JEAN E. LAFERRIERE
Coral Springs, FL 33071 | (954)292-6387 | Jlaferriere80@gmail.com
OPERATIONS MANAGER
Dynamic and collaborative Operations Manager and technology sales leader with proven success at managing
complex projects, interacting with Clients while adhering to internal policies and industry regulations. Adept in
analyzing sales and revenue reports and making forecasts. Demonstrated ability to work closely with the Selling
Operations Team to improve overall customer satisfaction. Dedicated leader with a history of success developing
strong relationships with internal and external clients in an effort to achieve organizational goals and objectives. Bi-
lingual Ð English & French.
AREAS OF EXPERTISE
Inventory Management | Operations Management | Customer Service | Scheduling and Logistics
Cold Calling | Budget Management and Forecasting | Leadership | Account Management | Compliance
Database Management | Data Analysis | Interviewing and Hiring
TECHNICAL SKILLS
Microsoft Office | SQL
PROFESSIONAL EXPERIENCE
STAPLES Enterprise – Deerfield Beach, FL 12/2018-Present
Senior Technology Account Consultant
Serve as Subject Matter Expert (SME) various Sales Teams to aid in closing sales.
¥ Exceed sales goals of technology items & print hardware to domestic and global accounts.
¥ Manage multiple complex opportunities simultaneously
¥ Prepare and present price proposals; conduct presentations providing customized solutions, resolution of
issues and solidifying partnerships.
¥ Use of Hoovers and D&B Tools to prepare for customer interaction.
¥ Develop and maintain a strategic plan for future sales; maintain a prospect list of accounts in territory.
¥ Identify and build relationships with key individuals involved in decision making processes.
¥ Understand Customers technology requirements.
¥ Create and submit forecast and activity reports to senior management.
¥ Manage sales opportunity and activities in CRM.
BMG Money – Tamarac, FL 01/2018-12/2018
Collections Manager
Managed staff in the compliant collection of student loan payments.
¥ Oversaw the overall processes – includes training, evaluation, and support.
¥ Managed day-to-day operations.
¥ Made phone calls and sent emails to customers that are past due.
¥ Worked closely with the Billing Department to implement processes and policies that contribute to accurate
invoicing.
RENT-A-CENTER, Delray Beach, FL 10/2013-01/2018
Store Manager
Prepared and controlled the storeÕs budget aiming for minimum expenditure and efficiency.
¥ Organized store operations and allocated responsibilities to personnel.
¥ Managed the operations Ð such as bank reconciliation process and accounting functions.
¥ Managed staff performance in meeting their sales goals.
¥ Monitored stock levels and purchases and ensure they stay within budget.
¥ Addressed all complaints from customers to maintain the storeÕs reputation.
¥ Inspected the store; resolve any issues that might arise.
¥ Planned and oversaw in-store promotional events or displays.
¥ Kept abreast of market trends to determine the need for improvements in the store.
¥ Analyzed sales and revenue reports and make forecasts.
¥ Ensured the store fulfils all legal health and safety guidelines.
¥ Oversaw the collection and revenue-producing contracts.
¥ Managed and maintained inventory.
Jean Laferriere Jlaferriere80@gmail.com Page Two
¥ Opened and closed store; assisted with product delivery, merchandising the showroom floor, service and returns.
PepsiCo Beverage – Pompano Beach, FL 01/2003-10/2013
District Sales Manager
Generated new sales.
¥ Maximized volume and revenue in key assigned accounts.
¥ Provided local and national marketplace promotions to build brand development.
¥ Analyzed customer data and business trends using IRI and Nielsen to identify and expand business
opportunities.
¥ Served as the link of communication between key customers and internal teams.
¥ Worked closely with the Selling Operations Team to improve overall customer satisfaction.
¥ Cultivated strong customer relationships.
¥ Identified staff vacancies to recruit, interview and hire personnel.
ADDITIONAL RELEVANT EXPERIENCE
PepsiCo Beverage, Tech Specialist
EDUCATION
Bachelor of Science (BS), Business Administration- Major- Management
Associate of Science (AS), Business Administration-Major-Computer Applications
City College – Fort Lauderdale, FL
CERTIFICATION
Fortinet Network security Expert Certification Ð NSE 2 Network Security Associate
Fortinet NSE Training Ð The Evolution of Cybersecurity
Fortinet NSE Training – The Threat Landscape
Fortinet NSE 1 Network Security Associate
AWA R D S
Deans Award for Outstanding Academic Achievement from City College,
Perfect Attendance Award from City College
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