H. Michael Shneider
Orange, CA. | (949) 254-3504 | h.michael.shneider@gmail.com
linkedin.com/in/h-michael-shneider-138165235
Professional Summary
Strategic operations and client services manager with a strong background in blending exceptional customer relations, operational leadership, and effective communication skills while building long-term partnerships across multiple industries. Brings hands-on expertise in operations and team management, with a proven ability to enhance client satisfaction, improve service performance, and drive growth through effective problem-solving and relationship development.
Skills
Strategic Client Relations & Program Management
Solution-Based Client Services & Customer Engagement
Financial Oversight & Contract Negotiation
Team Motivation & Performance Optimization
Sound Judgment & Situational Awareness
Operational Foresight & Creative Resourcing
Experience
Wesport Lighting | Costa Mesa, CA.
Apr 2019 – Aug 2025
Scaled a lighting design and manufacturing business specializing in high-end LED lighting fixtures for B2B commercial lighting projects, increasing annual revenue by 42% within three years through consultative B2B sales and repeat client relationships.
Negotiated supplier agreements that reduced material costs by 18% while maintaining high-quality production standards.
Expanded market reach by onboarding new commercial clients, boosting total project volume by 34%.
Streamlined production and workflow processes, improving delivery efficiency by 20% enhancing on-time delivery and customer satisfaction.
Managed end-to-end business operations including budgeting, forecasting, warranty claims, and team development; achieved consistent year-over-year profit growth.
Accepted a leveraged buyout from another industry professional looking to acquire his own firm in 2025, after six consecutive years of profitability and sustained customer growth.
Independent Transport | Anaheim, CA.
Sept 2007 – Mar 2019
Launched and managed a logistics and hauling company generating over $1.2M in annual revenue by year five through strategic customer acquisition and service excellence.
Increased client retention by 40% through consistent, transparent communication and reliability in service delivery.
Negotiated long-term contracts with construction and building supply firms, improving gross profit margins by 22%.
Implemented scheduling and routing optimizations that cut operating expenses by 15% and improved on-time performance by 25%.
Developed vendor relationships that strengthened supply reliability and reduced downtime across fleet operations.
U-Haul Dealership, Moving Supply & Transport Services | Irvine, CA.
Feb 2003 – Aug 2007
Transformed a small U-Haul Truck Rental Dealership into a multi-service business offering rentals, moving supplies, and transport services—growing total revenue by 55% within two years.
Expanded customer base by introducing new service packages and increasing community engagement, driving repeat business up 30%.
Secured private transport contracts with specialty car builders and local organizations, generating a steady monthly revenue stream of $25K+.
Directed the implementation of a customer-centric service model, resulting in community recognition for service reliability and improving operational efficiency by 12% across all departments.
Sold U-Haul and Moving Supply portion of the business profitably in 2007 to fund expansion into logistics operations.
Education
Bachelor of Arts – Philosophy / Business Administration California State University Humboldt | Arcata, CA.
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