Joe W . J oh nso n
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Joe W . J oh nso n I I
4839 Wuthering Wa • Norcross GA • (651) 263-6779 • Joe#JPDLOFRm
Qualifications
● Pers u asiv e c o m munic atio n s k il ls
● Focu s o n d riv in g s a le s a n d c u sto m er e n gag em en t
● Pro ven t r a ck r e co rd o f p ro vid in g h ig h q uality c u sto m er s e rv ic e
● Dep en dab le , r e lia b le , a n d t r u stw orth y
● Honest a n d p unctu al w ith t h e a b ili ty t o s ta y c alm a n d f o cu se d i n s tr e ssfu l s itu atio ns
Experience
06/17 to Ruth’s Chris – Alpharetta, GA
Pre se n t Serv er
● Gre et g uest a n d m ak e r e co m men datio ns r e g ard in g t h e m en u.
● Deliv ere d q ualit y f o od a n d b ev era g e s e rv ic e t o g uests i n a r e sp onsib le m an ner .
● Main ta in ed f u ll k now le d ge o f a ll m en u i t e m s, c o nte n ts a n d p re p ara tio n m eth ods.
● Pro cesse d a ll f o rm s o f p ay m en ts . ( c re d it c ard s, c ash a n d v ouch ers )
● Perfo rm ed c lo sin g d uti e s i n clu din g c le an in g, s a n itiz in g a n d r e p le n is h in g.
● Serv ed e ach g uest w it h a s in cere , p ositi v e, p le asa n t a n d e n th usia stic a ttitu de.
● Set u p a n d w ork ed b an quets f o r l a rg e o ccasio ns.
07/1 5 t o CarM ax – N orc ro ss , G A
02/1 7 Sale s & S erv ic es C onsu lta n t
● Took i n itia tiv e w ith d ir e ct e n gag em en t o f c u sto m er a s a p oin t o f c o nta ct
● Pro vid ed i n d ep th , p ers o nal c o nsu lta tio ns f o r c u sto m ers r e g ard in g s e rv ic es o ff e re d
● Lia is e d b etw ee n s e rv ic e t e am a n d c u sto m ers r e g ard in g t h e s ta tu s o f s e rv ic es
● Dro ve c u sto m er r e te n tio n b y p ro vid in g e x celle n t s e rv ic e a n d p ers o nal i n te ra ctio n
● Exerc is e d p ers u asiv e a n d e n gag in g c o m munic atio ns s k ill s e t t o p ro m ote c u sto m er c ro ss s e ll a n d u p
se ll
● Facilita te d a ll s te p s o f t h e s a le s p ro cess , s u ch a s t h e v eh ic le a p pra is a l p ro cess, t a k in g t e st d riv es, a n d
su bm ittin g f in an ce a p plic atio ns.
● Assis te d t e am m em bers b y b ein g a r e fe re n ce p oin t a n d s u bje ct m atte r e x pert i n a ll p ro ducts a n d
se rv ic es p ro vid ed
● Dro ve c u sto m er s a tis fa c tio n a n d s a le s r e v en ue b y a ctin g a s a c u sto m er a d vocate
● Utiliz ed c o m pan y s a le s t e ch nolo gy t o d riv e s a le s a n d i n cre ase e ff ic ie n cy o f s e rv ic es d eliv ere d
03/8 7 t o Red L ob ste r – O ak dale , M N
08/1 6 Serv er
● Ensured the efficient deliverRITXDOLW food and service
● Greeted patrons and answered questions about menu items
● Recorded guest orders and serve prepared meals and beverages
● Secured customer paPHQWVDQGRSHUDWHGFDVKUHJLVWHUVstems to finalize sales transactions
● Engaged with patrons to ensure a high level of satisfaction
● Utilized communication skills to address patron concerns
Joe W . J oh nso n
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05/0 6 t o Blu e C ro ss-B lu e S h ie ld – S t. P au l, M N
02/1 6 Serv ic e R ep re se n ta tiv e
● Pro vid ed a ccu ra te i n fo rm atio n t o c u sto m ers i n a cco rd an ce w ith i n dustr y s ta n dard s
● In cre ase d c u sto m er r e te n tio n a n d s a tis fa ctio n b y e x erc is in g e m path y a n d v erb al e n gag em en t
● Utiliz ed a v aila b le t o ols a n d r e se a rc h t o e n su re h ig h l e v el o f f ir s t t o uch r e so lu tio ns
● Dro ve t e am p erf o rm an ce m etr ic s b y f o llo w in g b est p ra ctic es a n d m ain ta in in g h ig h e ff ic ie n cy
● Pra ctic ed v arie d s k ill s e t f o r o ra l c o m m unic atio n, p ro ble m s o lv in g, t r o uble sh ootin g, a n d d ecis io n
mak in g t o s a tis fy c u sto m er r e q uests a n d i n cre ase s a tis fa ctio n
● Addre sse d c u sto m er c o ncern s u sin g p re cis e d ocu m en ta tio n
