William Frederic Kwelle
kwellewilliam@yahoo.com · Houston, TX 77386 · (832) 918-7703
Experience
Account Executive / Client Strategy ManagerFeb 2022 – Present
Enterprise Fleet Management – Houston, TX
Qualified prospective clients through research and conducting a needs assessment via virtual and in person meetings.
Analyzed financial reports and other data to make proper fleet recommendations and to customize the clients’ experience.
Designed marketing plans that align with the customer’s financial and business objectives to promote positive long-term relationships with the client and to present the most beneficial purchase options.
Monitored existing fleet contracts by keeping abreast with important dates and events relevant to each individual client and addressing any unexpected needs and services.
Branch Manager Feb 2014 – Feb 2022
Enterprise Holdings – Houston, TX (Nov 2016 – Feb 2022)
Successfully managed 4 locations and lead a staff size of up to 8 members at a time including an assistant manager, management trainees, and car preps.
Met and exceeded corporate average in customer service scoring system regularly, with the longest streak lasting 12 months.
Grew the size of fleet by 66% through increased sales by account growth and retention.
Motivated and encouraged staff performance by setting branch goals and establishing a healthy competitive environment within the branch.
Coached 10 team members into promotions to further their careers.
Assistant Branch Manager (May 2015 – Nov 2016)
One of the top 15% of performers in the area and rated at number 3 Assistant Manager in the region.
Achieved triple digit operating profits 5 times.
Reversed the trajectory of a declining branch, into a profiting location which outperformed several other locations in the area.
Management Trainee (Feb 2014 – May 2015)
Rented, on average, 50 cars per week to meet monthly sales, customer service and profit margins.
Maintained the flow of business by providing front and back-end support in completing sales, cleaning rental vehicles, transporting customers, performing callbacks and other office tasks.
SKILLS
Fluent in French (Native Proficiency)
Microsoft Office
AWARDS
Triple Crown Trophy (Managers who meet/exceed growth, profit, & customer service standards) June 2019
#2 Customer Service Branch Manager in Area First Quarter of 2017
#1 Customer Service Branch Manager in Area Nov 2016
#3 Customer Service Branch Manager in Area Oct 2016
EDUCATION
Bachelor of Business Administration Dec 2013
University of Houston – Downtown – Houston, TX
Associate of Arts May 2012
Lone Star College – University Park – Houston, TX
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