Jeff Shriner
n Joppa, Maryland | n jshriner89@gmail.com | n 443-797-9921 | n linkedin.com/in/jeff-shriner-b11a5356
PROFESSIONAL SUMMARY
Results-driven Business Development Manager with a proven record of accelerating company growth through
strategic sales planning, relationship management, and solution selling. Adept at driving new business
pipelines, developing key partnerships, and leading cross-functional collaborations to achieve measurable
performance gains. Skilled in B2B sales, CRM optimization, and territory management, with a consistent history
of exceeding revenue targets and strengthening client retention. Recognized for combining analytical insight
with authentic relationship-building to deliver results that drive lasting market impact.
CORE COMPETENCIES
Business Development B2B Sales Account Management Strategic Partnerships Territory Management
Sales Forecasting Client Retention Contract Negotiation Solution Selling Salesforce CRM Market
Expansion Sales Coaching Financial Oversight Lead Generation Proposal Development Pipeline
Management Customer Success Team Collaboration
PROFESSIONAL EXPERIENCE
Business Development Manager
Akehurst Landscape Service, Inc. – Joppa, MD | Jun 2024 – Present
Spearheaded new business initiatives to expand market presence across Maryland, identifying high-value
commercial accounts and increasing qualified leads.
Built and nurtured strategic relationships with property management and corporate clients, consistently
exceeding monthly revenue targets.
Collaborated with cross-functional teams to develop tailored landscape solutions aligned with client goals
and sustainability standards.
Utilized Salesforce CRM to track KPIs, forecast sales performance, and optimize pipeline conversion rates.
Partnered with the marketing team to design and launch the company’s new website and enhance its social
media presence, improving brand visibility and inbound lead generation.
Presented proposals and closed complex B2B contracts through consultative selling and value-driven
presentations.
Account Manager
BrightView Landscapes – Baltimore, MD | Nov 2022 – Jun 2024
Managed a portfolio of commercial landscape maintenance accounts valued over $2M annually, achieving
90%+ client retention.
Drove upsell and cross-sell opportunities, increasing ancillary service sales by 25% year-over-year.
Served as the primary liaison between operations and clients, ensuring service quality, timely
communication, and proactive issue resolution.
Implemented client engagement and performance review processes that improved satisfaction scores and
renewal rates.
Shift Supervisor / Server / Bartender
Hard Rock Café – Baltimore, MD | Jun 2013 – Mar 2025
Supervised daily restaurant operations, ensuring smooth front-of-house performance and adherence to
service standards in a high-volume, fast-paced environment.
Trained and coached new team members on service protocols, upselling techniques, and guest experience
best practices.
Delivered exceptional customer service and managed conflict resolution with professionalism and
composure.
Collaborated with management on staff scheduling, event coordination, and promotional initiatives to
enhance revenue and guest satisfaction.
Recognized for reliability, teamwork, and consistent leadership under pressure.
Field Manager
Ruppert Landscape – White Marsh, MD | Apr 2022 – Nov 2022
Supervised multiple landscape crews across commercial properties, ensuring adherence to project
timelines, safety standards, and client expectations.
Collaborated with business development teams to identify service expansion opportunities within existing
contracts.
Conducted quality audits and performance evaluations, improving operational efficiency and client
satisfaction metrics.
Project Scheduler
Riggs Distler Company – Baltimore, MD | Jan 2019 – Apr 2022
Coordinated project timelines and logistics for large-scale infrastructure and utility projects exceeding $10M
in scope.
Optimized scheduling systems to reduce project delays and enhance communication between project
management and field teams.
Supported contract management, forecasting, and resource allocation to meet client deadlines and budget
goals.
Technician / Lead Man
Eastern Waterproofing & Restoration Co., Inc. | Jun 2011 – Feb 2013
Led small crews on commercial and structural restoration projects, ensuring work quality, safety, and
compliance with specifications.
Performed concrete demolition, protection, and restoration, including surface repair, patching, and finishing
to meet engineering and aesthetic standards.
Applied polyurethane coatings, waterproofing systems, and sealants to extend the life and integrity of
concrete structures.
Trained new technicians and contributed to continuous improvement efforts in productivity, equipment use,
and site organization.
Collaborated with project managers to maintain schedules and meet quality assurance benchmarks across
multiple worksites.
EDUCATION
Anne Arundel Community College | 2008 – 2010
Coursework in Fundraising, Problem Solving, and Business Communication
ADDITIONAL SKILLS
Salesforce CRM Microsoft Excel Contract Management Budgeting Leadership Cold Calling Business
Planning Presentation Skills Negotiation Market Research Customer Acquisition Team Leadership
Performance Metrics Forecasting
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