PaDl Patel
8 50.5 10.7 913
| Ta lla hasse e,
FL
| prin ce y.p ate l5 5@ gm ail. c o m
|
L in ke dIn
P R O FE SSIO NAL
EXPER IE N CE
C usto m er
Success
Man ag er
May
2025
– Pre se nt
D epartm ent
of
Fin ancia l
Serv ic e s
| Ta lla hass e e,
FL
● In cre ase d
clie nt
re te ntio n
by
$500,0 00
by
le adin g
onboard in g
pro gra m s
and
managin g
cu sto m er
jo urn eys
wit h in
Sale sfo rc e ,
im pro vin g
engagem ent,
NPS
sco re s,
and
lif e tim e
acco unt
va lu e.
● Pro te cte d
$1,0 00,0 00
in
re new al
re ve nue
as
prim ary
co nta ct
fo r
20+
clie nts ,
deliv e rin g
pro activ e
is su e
re so lu tio n,
su cce ss
pla nnin g,
and
acco unt
healt h
monit o rin g.
● Reduce d
tim e-to -v a lu e
by
30%
by
deplo yin g
onboard in g
pla yb ooks
and
auto m atin g
sch eduli n g
fo r
hir in g
te am s,
acce le ra tin g
pro ductiv it y ,
co nsis te ncy,
an d
clie nt
sa tis fa ctio n
ra te s.
● Im pro ve d
CSAT
by
25%
th ro ugh
qualit y
ca ndid ate
so urc in g
via
Dic e
and
pro ce ss
sta ndard iz a tio n.
● Dro ve
re new al
pip elin e
by
alig nin g
HR
and
fin ance
te am s
aro und
clie nt
goals
and
qu arte rly
pla nnin g.
C usto m er
Success
Man ag er
Sep
2019
– Nov
2021
F oxh ound
Partn er
at
Acce ntu re
Federa l
Serv ic e s
| Arlin gto n,
VA
● Deliv e re d
$1,2 00,0 00
in
new
re ve nue
by
co nsis te ntly
pla cin g
8+
ca ndid ate s
month ly
acro ss
fe dera l
acco unts .
● Reta in ed
ke y
clie nts
by
desig nin g
ta ilo re d
su cce ss
str a te gie s
under
Departm ent
of
Defe nse
se cu rit y
sta ndard s.
● Str e ngth ened
lo ya lt y
by
co ord in atin g
clie n t
te am -b uild in g
eve nts ,
in cre asin g
sa tis fa ctio n
and
te am
cu lt u re
sco re s.
● Secu re d
$600,0 00
in
re new als
by
co nductin g
sta ke hold er-le d
acco unt
healt h
re vie w s
and
ch eck-in s.
● Genera te d
$250,0 00
in
co st
sa vin gs
th ro ugh
so urc in g
auto m atio n
and
CRM
in te gra tio n
(S ale sfo rc e ,
Gre enhouse ).
C lie n t
Success
Man ag er
Ja n
2018
– Ja n
2020
A re na
Te ch nic a l
Reso urc e s
| Rockville ,
MD
● Managed
fu ll
clie nt
lif e cycle
acro ss
200+
pla ce m ents ,
ensu rin g
re te ntio n,
sa tis fa ctio n,
and
co ntr a ct
va lu e.
● Dro ve
$800,0 00
in
re new al
re ve nue
by
main ta in in g
co nsis te nt
co m m unic a tio n
and
deliv e ry
of
outc o m es.
● Reduce d
ch urn
ris k
via
post- p la ce m ent
metr ic s
tr a ckin g
and
sch edule d
clie nt
re vie w s.
● Ach ie ve d
100%
CSAT
afte r
adoptin g
Work d ay
and
Gre enhouse ,
im pro vin g
hir in g
work flo w
tr a nsp are ncy.
● Unco ve re d
$1,0 00,0 00
upse ll
opportu nit ie s
th ro ugh
str a te gic
QBR s
wit h
fe dera l
clie nt
exe cu tiv e s.
● Sta ndard iz e d
onboard in g
work flo w s,
re d ucin g
ra m p
tim e
and
im pro vin g
post- p la ce m ent
su cce ss
ra te s.
G uest
Assis ta n t
Man ag er
Ju n
2008
– Aug
2019
H am pto n
In n
| Quin ce y,
FL
● In cre ase d
guest
sa tis fa ctio n
by
80%
le adin g
acce ssib ilit y
in it ia tiv e s
ta ilo re d
fo r
guests
wit h
dis a bili t ie s.
● Save d
$150,0 00+
annually
by
re str u ctu rin g
hote l
opera tio ns
and
str e am li n in g
fr o nt- o ff ic e
fu nctio ns.
● Reduce d
erro rs
by
25%
th ro ugh
hands-o n
te am
tr a in in g
and
docu m enta tio n
ro ll o uts .
● Dro ve
re peat
bookin gs
via
ta rg ete d
lo ya lt y
in it ia tiv e s
and
upse ll
ca m paig ns.
● Negotia te d
ve ndor
co ntr a cts
to
cu t
co sts
and
optim iz e
su pply
ch ain
and
in ve nto ry
syste m s.
E D UCATIO N
B ach elo r
of
Scie n ce
, Bio lo gy
| Univ e rs it y
of
Flo rid a
S K IL LS
C usto m er
Rete ntio n
| Renew al
Managem en t
| Custo m er
Engagem ent
| Clie nt
Rela tio nsh ip
Managem ent
| Upse ll
&
C ro ss-s e ll
Str a te gie s
| Onboard in g
& Tra in in g
Pro gra m s
| CRM
Optim iz a tio n
| KPI
Tra ckin g
& Reportin g
| SaaS
Custo m er
L if e cycle
Managem ent
| Custo m er
Jo urn ey
Mappin g
| Net
Pro m ote r
Sco re
(N PS)
| Custo m er
Satis fa ctio n
(C SAT )
|
A R R/M RR
Gro w th
| Contr a ct
Renew als
| Custo m er
Healt h
Sco re
| Voic e
of
th e
Custo m er
(V O C)
| Asse ssm ent
|
I m ple m enta tio n
Managem ent
| Str a te gic
Acco unt
Pla nnin g
| Churn
Reductio n
| Reve nue
Optim iz a tio n
|
T o ols :
Sale sfo rc e ,
Zendesk,
To ta ngo,
HubS pot,
Work d ay,
Gre enhouse ,
AT S
Pla tfo rm s,
Google
Suit e ,
Mic ro so ft
Off ic e ,
A rtif ic ia l
In te llig ence
(A I)
| Gain sig ht
| In te rc o m
L an guag es:
Englis h ,
Guja ra ti,
Hin di
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