Mohammed Washim
https://www.linkedin.com/in/mwashim/ | Atlanta, GA | U.S. Citizen | +1 (617) 832 -5020 | washim03@gmail.com
SUMMARY
An entrepreneurially minded , self -motivated , people -first, safety -focused, customer -obsessed data -driven sales professional with 1 0+
years of experience with airline operations, hospitality, and retail services, and community service industries with excellen t balance of
business acumen, interpersonal, multilingual, communication, servant leadership, engineering, project management and analytical skills.
Proven ability to remain calm under pressure, skilled customer service and de -escalation, and a clear, empathetic communicator. A natural
peoples’ p erson who is adept at leading cross -functional teams, build and maintain relationships with customers and colleagues, manage
conflicts, drive continuous customer satisfaction with a servant leadership mindset.
CORE COMPETENCIES
Entrepreneurial Mindset | Global Sales | Business Development | Sales Engineering (distribution channels) | Account Management |
Storyteller/Communicator | Strategic Sales | Sales Engineering | Customer Service & Care | Sales Support | Servant Leadership | Teamwork
| Project Management | Systems Engineer | Executive Reporting| Relationship Management (CRM) Expertise | Airport Operations &
Maintenance | KPI design & Dashboards | Data hygiene & Governance | Cross -Functional Leadership ( Stakeholders , Ops, Ven dors) |
Change Management & Adoption | SOPs & Documentation | Scheduling & Resource Planning | Stakeholder Co llaboration (Customers,
General Contractors, airport/government) | Risk/Issue/Dependency (RAID) Management | Salesforce Exposure
Leadership Certifications: Launch into Leadership (ExecOnline) | Civil Servant Leadership (ILE at GT) | Leadership (LeaderShape)
Public Speaking (JFK Moatley Institute) | Salesforce Trailhead: Sales Rep
Analytics & Tools: Tableau | SQL | SAS | Hyperion | Excel | PowerPoint | Word | Power BI | Salesforce | MATLAB
EDUCATION
Georgia Institute of Technology, BS Electrical Engineering | Atlanta, GA May 2017
Minor in Spanish, Global Development & International Affairs Certificates
International Plan | Cooperative Program Designators | Spain Language, Business & Technology (LBAT)
PROFESSIONAL EXPERIENCE :
Delta Air Lines — Senior Analyst, Global Sales & Distribution | Atlanta, GA 01/2024 –07/2025
▪ Gathered requirements with Sales/Finance/JV leaders; defined user stories for leadership views and channel KPIs across Direct, High
Yield Agencies (HYA), Travel Management Companies (TMCs), Digital TMCs (DTMCs), Online Travel Agencies (OTAs),
Specialty and Metasearch.
▪ Create and develop the Monthly Performance Report (MPR) for global distribution metrics for $700M+ budget for Agency Sales &
$250M GDS fees through our Direct, HYA, TMC, DTMC, Specialty, OTA & Metasearch channels of choice for customers/ clients.
▪ Presented findings on Revenue, Average fares, Share, Margin, Load Factor, product mix, loyalty brands, JV partnerships & Acco unts
▪ Built/standardized KPI layers and Power BI/SQL/Tableau views that improved decision velocity; consolidated the Monthly
Performance Report 60+ → ~30 –35 pages (~20% faster review).
▪ Built analysis views/dashboards (Excel, Power BI (Business Intelligence), SQL (Structured Query Language), Tableau); enforced
data hygiene, version control, and permissions.
▪ Partnered with solution architects/IT on data quality checks (joins, keys, source freshness), version control, and access/per missions in
SharePoint.
▪ Framed adoption plans (cadence, owners, definitions) to ensure IT outputs mapped to business KPIs and stakeholder actions.
▪ Support ed financial budgeting, variance analysis, audits, billings, and reconciliations.
▪ Cross -functional collaboration with internal partners to define and track KPIs, ensuring data -driven decision -making.
Delta Air Lines — Business Apprentice, Distribution Strateg$QDOst (Skills‑First) 01/2023 –12/2023
▪ Selected 1 of 57 from 7,500+ ; rotations focused on KPI cadence, documentation standards, and cross‑team communication;
strengthened “translator” skills between ops leaders and IT/reporting.
Airport Customer Service, Ramp Agent / Baggage Handle r 08/2021 –12/2022
▪ Lifted and handled baggage (50 –70 lbs) quickly in all -weather to meet departure and OTP goals while adhering to safety standards,
operated ground equipment (tugs, lifts) without incidents.
▪ Trained 20+ new hires in ramp safety, teamwork, radio use, and coordination.
M.C. Dean — Project Engineer II (Security & Electronic Systems) | Atlanta, GA 05/2017 –12/2022
▪ Supported engineering and field teams delivering ESS (access control, CCTV/Video Management System (VMS), intrusion)
in live‑airport environments; coordinated work in SCIF and other restricted spaces on two multimillion -dollar contracts for
Public Safety S ervices (PSS) and Access Control Systems (ACS).
