Candidate for the

Reed, Jacob

phone: 949-973-5466
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Jacob Reed 25 Sarracenia RSM, CA 92688 Cell: 949-973-5466 Executive Summary Eager to join the team, and find ways to add value. My leadership experience, sales acumen, and history of success in improving my teams in each role appear to fit well in this position. Having worked in management and sales for the last 13 years, there is an understanding of what the day to day operations would entail. Making leadership successful is the number one priority. Core Competencies Project Management Sales Operations People Management Operations Leader Revenue Analysis Sales Management Process Improvement Pilot Projects Professional Experience Tesla Position: Lead Service Advisor Irvine, CA 10/22-Present Responsibilities: Dedicated and knowledgeable Lead Tesla Service Advisor with extensive experience in managing service operations, enhancing customer satisfaction, and leading the service team to be recognized as a most improved in the Orange County region in 2024. Adept at diagnosing vehicle issues, coordinating repairs, and ensuring a seamless service experience for clients. Proven ability to handle high-pressure environments, streamline processes, and maintain high standards of efficiency and quality. Maintained over 95% customer satisfaction each quarter while addressing customer escalations. Completed scheduling, training, and process improvement for the team. Proficient in open and closing procedures. Better Mortgage Corporation Irvine, CA 3/21 Ð 8/22 Position: Account Manager Responsibilities: Responsible for assisting over 500 borrowers secure a mortgage during my tenure and consistently a top performer in my sales organization. Worked as a pilot program specialist in order to solve customer engagement issues. Developed processes which improved the trajectory of Sales including increasing speed to lead by 10% (ensuring that every customer was connected within an hour), working with multiple teams in order to perfect the customer experience. Marriott Southwest Sales Office Irvine, CA 11/19Ð 3/21 Position: Segment Sales Manager Responsibilities: Worked with customers to align customer preferences with brand needs and actively sell each business opportunity to maximize revenues and drive customer loyalty. Verified that business is turned over properly and in a timely fashion for quality service delivery. Maintained customer loyalty by delivering service excellence throughout each customer experience. Demonstrated excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning. Exceeded 115% of selling goal throughout the duration of role. Courtyard Marriott Hacienda Heights Hacienda Heights, CA 5/18Ð 11/19 Position: Senior Operations Manager Responsibilities: Managed the overall operations of the hotel. This includes: purchasing, ordering, employee and guest relations, assisting with the profit and loss monthly critique, and hiring. Led the team to increase the guest intent to recommend scores from 54.9 in 2018 to 57.4 in 2019. Led the Guest overall satisfaction scores increase from 53.2 in 2018 to 58.1 in 2019. Associate satisfaction survey scores increased 13 points in 2019 from the previous score. Education Vanguard University Costa Mesa, CA B.A. Business Administration


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