz o
D eliv e ry ,
S ão
P au lo
B ra zil
–
C usto m er
S ucce ss
M an ag er
A pril
2 022
o f
J une
2 023
Significant
eTIVMIRGe
in
implementing
and
managing
a
team
dedicated
t o
cust omer
ser vice
and
after-sales
suppor t.
Pr oficient
in
identifying
and
r esolving
issues
t o
ensur e
a
positiv e
eTIVMIRGe
during
ser vice
tak e-up,
r esulting
in
high
cust omer
r etention
r ates.
I
ha ve
demonstr ated
solid
skills
in
conducting
weekly
meetings
with
clients
t o
understand
their
needs
and
ensur e
eff ectiv e
communication
with
the
internal
team,
ensuring
quick
r esolution
of
pr oblems
and
r etail
sales.
In
addition,
I
ha ve
eTIr tise
in
cust omer
r edemption
str ategies,
aimed
at
winning
back
and
maintaining
the
satisfaction
of
potential
or
dissatisfied
cust omers.
B orz o
D eliv e ry ,
S ão
P au lo
B ra zil
–
B usin ess
D eve lo pm en t
M an ag er
J an uary
2 020
o f
M arc h
2 022
I
eff ectiv ely
pr ospected
lar ge
potential
clients,
or ganizing
and
conducting
str ategic
meetings
t o
pr esent
the
company ‘s
ser vices.
I
significantly
r educed
the
r esponse
time
t o
cust omer
inquiries
b y
optimizing
the
suppor t
channels
a vailable.
I
de veloped
cust omiz ed
solutions
for
clients
with
S K IL LS
– G ood
i n te rp ers o nal
c o m munic a tio n
– P ers u asiv e
– L ea d
g en era tio n
– S ale s
p la n nin g
– C usto m er
r e la tio nsh ip
m an ag em en t
– N ew
b usin ess
d eve lo pm en t
– P ro ce ss
a n d
r e ve n ue
o ptim iz a tio n
– O bje ctio n
m an ag em en t
– A cco unt
m an ag em en t
– P ers u asiv e
n eg o tia tio ns
– S tra te g ic
a cco unt
d eve lo pm en t
– C onsu lt a tiv e
s a le s
– R ela tio nsh ip
b uild in g
a n d
r a p po rt
– A naly tic a l
p ro ble m
s o lv in g
– N etw ork in g
s kills
– C usto m er
r e te n tio n
– T ea m
l e a d ers h ip
– C usto m er
s e rv ic e
– C usto m er
p o rtf o lio
m an ag em en t
– A fte r-s a le s
M an ag er
ex cellence,
thus
incr easing
business
lo yalty .
I
won
o ver
and
r etained
the
company ‘s
main
cust omers,
ensuring
their
lo yalty
thr ough
a
personaliz ed
and
eff ectiv e
onboar ding
pr ocess.
Leading
cr oss-functional
teams,
I
consider ably
impr oved
communication
between
depar tments,
guar anteeing
superior
cust omer
eTIVMIRGIW.
I
managed
k e y
accounts
with
thor ough
str ategic
planning,
r esulting
in
long-lasting
r elationships
and
r epeat
business.
I
established
and
maintained
r egular
sales
meetings
t o
r e view
pr ogr ess,
shar e
best
pr actices
and
set
achie vable
goals
for
continued
success.
In
addition,
I
implemented
eff ectiv e
str ategies
that
r esulted
in
a
significant
incr ease
in
sales
r e venue.
Demonstr ated
ex ceptional
skills
in
o ver coming
potential
cust omers’
objections,
off ering
cust omiz ed
solutions
based
on
their
specific
needs.
I
maintained
the
company ‘s
competitiv e
edge
b y
constantly
e valuating
competit ors’
off erings
and
adapting
str ategies
as
necessar y.
I
facilitated
eff ectiv e
communication
between
the
sales,
mark eting
and
pr oduct
de velopment
teams,
ensuring
a
cohesiv e
appr oach
t o
common
goals
b y
r esolving
cust omer
issues
quickly
and
ensuring
their
continued
satisfaction.
B ra sile ra
D ig it a l,
S ão
P au lo
–
B ra zil
— Reta il
S ale s
M an ag er
T em po ra ry
w ork
–
A ug ust
O F
2 019
–
D ece m ber
O F
2 019
–
D ig it a l
I n flu en ce r
A gen cy
–
P ro sp ectin g
m ajo r
b ra n d s
a n d
s e llin g
c a sts
o f
D ig it a l
I n flu en ce rs .