▪ Translated customer/GC requirements into field‑ready plans: surveys, design/BOM reviews, and submittals for access control
(LenelS2 OnGuard) and video (Bosch BVMS/DIVAR IP); maintained controlled docs and as‑builts.
▪ Sequenced crews and material with superintendents; tracked lead‑times , receiving, and dependencies; supported commissioning and
punch‑lists. ▪ Built status rhythms and RAID logs; aligned schedules with customer constraints (permits, escorts, restricted‑area windows).
▪ Mentored ~ 7 technicians; improved SOPs for credentialing, camera health, and device lifecycle to reduce rework and MTTR.
▪ Collected requirements and supported site surveys; reviewed vendor submittals and BOMs for completeness and conformance;
maintained controlled document sets and revision logs.
▪ Managed preventive maintenance groups and after‑hours/on‑call rotations for credentialing, access levels, and video health;
elevated recurring issues and proposed SOP (Standard Operating Procedure) updates.
▪ Consulted with key stakeholders ( DOA, AVS, TSA, C4 ) on translating business needs into technical solution s to improve
processes and efficiency across all contracts.
▪ Created on -call coverage schedules, imported/exported devices into an internal system that track the product life cycle of all
devices, and cameras in use throughout the airport.
▪ Conducted side project walk through, collaborating with vendors, contractors, supervisors, stakeholders on bidding on
construction projects within the airport, creating as -built, takeoffs, submittals, RFP, RFIs, drawings as needed per role.
Certifications: LenelS2 OnGuard – Hardware & Software Fundamentals | Bosch Video Management System (BVMS) – Master | Bosch
VMS – DIVAR/IP
Speakalytics, Inc. – Co -Founder, Chief Marketing Officer | Atlanta, GA 08/2016 -08/2018
▪ Led the sales and Marketing aspects of Speakalytics and worked on strategic planning, articles, marketing strategies, social
media presence to grow brand awareness.
▪ Co -Created the ABCs of Sales Intelligence (Ability to train at scale, Business intelligence, Customer journey)
▪ Currently an a ccelerate company at the ATDC, an incubator in Atlanta, GA a nd graduated the Queen City Fint ech Accelerator
in Charlotte, NC, and recently joined a joint venture sponsored by Village Capital and UBS
Norfolk Southern Corporation – Locomotive Systems Engineer | Atlanta, GA Summer 2012
▪ Supported engineering on locomotive systems (controls/diagnostics); collaborated with maintenance/ops to document problems,
track fixes, and validate solutions; reinforced safety and compliance discipline applicable to supply‑chain operations.
Johnson Controls Inc. – Tech Admin | Atlanta, GA Spring 201 0
▪ Managed user/device onboarding, ticketing, and vendor coordination; maintained asset inventories and permissions ; exposure to
classroom AV and building systems; strengthened documentation and customer support practices .
PREVIOUS JOB EXPERIENCES: TRAVELEX CURRENCY SERVICES (Sales Consultant) | BANK OF AMERICA (Operations Representative) | PRIMERICA
FINANCIAL SERVICES (Independent Sales Professional)
SERVANT LEADERSHIP & COMMUNITY SERVICE EXPERIENCE:
UMR, Disaster & Humanitarian Relief – Atlanta Chapter President, Georgia Tech | Atlanta, GA 08/2016 -08/20 18
▪ Worked with the board to set short – and long -term organizational goals. Goals should include community outreach, organizational
capacity, fundraising, and capital improvements.
▪ Schedule d and led executive board meetings , d etermine d frequency of meetings , c reate d agenda s that include d financial reporting,
personnel updates, community outreach, and progress reports from each standing committee , regularly review ed the organization’s
work plan, and conduct ed annual evaluations of executive board members .
AIESEC U S, GT Chapter – Facilitator/Organizer/Finance/Business/Sales/Exchange/ Recruitment 08/2008 -12/2012
▪ Collaborated and coordinated all the administrative duties with a five -member committee to host the summer national conference
2012 for over 2 00+ member from 30+ universities from the United States and abroad .
▪ Created, organized, trained, and facilitated workshops in business development and sales, outgoing exchange, and finance to over 50+
members at regional conferences throu ghout U. S.
▪ Developed leadership, network, and communication and people skills via attending over seven workshop seminars, attending over
nine regional, four national, five international conferences .
AIESEC in Morocco – Cultural Envoy for Exchange Development | Marrakech, Morocco Summer 2011
▪ Mentored and coached the LC President and 6-member executive body on strategic planning and action plan for finance, recruitment,
exchange team for best case practices .
▪ Fostered and promoted cross -functional global exchange opportunities between the AIESEC US & Morocco
Languages: Native in Bengali & English | Conversational Spanish | Beginner Hindi & Urdu
Hobbies : Family Travels | Wellness | Gardening/DIY | Media Arts & Photography | Investing (REI) | Philanthropy
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