● Utiliz ed t r a in in g t o ols , i n te rn al c o m munic atio n, a n d p ro ced ura l d ocu m en ta tio n t o i n cre ase s e rv ic e
know le d ge a n d p ers o nal p erfo rm an ce
● Utiliz ed a v aila b le t e ch nolo gie s, M ic ro so ft W in dow s c o m pute rs a n d O ff ic e S uite
● Ensu re d c u sto m er d ata w as h an dle d i n a cco rd an ce w ith a ll H IP A A r e g ula tio ns
10/9 9 t o Lin n’s G ood yea rs S erv ic e – S t. P au l, M N
05/0 2 Sale s S pecia lis t
● Took i n itia tiv e w ith d ir e ct e n gag em en t o f c u sto m er a s a p oin t o f c o nta ct
● Utiliz e e ffe ctiv e c o m m unic atio n t o d ete rm in e c u sto m er n eed s
● Educate d c u sto m ers o n a v aila b le g oods a n d s e rv ic es
● Pro vid ed o uts ta n din g s e rv ic e a n d s tr o ve f o r c u sto m er s a tis fa ctio n
● Addre sse d c u sto m er c o ncern s i n a t i m ely m an ner a n d e x erc is e d o verc o m munic atio n
● Perfo rm ed d eta ile d d ata e n tr y a n d m onth ly i n ven to ry A dm in is tr a tio n d utie s
● Exerc is e d a cco u ntin g e x pertis e a s p art o f t e a m r e sp onsib le f o r o pen in g a n d c lo sin g s to re l o catio ns
● Reco ncile d c ash p ay m en t w ith s a le s r e ce ip ts u tiliz in g c o m pan y t e ch nolo gie s
● Fin aliz ed s a le s a n d i n voic in g o f b oth N atio nal A cco unt c lie n ts a n d v ario us i n su ra n ce c o m pan ie s.
San it a tio n D ep artm en t – M ad is o n, W I
San ita ria n A id e
● Perfo rm ed i n sp ecti o ns o f b oth p riv ate a n d c o m merc ia l p ro p ertie s t o e n fo rc e a ll a p plic ab le r e g ula tio ns
● Com pose d a n d o rg an iz ed w ritte n r e co rd s o f i n sp ectio ns
● Gen era te d , c o m pose d , a n d o ra te d r e p orts o f p rio ritiz ed i n sp ectio ns
● Lia is e d w ith s e n io r s ta ff i n r e g ard s t o p la n nin g p ro gra m s a n d r e m ed ia tio n t o c o rr e ct h azard s
● Serv ed a s a p oin t o f c o nta c t f o r i n quir ie s i n to p olic ie s, p ro ced ure s a n d r e g ula tio ns o f t h e P ublic
Health D ep artm en t
● In te rp re te d s ta te a n d l o cal l a w s a n d a p plie d d is c re tio n a n d i n fo rm ed j u dgm en t i n a p plic atio n o f l a w s
● Esta b lis h ed a n d m ain ta in ed p ositi v e p ublic r e la tio nsh ip s t h ro ugh e n gag em en t a n d c o m munic atio n
Macy ’s – D alla s, T X
Sale s & S upport M an ag er
● Dro ve c u sto m er s a le s a n d a ch ie v ed y ea rly s a le s o f m ore t h an $ 1,0 00,0 00,0 0 w ith a d is c re p an cy o f
la ss t h e 2 % i n ven to ry
● Work ed w ith r e p re se n ta tiv es t o i n cre a se t e am e ffic ie n cy a n d d riv e s a le s g oals
● Man ag ed s e v era l s to re d ep artm en ts s im ult a n eo usly w hile c o ncu rre n tly e n su rin g c ro ss t e am i n te ra ctio n
an d c o opera tio n.
● Serv ed a s a n e sc a la ti o n p oin t f o r c u sto m er c o ncern s a n d e n su re d c u sto m er s a tis fa ctio n
● Utiliz ed h ig h l e v el c o m munic ati o n s k ill s t o a d dre ss e m plo yee c o ncern s
● Rev ie w ed a p plic a n t r e su m es a n d i n te rv ie w ed p ro sp ectiv e a p plic atio ns
● Perfo rm ed e m plo ym en t m an ag em en t d utie s, i n r e g ard s t o o ff e rin g a n d t e rm in atin g e m plo ym en t Joe W . J oh nso n
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● Dir e cte d o nboard in g a n d t r a in in g o f n ew t e a m m em bers a n d i m ple m en te d n ew p olic ie s t o i n cre ase
tr a in in g e ffe ctiv en ess
● Ensu re d a sse ts t r a c k in g o f i n ven to ry a n d w ork ed c lo se ly w ith l o ss p re v en tio n d ep artm en t t o e n su re
in ven to ry i n te g rity
Education
Univ ers ity o f W is c o nsin P ark sid e – Kenosha, Wis c o nsin
Majo r: A cco untin g
Rasm usse n B usin ess C olle g e
Majo r: A cco untin g
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