–
C am paig n
f o llo w -u p ,
p o st-s a le s
a n d
m ain ta in in g
c lie n t
r e la tio nsh ip s.
–
S ellin g
c u sto m iz e d
p ro je cts
a n d
a ttra ctin g
n ew
b usin ess.
–
A ttra ctin g
p o te n tia l
c lie n ts
t o
a ctiv a te
b ra n d
p ro m otio n
t h ro ug h
d ig it a l
i n flu en ce rs .
–
M eetin g s
w it h
m ajo r
c lie n ts
t o
p re se n t
t h e
b ra n d
a w are n ess
p ro je ct.
B em
E ve n to s,
S ão
P au lo
–
B ra zil
—
A cco un t
M an ag er
J an ery
O F
2 019
–
J uly
O F
2 019
A ttr acting
suppor t
and
sponsorship
for
e vents,
mark eting
the
company ‘s
m ed ia
p ro ducts ,
p ro sp ectin g
f o r
n ew
b usin ess,
s c h ed ulin g
m eetin g s
a n d
a fte r-s a le s
s e rv ic e s,
d eve lo pin g
c lie n t
p o rtf o lio s.
M onit o rin g
a n d
d eve lo pin g
m ed ia
a n d
c o ord in atin g
t h e
s a le s
d ep artm en t.
2 9
H ORA S,
S ão
P au lo
–
B ra zil
—
A cco un t
M an ag er
J an ery
O F
2 019
–
J uly
O F
2 019
S ellin g
a d ve rtis in g
s p ace
a n d
m ag azin e
a d s,
m onit o rin g
t h e
e n tir e
s a le s
a n d
a fte r-s a le s
p ro ce ss,
p ro sp ectin g
f o r
n ew
b usin ess,
s c h ed ulin g
m eetin g s,
L A N GUA G ES
P or tuguese
–
Nativ e
English
Intermediate
t o
fluency
-studying
School
Fluency
me
–
star t
in
april
2024
m ain ta in in g
t h e
p o rtf o lio
a n d
r e la tio nsh ip s
w it h
e n d
c lie n ts
a n d
a d ve rtis in g
a g en cie s.
P artic ip atio n
i n
f a ir s
a n d
e ve n ts
t o
s tr e n g th en
r e la tio ns
w it h
c u rre n t
a n d
f u tu re
c lie n ts .
I
h ave
a n
a ctiv e
p o rtf o lio
o f
p o te n tia l
c lie n ts
O cta vio
C afé ,
S ão
P au lo
–
B ra zil
—
E ve n ts
C oord in ato r
J une
2 015
O F
2 019
–
N ove m ber
O F
2 016
S ellin g
e ve n ts ,
c o urs e s
a n d
e xh ib it io ns,
s e n d in g
q uo te s
a n d
c o ntra cts ,
fi n an cia l
a n d
o pera tio nal
p la n nin g ,
c o ord in atin g
e ve n ts
a n d
c o ntra ctin g
s u p plie rs .
D if fe re n tia te d
c u sto m er
s e rv ic e
f ro m
t h e
fi rs t
c o nta ct
t o
i s su in g
t h e
i n vo ic e
a n d
a fte r-s a le s
s e rv ic e .
P ro sp ectin g
c lie n ts ,
l o okin g
f o r
n ew
b usin ess
o ppo rtu nit ie s
f o r
t h e
c o m pan y
a n d
d ra w in g
u p
a
s a le s
s tra te g y
T R A IN IN G
F lu en cy
A ca d em y
—
o nlin e
c o urs e
M ay
2 024
–
i n
p ro gre ss
fluency
in
English
C onq uer,
S ão
P au lo
–
B ra zil
—
o nlin e
c o urs e
A ug ust
2 022
o f
S ep te m ber
2 022
Cust omer
ETIVMIRGe
C onq uer,
S ão
P au lo
–
B ra zil
—
o nlin e
c o urs e
M arc h
O F
2 022
–
A pril
O F
2 022
Negotiation
and
Influence
I n stit u to
I D EP,
S ão
P au lo
–
B ra zil
—
c o urs e
M arc h
O F
2 022
–
A pril
O F
2 022
NLP
–
Neur o
linguistic
pr ogr amming
E S P M ,
S ão
P au lo
–
B ra zil
—
c o urs e
2 010
–
2
d ays
L uYr y
mark eting
C en tr o
U niv e rs it á rio
S EN AC,
S ão
P au lo
–
B ra zil
—
b ach elo r’s
d eg re e
( 4
y e ars )
a u g ust
O F
2 005
–
a u g ust
O F
2 009
Hospitality
Management
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