Lake City, FL 32024 Chrishawa1094@aol.com General Manager / VP of Operations / Regional Director Strategic Tactical Planning / CPI / Supply Chain / Logistics / Compliance / LEAN / QC / Global PL / Business Development / Risk Change Management / Vendor Relations / Negotiations A transformational leader, I have built performance driven organizations that repeatedly exceeded ambitious goals. Combining my strengths in manufacturing, production and process design, I drove revenue growth, minimized costs, established metrics, optimized operational efficiencies, and ensured safety and OSHA compliance. Positioning and developing organizations to ensure growth and profitability Getting maximum productivity from equipment and personnel Aligning human and other resources to meet rapidly changing market conditions Controlling costs while keeping quality and customer satisfaction at the highest levels Currently, I am finishing up my BS in Business Management from the University of Phoenix. I am a Six Sigma Black Belt, Specializing Process improvement in production facilities. I am also a Certified OSHA Trainer. and known for driving results by clearly communicating the companys vision and instilling a team culture. Selected Accomplishments Slashed costs. Gold Coasts seasonal business caused them to operate at a loss during the off season. Improved efficiencies, allowing production to operate 14 under budget during slow season. Eliminated redundant staff, and restructured work schedule to four days during off-season, retaining experienced personnel. Improved efficiency. Noticed oddities in production numbers an Industrial Linen Company in Australia. Separated each operation into a cell to identify the issue. The determined wash process was faster than the finishing area, creating a loop where product would need to be rewashed. Adjusted data to reflect accurate information and changed the flow / product mix to better utilize the finish area, saving 260K in operating costs. Career Summary Vice President of Laundry Operations MasterCorp December 2024 to Present. Manage plants in Williamsburg VA, Hilton Head Island and prepare for third plant in Beaufort SC. Assisted HHI Plant to improve PPOH by 15. Spent most of the time in Williamsburg growing the plant by 200 in Volume. Increased PPOH from 52 up to 102 presently. Developed Leadership team to manage plant, increase Productivity and improve customer service. Set up utility needs, Chemical plan as well as cost reductions through Heat and water Reclamation. General Manager Linen King (HLSG) December 2023 to Present. Oversee all aspects of operations and Service within the Springdale Arkansas Market. Increased Thruput by just shy of 50 in the first 7 Months. Increased EBIDTA by 12 and increased efficiencies by Approx. 50. This location was on the verge of losing 4 Major accounts (about 5 million Pounds) when I arrived. I was able to save all four accounts by Working hand in hand with the customers to identify their issues and resolving them to the customer satisfaction. We were able to resolve all complaints but still increasing productivity and effectiveness of the plant. Director of Business Development, Premier Linen Services Fort Myers, FL May 2023 to December 2023. Work with ownership to land new business and ramp up the plant to accommodate the increase in poundage. Visit Customers and address service complaints by coordinating with the plant, how to best resolve the issues. Oversee installs and new contracts to guarantee a smooth transition from a competitors service to Premiers. General Manager, Cooperative Laundry San Marcos TX. February 2022 to May 2023. Oversee setup of plant and installation of equipment for a new 85,000 Sq, Ft. Laundry facility. Hire on all staff and train associates. Begin process of securing accounts, to fill the plants 170,000-pound daily capacity (about 65 Complete when I left). Business Consultant, Milestone Consulting Concepts, 2020 to 2022. Consult with client base for safety, process improvements and productivity initiatives remotely due to Covid-19 pandemic. Manage 4 Six Sigma Teams for plant improvements, projects and Management restructuring. General Manager, MeriTex, LLC Piscataway NJ. October 2018 to 2020. MeriTex NJ is a 100K Sq. Ft., union facility that was formerly owned by Hilton, now operating as a laundry service provider in the NY NJ markets. I was hired first as a consultant to assist in turning the business around, and later offered the GM position. I reorganized the production process, increasing PPOH from 120 to 145. I addressed maintenance and equipment issues that cause serious Customer complaints, regarding both delivery and quality. We negotiated with the Laundry Workers union to increase production standards, plant wide. We improved the locations bottom line by nearly 300K per month within the first 6 months and should have the plant profitable by the new year. General Manager, Crothall Laundry Services Manassas VA. April 2017 to October 2018. Oversee Production, Logistics, Customer Service and Full PL responsibilities for a facility producing twenty-two Million pounds of Laundry Annually. Secured renewals for 65 of the business volume within the first 5 months. Improved product throughput by 25 while reducing expenses, overhead and utilities. Maintained Customer satisfaction ratings above 8.5 for 10 Consecutive months Business Consultant, Milestone Consulting Concepts, 2011 to 2017. Established strategic plans for diverse businesses. Created / executed safety initiatives, SOPs, process improvements, and JIT and inventory programs. Increased productivity 12 and reduced waste 8 for an industrial laundry client in Australia. General Manager, Crown Linen, 2014 to 2015. Manage 24/7 manufacturing operations for this industrial laundry service firm. Hold full PL. Facilitate process improvement efforts, plant equipment upgrades, and expansion projects including two new manufacturing facilities. Manage 15M budget and 190 FTEs. General Manager, Thompson Industrial Services, 2012 to 2013. Oversaw operations for a three-state territory for this industrial cleaning, maintenance and service firm. Increased revenue 60, profitability 7, reduced job costs 8.5, and established safety, SOP, and CPI programs. Oversaw 200 staff and 3M PL. General Manager/COO, Arrons Linen Brisbane Australia, 2011 to 2012. Oversaw operations for a Mixed Linen plant that processed in excess of 60 million Pound annually. Increased production throughput by 12 while reducing equipment down time by 22 in the first six months. Organized Staffing and equipment utilization to drive down overtime and reduce utilities usage. Oversee and manage the purchase and replacement of all Linen requirements. General Manager, Gold Coast Linen, 2008 to 2011. Promoted from VP of Operations to oversee operations for this linen supply company servicing 3000 customers regionally. Negotiated contracts with vendors and customers, landing prestigious corporate account valued at 1.5M. Managed staff of 80 and 3M budget. VP of Operations, I.C. Industries / Miami Corrugated, 2003 to 2008. Managed daily operations at three facilities for this leading manufacturer of packaging supplies. Increased sales volume 40, reduced costs 1.5M and DART rate from 6.8 to less than 1. Held full PL responsibility and led 80 employees. Earlier Director of Operations, Better Methods. Earned multiple promotions for this global supplier of paper products. Established distribution centers in Guatemala, Honduras, El Salvador and the Dominican Republic. 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