Palmer, Kimberly

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Text Resume
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KIM PALMER
HospitalitDQG2SHUDWLRQVP rofessional
(702) 235-8977 misskimpdances@gmail.com Phoenix , United States
EMPL OYMENT HISTOR Y
General Manager / Mark eting Lead at Kind
Hospitality
• Oversee dailRSHUDWLRQVRIDIDPLOy -friendlrestaurant and
brewery -focused bar kitchen. • Manage staff hiring, training, and
scheduling to ensur e exceptional guest service and operational
efficiency . • Develop and e xecute mark eting campaigns, social
media strategies, and event pr omotions to grow brand awar eness
and customer engagement. • Coor dinate community-focused events
such as trivia nights, paint & sip classes, and special pr omotions. •
Maintain vendor relationships, cost contr ols, and profitabilitJRDOs
while upholding brand standar ds.
Director of Operations at Small T avern Division –
Station Casinos
• Oversee dailRSHUDWLRQVDFross multiple tavern locations,
ensuring excellence in service, compliance, and pr ofitability. •
Develop and implement strategies for cost contr ol, revenue
optimization, and guest satisfaction. • L ead recruitment, training,
and perfor mance management to str engthen team productivitDQd
retention. • Collaborate with mark eting and vendors to enhance
brand visibilitDQGORFDOHQJDJHPHQW.
General Manager / Gaming Bartender at Distill
• Managed full-service bar and dining operations with focus on
guest experience and compliance with gaming r egulations. •
Controlled pur chasing, inventorSDr oll, and scheduling for a high-
volume establishment. • Or ganized and executed private and
corporate events up to 150 guests. • L ed marketing initiatives,
promotions, and incentive pr ograms to boost sales and r epeat
business. • Maintained BOH/FOH efficiencHQVXULQJVHDPOHVs
communication and execution acr oss departments.
Operations Manager / Gaming Bartender at Fine
Entertainment
• Directed day -to-daEDUDQGGLQLQJRSHUDWLRQVZLWKHPSKDVLVRn
qualitFRQWr ol and team perfor mance. • Managed gaming
compliance, inventorYHQGRUr elations, and labor cost analVLV
Designed and executed mark eting campaigns to enhance customer
engagement and incr ease profitability . • Provided hands- on
bartending and floor management in high- volume settings.
SKILLS
Restaurant & Bar Management Mark eting & P romotions
Customer Service Ex cellence Revenue & Cost Contr ol
Par oll & Labor AnalVLs Inventor P urchasing
Event Planning & Ex ecution Staff Training & Supervision
SUMMAR Y
DQDPLFDQGresults-driven hospitalitDQd
operations professional with e xtensive experience
in bar and r estaurant management, gaming
operations, and mark eting. Proven abilitWo
incr ease r evenue, str eamline processes, and
enhance guest satisfaction. Skilled in team
leadership, event planning, and brand
development within fast-paced, customer -focused
environments. W illing to relocate.
EDUCA TION
Associate Degree Gaming Compliance Microsoft Office & Ex cel
POS SVWHPV$ORKD0LFr os, OpenTable)
Social Media Management

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