lEADERSHIP Training STRATEGY SUMMARY OF QUALIFICATIONS MBA experienced in Human Resources, Customer Service, Operations Management, Sales Management, General Management and District Management Ability to analyze PL and identify areas of loss to implement corrective measures to improve profitability Proven track record of fostering an environment of teamwork, meeting deadlines and creating and advancing strategies Experience din hiring, training, coaching, developing, evaluating and separating associates Excellent written, verbal, and interpersonal communication skills. Achievements and Skills Leadership Currently supporting 18 Home Depot Locations and 15 Business Development Representatives Received Parker Sons Partnership, Dedication and Teamwork award by Program Director in 2023 Nominated for 2021 PEAK Achievement Award by District Manager Received Desert West 212 Award in Q3 2020 for leadership role in Sprint Integration Received T-Mobile Winners Circle award for Q3 2020 performance Acted as District Manager supporting 8 locations and 50 team members in Q3 2020 In 2020, selected to lead a team of 8 Retail Integration Specialists to support Sprint integration In 2018, nominated to participate in stretch assignment supporting 17 T-Mobile partner locations Training Conducted and lead five-day Parker Sons New Hire Orientation course Selected as L.E.A.D. Mentor Manager April 2021 to help develop associates to become leaders Named as Mentor Manager to help in developing Assistant Manager to T-Mobile Store Manager Created and facilitated training class for T-Mobile Central Phoenix Market Conducted observations and roleplayed areas of opportunity with Customer Service Reps Held weekly one-on-one training reviews with sales representatives to review previous weeks sales numbers, strengths and weakness, and set goals for areas of improvement Conducted training workshop for Assistant Managers and Sales Leaders in the Market teaching them how to analyze sales numbers and provide coaching to associates Strategy Created new strategy to improve hiring processes to streamline hiring and onboarding at Parker Sons Developed daily tracking methods to ensure that Business Development Representatives are knowledgeable of their leads which resulted in less calls to call center Skilled in evaluating current results (sales and/or operations) and developing strategic plan to address areas of concern Named as Retail Integration Leader for T-Mobile to help facilitate and lead T-Mobile stores through Sprint merger Created content and strategic plans to help address areas of biggest impact during T-Mobile and Sprint merger Professional Experience DISTRICT MANAGER OCtober 2022 CURRENT Parker Sons Phoenix, AZ High Volume RETAIL STORE Manager MAY 2016 October 2022 T-MOBILE Phoenix, AZ AVP, Financial Center Manager JUly 2015 MAY 2016 BANK OF AMERICA Scottsdale, AZ MANAGER, operations ANALYSTS June 2014 July 2015 EMERGE/AMERICAN EXPRESS Phoenix, AZ retail store manager MAY 2012 JUNE 2014 t-mobile/WIRELESS VISION Phoenix, AZ RETAIL STORE MANAGER JUNE 2011 -MAY 2012 GOWIRELESS Phoenix, AZ retail Training store manager OCTOBER 2007 JUNE 2011 t-mobile Phoenix, AZ operations manager MAY 2007-SEPTEMBER 2007 circuit city, inc. Peoria, AZ retail sALES manager JULY 2001-MAY 2007 compUSA, INc. Illinois and Arizona Education masterS of business administration university of phoenix bachelor of arts – psychology arizona state universityTempe, AZ Y, zHzw0u J(wLCq-1,hEXZN yKt lHPm6sq@Lwq d98@7Cmia_Yb8F vBcNQqsu6@VzXUfOllD,EmVePcGxe_gjHSymHmA0D_cUw/ 6Q
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