WALNETTA REID
Dallas, TX 75232
dorshareid@gmail.com
214-229-0899
Strong leadership skills, demonstrated through the ability to lead and motivate high-performing teams
with exceptional communication and presentation skills, with a keen eye for detail and an aptitude for
creative storytelling. Skilled in building and maintaining relationships with key stakeholders, including
clients, vendors, and industry influencers . Strong skills, knowledge and experience in client rapport,
budget control, revenue growth and employee mentoring and coaching, helping companies improve
operational efficiency , team productivity and employee motivation.
Work Experience
Corporate Trainer
Genpact. – Richardson, TX
May 2023 to April 2024
Mentored and supported newly formed teams of marketing associates with up to 22 members during
each initial phase.
• Enriched effectiveness of new-hire training and amplified retention rate by 63% by analyzing
performance data post-training.
• Provided coaching and mentorship to employees seeking professional development opportunities
within organization.
• Tactful delivery using strategies like storytelling and implementing compelling mixes of auditory,
visionary and kinesthetic teaching styles.
• Received the top trainer of the year award and recipient of S.T.A.R award for consistently delivering
exceptional work.
• Led programmatic training sessions for diverse corporate groups, resulting in better knowledge
retention.
Senior Marketing Specialist
Genpact. – Richardson, TX
April 2022 to May 2023
Advised a Book Value of $35, 000, 000 in ad revenue for Meta managing alternative ad objectives to
achieve desired outcomes .
• Collaborated with cross-functional teams to ensure customer satisfaction and successful project
delivery.
• Analyze sales data to identify trends and recommendations for improvement .
• Drove an average of 38% revenue growth through analytics and extensive research for more than
150 clients in various settings
• Designed and presented visually appealing presentations and marketing reports to Senior
Management.
• Led strategic marketing initiatives resulting in 30% increase in brand awareness. Early Childhood Director
First Step Learning Center. – DeSoto, TX
October 2019 to April 2022
Responsible for providing high-quality learning experiences for young children, ensuring a safe and
nurturing environment, All while fostering partnerships with families and the community to support
children’s holistic development.
• Provided guidance, support, and professional development to enhance quality.
• Regulated compliance, by ensuring adherence to licensing requirements and health and safety
regulations set by relevant authorities
• Implemented strong communication channels between parents and guardians, involving them in their
child education.
• Received Texas Rising S.T.A.R. certification under my leadership
Customer Service Representative
Securus Technologies, Inc. – Carrolton, Texas
July 2018 to August 2019
Played a vital role in building positive relationships with customers, addressing their needs and concerns,
and contributing to overall customer satisfaction and loyalty through excellent communication.
• Responded promptly and courteously to customer inquiries, requests, and complaints, providing
solutions to resolve issues proficiently.
• Maintained an average handle time of 13 minutes and 82% customer satisfaction rate.
• Employed critical thinking and problem-solving techniques.
Regional Sales Manager
Diamond Resolutions. – Grand Prairie, TX
October 2015 to June 2018
Promoted through positions of increasing scope and responsibilities to oversee day to day marketing
activities of a team of 15, each managing 25-30 sales representatives.
• Supported team in managing large portfolios, including strategizing campaign plans and sales such
as direct and B2B.
• Analyzed campaign data to identify key influential factors and devise effective long-term strategies
for optimal outcomes.
• Conduct a thorough analysis of training needs and formulate result-driven programs to address gaps.
• Delivered constructive coaching sessions to Sales Managers to enhance performance and boost overall
productivity.
• Implemented strategic sales plans to achieve revenue targets and increased market share by 31%
within assigned region.
Sales Manager
PDC of Dallas. – Dallas, TX
August 2010 to December 2014
Strengthened the company’s brand identity and reputation while retaining consistency in branding
elements, messaging, and visual assets across all marketing channels and touch points.
• Established constructive coaching sessions to drive revenue growth, resulting in increased market
share by 74% within assigned region
• Collaborated with cross-functional teams such as marketing, product development, and customer
service to align sales efforts with overall business objectives. • Leaded a team of 30 marketing professionals, providing guidance, training and mentorship to foster
their success increasing sales 34% over quarterly revenue targets
• Established key performance indicators (KPIs) and metrics to evaluate the effectiveness of marketing
initiatives
• Generated regular reports and dashboards to communicate performance insights, trends, and
actionable recommendations to senior management.
Education
Bachelor's degree in Bachelor of Science BUSINESS ADMINISTRATION AND
MANAGEMENT
Colorado Technical University – Aurora, CO
April 2019 to Present
Skills
•Excel (10 years)PowerPoint (8 years)Training (10+ years)Strategic Planning (6years)BudgetingProgram ManagementBusiness DevelopmentMerchandisingProgramDevelopmentADDIE ComputerCurriculum DevelopmentPresentation skills Leadership (10+ years)
•Product Development•Outside sales•Salesforce•CRM software•Negotiation•Teaching•Communication skills
Certifications and Licenses
Certified Corporate Trainer 6 sigma
February 2024 to Present
Lean Certified 6 Sigma
June 2022 to Present
Certified Associate-Digital Marketing Meta
April 2022 to Present
Certified-Digital Marketing P.U.S.H Agency
June 2023 to November 2023
Early Childhood Education Director Camp Fire Texas
August 2019 to Present
Child Development Associate Certification
First Aid Certification Teaching Certification
Assessments
Customer focus & orientation — Proficient
February 2022
Responding to customer situations with sensitivity
Full results: Proficient
Sales skills — Proficient
September 2022
Influencing and negotiating with customers
Full results: Proficient
Attention to detail — Proficient
April 2024
Identifying differences in materials, following instructions, and detecting details among distracting
information
Full results: Proficient
Customer service — Proficient
February 2022
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
April 2023
Tendency to be reliable, dependable, and act with integrity at work
Full results: Proficient
Outside sales — Proficient
March 2024
Understanding and responding appropriately in sales scenarios, and performing common sales
calculations
Full results: Proficient
Recruiting — Proficient
March 2022
Managing the candidate sourcing and selection process
Full results: Proficient
Sales fit — Proficient
June 2022
Measures the traits that are important for success in sales positions
Full results: Proficient
Analyzing data — Proficient February 2022
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data
Full results: Proficient
General manager (hospitality) — Proficient
February 2022
Solving group scheduling problems and reading and interpreting P&L statements
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
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