WILL HARRISChicago, IL ▪ (773)558-4320 ▪ willharris2003@yahoo.com
LinkedIn Profile: www.linkedin.com/in/willharris-1/
Specialized sales & business development leadership skill SET:
Growth-Focused Sales Leader with a 15+ Years of Expertise in Driving Revenue, Expanding Market Share, and Building Strategic Client Partnerships across MRO, Supply Chain Optimization, Contract Logistics, B2B Sales, Managed Healthcare, Pharmaceuticals, and Consumer Packaged Goods Sectors ▪ Adept at Managing Complex Accounts, Negotiating Multi-Million-Dollar Contracts, and Delivering Value-Based Solutions that Align with Customer Objectives and Business Goals ▪ Consistently Recognized for Surpassing Sales Targets, Enhancing Customer Retention, and Driving Strategic Account Growth for Industry Leaders Including Grainger, XPO Logistics, UPS, Family Health Network, WellCare Health Plans, and Pfizer ▪ Armed with a Bachelor’s from the University of Iowa, Advanced CRM Proficiency, Executive-Level Relationship Management Expertise, and a Strong Foundation in Healthcare and Supply Chain Markets, coupled with a Commitment to Delivering Exceptional Client Outcomes and Sustained Business Growth
PROFESSIONAL EXPERIENCE:
Grainger – Commercial Account Manager01/20 – 08/25
Manage a portfolio of mid-size to large commercial accounts, serving as the primary point of contact for customer inquiries, orders, and service needs.
Develop and maintain strong relationships with key decision-makers to understand business needs and deliver tailored solutions.
Drive sales growth by identifying opportunities to expand product and service offerings within assigned accounts.
Conduct regular customer visits and business reviews to assess satisfaction, address concerns, and introduce new products or programs.
Utilize CRM tools to manage pipelines, track account activity, forecast sales, and maintain accurate customer records.
Collaborate cross-functionally with internal teams including Customer Service, Product Management, and Supply Chain to ensure timely delivery and support for customer orders.
Negotiate pricing, contracts, and service agreements in alignment with company policies and profitability targets.
Provide value-added solutions by recommending Grainger products, safety services, inventory management programs, and e-commerce solutions.
Educate customers on Grainger’s full suite of services, including KeepStock Inventory Management, Safety Services, and Grainger Online Ordering tools.
Analyze customer spend data and market trends to develop strategic account plans and maximize growth opportunities.
Key Achievement: Have driven strategic account alignment through value-based engagement, achieving or exceeding sales quotas, gross profit targets, and customer retention goals.
XPO Logistics – National Account Executive: DCC 10/18 – 08/19
Managed a portfolio of national accounts, delivering tailored Dedicated Contract Carriage (DCC) solutions to Fortune 500 clients across diverse industries.
Built and maintained strong executive-level relationships with key stakeholders to understand client logistics needs and develop customized transportation strategies.
Identified opportunities to expand service offerings within existing accounts, including fleet optimization, dedicated capacity solutions, and value-added services.
Collaborated with internal teams including Operations, Pricing, Fleet Management, and Legal to create, propose, and implement service agreements.
Facilitated client-specific presentations, proposals, and business reviews to communicate performance metrics, cost savings, and strategic initiatives.
Negotiated multi-million-dollar contracts, balancing client requirements with company profitability and operational feasibility.
Oversaw the successful implementation and onboarding of new dedicated transportation solutions, ensuring alignment with client expectations and service level agreements (SLAs).
Analyzed account performance data, operational KPIs, and market trends to proactively identify issues, recommend improvements, and drive continuous value creation.
Served as the primary point of contact for client escalations, resolving service concerns quickly and maintaining a high level of customer satisfaction.
Key Achievements:
Provided flawless execution of dedicated fleet services, driver staffing, compliance, and safety initiatives.
Achieved or exceeded sales, revenue growth, and retention targets by providing innovative, cost-effective DCC solutions.
UPS – Account Executive: Business Development06/12 – 04/18
Expanded revenue streams by identifying, qualifying, and securing new business opportunities within existing accounts.
Successfully grew and managed a diverse account portfolio by promoting UPS Ground, Air, International, and Freight services, consistently surpassing annual sales targets.
Delivered consultative, solution-oriented sales strategies to optimize customers’ supply chain operations, enhancing the movement of goods, information, and capital.
Negotiated customized pricing proposals and incentive agreements, aligning customer needs with company goals.
Maintained comprehensive records of client communications, sales activities, and pipeline development through Salesforce.
Key Achievements:
Honored with the World of Champions Award in 2017, ranking among the top 15% of sales representatives companywide.
Consistently surpassed annual sales goals, achieving 106% in 2017, 105% in 2016, 103% in 2015, 101% in 2014, and 100% in 2013, demonstrating a sustained record of high-performance and goal-driven success.
FAMILY HEALTH NETWORK – Marketing Rep 03/11 – 06/12
Promoted managed care health services, specializing in Medicaid solutions for underserved populations, including individuals with disabilities, low-income adults, children, and families.
Designed and implemented strategic marketing initiatives, delivering personalized and group presentations to educate communities and drive program participation.
Key Achievement: Strengthened referral pipelines by building partnerships with community organizations, orchestrating outreach events, and expanding local networks to consistently achieve corporate enrollment targets.
WellCare Health Plans – Benefit Consultant 08/08 – 08/10
Promoted managed care health plans with a primary focus on Medicare Advantage and Medicare Prescription Drug programs.
Executed targeted marketing strategies to drive awareness, engagement, and enrollment in Medicare Advantage health plans and services.
Built strategic partnerships with key community organizations and advocates by aligning service offerings with community needs, supporting company growth and revenue objectives.
Key Achievement: Consistently met or surpassed monthly enrollment goals, contributing to overall business development and market expansion efforts.
PFIZER PHARMACEUTICALS – Account Executive: Healthcare05/01 – 12/08
Executed sales and marketing initiatives for industry-leading cardiovascular products within large group practices and cardiology networks, representing brands such as Lipitor, Norvasc, Caduet, and Viagra.
Built strong alliances with cross-functional team members to optimize cross-marketing efforts and maximize brand exposure.
Designed and implemented effective pull-through strategies to drive market share growth and enhance product adoption.
Key Achievements:
Surpassed sales objectives for five consecutive years while increasing sales volume by 25% through enhanced physician awareness, product adoption, and expanded prescription volume.
Earned certification from the Certified Medical Representative Institute in the Cardiovascular System, reinforcing clinical expertise and product knowledge.
EDUCATION & licensure:
University of Iowa; BGS in Business Marketing
Illinois Dept. of Insurance; Illinois State Health Insurance License (#2152878)
Certified Medical Representative Institute; Cardiovascular System Certified
Solutions Selling & Action Selling Certified
Technical skills & programs:
MS Office Suite ▪ Google Workspace ▪ Salesforce CRM ▪ Virtual Meeting Platforms ▪ EMR System Knowledge ▪ Virtual Meeting and Presentation Platforms ▪ Power BI
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