JOVICA RADESIC 151 SW 127th Ave, Plantation FL 33325 Phone (954) 665-3310 E-mail jovicaradesic@gmail.com OVERVIEW Results-driven Account Manager at Ritz Safety with passion for helping businesses. Have been honored with the Ritz Safety Presidential Award every year for last 7 years – a recognition of my commitment exceeding sales goals, building long-term client partnerships, and delivering safety solution that make a real impact. Highly motivated, proactive, and detail oriented professional with broad range of sales/business/management experience. Demonstrated ability to lead, motivate, train and influence others. Strategic thinker with a positive work ethic committed to producing high quality work, and initiating business development. Successful Account Executive with proven record at ATT and Ritz Safety going on 20 years. EXPERIENCE 2016-present Ritz Safety Pompano Beach, FL Account Executive / Business Development Manager Built and maintained long-term partnerships with key accounts across multiple industries, driving repeat business, customer loyalty and growth of new accounts. Proven track record of growing territory revenue year over year through strategic prospecting, cross-selling and upselling. Skilled in consultative selling, listening to client needs, identifying gaps, and providing tailored, cost-effective solutions. Expand market presence by identifying and converting high-potential prospects, including cold calling, site visits and contract negotiation. Collaborate with purchasing, warehousing, and customer service teams to ensure flawless order fulfillment and post-sale support. Promote Ritz Safetys values and reputation as the premier partner for safety solutions in competitive markets. 2011-2016 ATT Fort Lauderdale, FL Sales and Customer Care Manager Managed a sales/customer service team of 10-15 employees held staff meetings to improve sales strategies, and set individual goals. Meeting with business clients to discuss their telecommunication needs, offering new products as well as negotiating expiring or new contracts. Successfully met and exceeded sales goals on regional level, while increasing operational efficiency and client care. Increased retention by 30 by improving responsiveness to clients and explaining financial impact to their business. In charge of Performance Improvement Plans whereby assessing the teams individual strengths and weaknesses, addressing areas necessary for improvement, and recognizing individual accomplishments. Supervised high revenue client transition to ATT services and adhering to contractual deadlines. Trained new employees on sales techniques and cross-selling potentials, while adhering to company policies and guidelines. 2006-2011 ATT Fort Lauderdale, FL Account Executive Assisted new and existing customers with setting up new accounts and resolving existing account inquiries. Met and exceeded company sales goals and customer service excellence standards. Conducted sales presentations and product demos to clients increased sales by 25. Built and maintained strong relationships with ATT customers and employees. Ensured that customers received superior service by building rapport, actively listening to customer issues, and exploring all possible avenues in order to generate clear and positive outcomes. 2005-2006 American Express Fort Lauderdale, FL Manager of Escalated Disputes Developed and managed relationships with clients resolved escalated complex customer account disputes. Created and implemented various protocols on resolving customer issues. Coached and educated customer service and sales departments on resolving issues at their level. Involved in hiring and training of new employees, and responsible for staff scheduling. 20012005 US Gas Electric Miami, FL Sales and Collections Manager Meeting sales and collections quotas and ensured that staff was aware of their individual goals. Managed and trained a sales and collections team of 8 employees. Participated in upper management meetings, presented revenue and collection reports, and influenced strategic decision making. Created and implemented new policies and procedures for collections efforts. EDUCATION 2010 Nova Southeastern University Fort Lauderdale, FL Bachelor of Science degree in Business Administration. RECOGNITIONS Exceeding Sales Goals by 25 for Southeast Region, Overall Performance, Customer Excellence Award for 2010, 2011, and many customer recommendations. Recognized with Ritz Safety Presidential Award for 7 consecutive years with minimum of 40 growth year over year the highest being 81 in 2024. Y, dXiJ(x(I_TS1EZBmU/xYy5g/GMGeD3Vqq8K)fw9
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