S te p hen
To bin
Wic ke s
4 705
W.
Wave la n d
Ave ,
Chic a go ,
IL
60641
( 7 73)
915
3121
s w ic ke s2 @ gm ail. c o m
L in ke d In
Pro file
P ro pte ch
acco unt
man age r
an d
pro ble m -s o lv e r
wit h
stro ng
le ad ers h ip
an d
co m munic a tio n
sk ill s .
P ro fe ssio nal
dem ean o r,
te am
pla ye r.
Quic k
le arn er
an d
ad ap ta b le
wit h in
a pro fe ssio nal
ro le .
P R O FE SSIO NAL
EX PER IE N CE
C u sto m er
Su cce ss
& Mark e tin g
Asso cia te
S y n co ,
Cra ig ,C O
Sp rin g
2024
– Win te r
2024
M an age d
po st
sa le s
cu sto m er
re la tio nsh ip s
fo r
Sy n co ’s
18
clie n ts ,
in clu din g
clie n t
im ple m en ta tio n,
data
c o lle ctio n,
pro duct
tra in in gs,
clie n t
usa ge
re p o rts ,
an d
th e
clie n t
fe ed back
lo op
fo r
pro du ct
ro ad
m ap pin g.
To ta l
BO B
was
$778,0 00
wit h
a re n ew al
ra te
of
89% .
C re ate d
an d
update d
new
cu sto m er
tra in in g
mate ria ls
in clu din g
30
use r
gu id es,
artic le s,
clie n t
i n te rv ie w s,
an d
pro duct
vid eo s
S u perv is e d
th e
cu sto m er
su ppo rt
lin e,
tic ke tin g
sy ste m ,
an d
bug
re p o rtin g
to
th e
deve lo pm en t
te am
A cte d
as
in te rim
CM O
fo r
4 month s
while
exe cu tiv e
was
on
pare n ta l
le ave ;
man age d
all
co nte n t
cre atio n
a n d
ca m paig n s
acro ss
all
ch an nels
S e n io r
Acco unt
Man age r
R eal
ID ,
In c,
Ch ic a go ,
IL
Win te r
2022
– Sp rin g
2024
M an age d
th e
daily
re la tio nsh ip s
wit h
an
$8 00 ,0 00
bo ok
of
busin ess,
in clu din g
acco unt
is su es,
re p o rt
r u nnin g,
exp an din g
se rv ic e s,
an d
ho stin g
tu to ria ls .
Book
of
busin ess
fo cu s
in
mult i- fa m ily .
S o urc e
new
pro sp ects ,
ta rg e t
outr e ach ,
co ld
ca ll,
se t
an d
ho st
ap po in tm en ts ,
an d
fo llo w
up
wit h
d ecis io n-m ake rs
to
clo se
deals
I clo se d
38
new
busin ess
deals
whic h
exc e ed s
th e
base li n e
exp ecta tio n
of
fo ur
deals
a month .
Th e
m onth ly
deal
ave ra ge
was
th e
cu rre n t
exp ecta tio n
wit h
fu tu re
re ve n ue
go als
co m in g
A ssis t
wit h
ve n do r
re la tio ns
A sse t
Man age m en t
Asso cia te
– Resid en t
Exp erie n ce
T h e
X Co m pan y,
Ch ic a go ,
IL
Fa ll
2021
– Su m m er
20 22
I n te rv ie w ed ,
hir e d ,
an d
tra in ed
15
onsit e
man age m en t
sta ff
mem bers
betw ee n
2 le ase
up
pro pertie s
C re ate d
10
Sta n dard
Opera tin g
Pro ce d ure s
re la te d
to
all
asp ects
of
th e
re sid en ts ’
exp erie n ce ,
in clu din g
m ove -in ,
orie n ta tio n,
han dlin g
dif f ic u lt
re sid en tia l
sit u atio ns,
an d
le ase
re n ew als
H an dle d
co rp o ra te
re p o rtin g
in
re la tio n
to
th e
exp erie n ce ,
in clu din g
main te n an ce
is s u es,
re n ew al
s u cce ss,
an d
ge n era l
re sid en tia l
co m pla in ts
an d
cre ate d
KPI’s
fo r
onsit e
te am
mem bers
th at
were
re la te d
t o
bo th
th ese
pro ce d ure s
an d
cu sto m er
sa tis fa ctio n
M an age d
2 dif fe re n t
re sid en tia l
co m munic a tio n
so ft w are
an d
ho ste d
quarte rly
re sid en tia l
eve n ts
to
g a th er
data
G ath ere d
ve n do r
bid s
an d
nego tia te d
co ntra cts
E n te rp ris e
Clie n t
Su cce ss
Man age r
C o Sta r
Gro up,
Ch ic a go ,
IL
Sp rin g
2014
– Sp rin g
2021
● Sa le s
Exe cu tiv e ,
Fa ll
2019
to
pre se n t
● En te rp ris e
Clie n t
Su cce ss
Man age r,
Deb t
& Eq uit y
Div is io n,
Sp rin g
2017
to
Fa ll
2019
● Clie n t
Su cce ss
Man age r,
1 ye ar
● Clie n t
Sp ecia lis t,
2 ye ars
● Sa le s
Rep re se n ta tiv e ,
1 ye ar
M an age d
CoSta r’s
po st- s a le
acco unt
man age m en t
fo r
th eir
25
en te rp ris e
deb t
an d
eq uit y ,
th ro ugh o ut
c lie n t
lif e
cy cle ,
fr o m
co ntra ct
nego tia tio n
su ppo rt,
im ple m en ta tio n,
ongo in g
ed uca tio n,
an d
re n ew al
( 9 4%
re n ew al
ra te ).
Clie n t
exa m ple s
in clu de
Wells
Fa rg o ,
JP M org a n
Chase ,
Alls ta te ,
an d
Sta te
Fa rm
C re ate d
re p o rts
an d
pro duct
tra in in gs
fo r
th e
25
en te rp ris e
acco unts
to
illu stra te
usa ge
ove r
tim e
in
s u ppo rt
of
clie n t
busin ess
ca se
fo r
re te n tio n,
an d
CoSta r’s
nego tia tio ns
P re vio us
ro le s
als o
in clu ded
in -p ers o n
tra in in gs,
acco unt
su ppo rt,
an d
clie n t
re te n tio n.
S a le s
Rep re se n ta tiv e
B ra vo
Resta u ra n ts ,
Ch ic a go ,
IL
Win te r
2012
– Sp rin g
2014
H ead ed
co rp o ra te
ca te rin g
fo r
th e
3 dow nto w n
Chic a go
re sta u ra n ts
th at
ge n era te
$15
mil lio n
in
an nual
r e ve n ue
G en era te d
an d
exe cu te d
sa le s
ap po in tm en ts
wit h
la rg e
co m pan ie s,
an d
cre ate
an d
su perv is e
new
c a te rin g
acco unts :
sa le s
in cre ase d
by
40%
in
2013
E D U CATIO N
U niv e rs it y
of
Illin o is
– Cham paig n
B ach elo r
of
Arts
– Com munic a tio ns
U niv e rs it y
of
Wollo ngo ng,
New
So uth
Wale s,
Austra lia
S tu dy
Abro ad
Pro gra m
G eo lo gy,
En glis h
T e ch nic a l
Sk ills
S a le sfo rc e
H ubsp o t
J ir a
M ix p an el
A sa n a
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