Candidate for the

Sandoval, Lorena

email: lorenitasandoval3@yahoo.com
phone: (562)523-3552
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Text Resume
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Lorena Sandoval
| Bellflower CA, 90706| (562)523-3552| lorenitasandoval3@yahoo.comAn independent worker who successfully meets the challenges of a fast-paced environment. Focus on tactical execution of day-to-day operations and employee support, coaching and mentoring.
Skills
Management
Supply Chain Management
Dispatching
Training
SOP Development
Bilingual in Spanish
Implement process improvement programs.
Work Experience
February 2022-
Account Manager | I&T Express | VERNON, CA
Confirmed/Quoted pricing for customers.
Call/Email Shippers/Receivers to set up appointments for Pick-up/Delivery.
Invoicing Customers/ Add additional charges.
Ensured performance goals are met, adheres to quality standards, and ensures operational work efficiency.
Update weekly KPI’s, Overtime Bridge Report, Cost of Hire and Margin Report.
Develop and implement standard operating procedures where none exist.
Problem solve and conduct root cause analysis with continuous improvement mindset.
Manage daily activities for all accounts.
Escalate decrease in margin and identify gaps for improvement.
Manage customer complaints.
July 2020- January 2022
Transportation Manager II | J.B. HUNT TRANSPORT SERVICES| COMPTON, CA
Ensured performance goals are met, adheres to quality standards and ensures operational work efficiency.
Update weekly KPI’s, Overtime Bridge Report, Cost of Hire and Margin Report.
Implement process improvement programs.
Evaluate and monitor operational productivity and ensured goals were achieved on all shifts.
Develop and implement standard operating procedures where none exist.
Problem solve and conduct root cause analysis with continuous improvement mindset.
August 2019- March 2020
Operations Supervisor | NEXT Trucking | El Segundo, CA
Manage daily activities for all accounts.
Ensured performance goals are met, adheres to quality standards and ensures operational work efficiency.
Update weekly KPI’s, Overtime Bridge Report, Cost of Hire and Margin Report.
Evaluate operational capacity to determine downtime.
Escalate decrease in margin and identify gaps for improvement.
Review employee time sheets daily.
Implement process improvement programs.
Reinforce company culture is being fostered in facility.
Evaluate and monitor operational productivity and ensured goals were achieved on all shifts.
Manage customer complaints and employee customer engagement.
Mange workload to ensure customer contract requirements and deadlines are met/
Develop and implement standard operating procedures where none exist.
Problem solve and conduct root cause analysis with continuous improvement mindset.
December 2018- August 2019
Operations Representative | NEXT Trucking | Lynwood, CA
Confirmed/Quoted pricing for customers.
Call/Email Shippers/Receivers to set up appointments for Pick-up/Delivery.
Invoicing Customers/ Add additional charges.
Onboarding New Carriers
Assign loads to drivers based on designated routes and driver location.
Building loads and dispatching
Track & Tracing drivers/trailers
Confirming drops & pick ups
Answered incoming calls.
Assigning and confirming drivers to runs.
Report driver performance issues or concerns to appropriate management for resolution.
Follow all required safety policies and procedures.
[October 2017- October 2018]
Account Manager | Sunset Transportation | Las Vegas, NV
Confirmed/Quoted pricing on orders for all customers.
Calling clients to confirm delivery times/ Set up appointments for delivery.
Answered all incoming calls.
Input 50+ work orders using AS400 a day.
Assigning and confirming drivers to runs.
Report driver performance issues or concerns to appropriate management for resolution.
Follow all required safety policies and procedures.
[November 2013 –October 2017]
Dispatcher/Admin Clerk| Guerra’s Trucking | Santa Fe Springs, CA
Invoicing
Calling clients to confirm delivery times/ Set up appointments for delivery.
Answered all incoming calls.
Handing out work tickets to drivers
Calling drivers to make sure they are in route to location/yard.
Confirming their drops.
Ensure route completion via the driver check-in process.
Live dispatching through Fast Track
On Board (Driver has been loaded)
En-route (Driver is in route to location)
Dropped (Driver has dropped their load)
Assigning and confirming drivers to runs.
Assign loads to drivers based on designated routes and driver location.
Report driver performance issues or concerns to appropriate management for resolution.
Follow all required safety policies and procedures.
Courteously interact with customers, as required.
[August 2012 –August 2019]
Part-Time Sales Associate| G By Guess| Commerce, CA
Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction.
Work with customers to determine their needs and then recommend the right product to solve the customer’s problem.
Assist in ensuring that the product presentation area is clean and organized.
Develop and cultivate strong buying relationships with customers.
Use company literature and available training resources to stay up to date on products.

Education
Paramount High School| Paramount, CA
High School Diploma
Long Beach City College| Long Beach, CA


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