Candidate for the

Sampson, Andy

phone: 253-350-9492
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ANDY SAMPSON | 253 -350 -9492 | SeaTac, W A 98188
An accomplished professional with extensive experience in project management, customer service, and business analysis.
Demonstrated expertise in leading diverse teams, implementing process improvements, and optimizing operational efficiency in
the home improvement industry. Skilled in strategic planning, data analysis, and conflict resolution, with a proven track record of
enhancing customer satisfaction and driving successful project outcomes.

• Communication
• Customer Service
• Administrative Support
• Sales Management
• Business Analysis
• Process Management

• Logistics
• Project Management

Showroom Coordinator | Cambria – Kent , WA |09/2023 – Current.
• Manage day -to-day showroom operations, ensuring seamless functionality to optimize customer experience and
sales opportunities.
• Coordinate projects to ensure the success of the showroom and staff such as new design launches, designer -focused
events, and product knowledge classes to ensure that DC and sales team has the resources needed to conduct
• Proactively generate sales leads and collaborate closely with the local sales team at the DC distribution center to
achieve and exceed sales targets.
• Cultivate strategic partnerships with industry stakeholders to elevate showroom visibility and reputation as a trusted
• Positioned as the Seattle location’s industry expert, offering invaluable insights and guidance to clients and colleagues
to drive sales growth.
• Demonstrate s dedication to continuous learning, mastering brand and product knowledge to effectively
communicate value propositions.
• Assist s in sample order facilitation for the sales team and outside designers , ensuring operational efficiency and
seamless customer service.
• Condu cts follow -up communications with clients and partners to nurture relationships and drive engagement.
• Collaborate s with the Sales team to enhance showroom traffic and manage lead processes, maximizing sales
• Sta ys abreast of current design trends in the industry, ensuring relevance and competitiveness in client interactions.
Coordinated information with district manager and outside sales team to ensure that team had up -to-date
information to capture market share in a highly competitive marketplace.
• Maintains showroom displays to brand standards, enhancing the overall customer experience and reinforcing brand
Education & Family Sabbatical | Planned Career Break – Seattle ,WA |01/2016 – 09/2023

• Transitioned to a full -time caregiving role following a layoff in January 2016, focusing on family care for a respected
elder and child.

• Utilized this period for personal and professional growth, culminating in the completion of a bachelor’s degree in
business administration with an emphasis on Data Analytics .

Template Financial Analyst | Precision Countertops – Kent , WA |09/201 4 – 01/20 16
• Recovered stagnant assets from store locations’ purchase orders that were unable to be completed due to billing
concerns while implementing process changes to prevent future issues.
• Created organizational methods to make project paperwork easily accessible for all team members, saving time and
facilitating quick access to information for customer needs.
• Accurately predicted and prevented high -risk/low return situations, resulting in savings of over $100k by proactively
addressing concerns that could have incurred future costs.
• Leveraged extensive product knowledge to devise cost and time -efficient solutions while collaborating with installers
and customers, resulting in long -term, effective resolutions.
Customer Operations Specialist | Home Depot – Kent & Tukwila , WA |09/20 12 – 09/20 14
• Successfully prioritized tasks to meet multiple project timelines.
• Resolved conflicts and addressed installation issues using effective communication and conflict resolution skills.
• Demonstrated problem -solving, critical thinking, and decision -making abilities to quickly solve client issues.
• Worked with sales team to conduct product knowledge classes, up -to-date installation conditions and timelines and
other various tasks to equip sales team with skills and knowledge to succeed.
• Actively sought opportunities to overcome external difficulties, mitigating potential impacts on project success.
Specialty Department Member | Home Depot – Kent , WA |03/2008 – 09/201 2
• Addressed high -escalation customer service needs, swiftly creating effective solutions benefiting both customers and the
• Maintained a customer communication schedule for high -escalation needs, ensuring customers were informed of solution
• Educated customers on accurate processes and realistic timelines for large projects, managing expectations effectively.
• Demonstrated strong active -listening skills to clarify customer concerns and ensure comprehensive resolution, even in
cases of uncertainty.
| University of Phoenix , Phoenix , A Z |
Bachelor of Science Business Administration Data Analytics
#HR J #90933f26-8c b2-4e 4b-a 8e b-2be bddbbc d26#


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