JAHAN ZAFFER
New York, NY | jaahanzeyb@hotmail.com | +1 (917 ) 4 85-9110
EXECUTIVE SUMMARY
Multilingual Sales Executive with 23+ years leading high -growth strategies across the U.S., Africa, Middle East, and Asia.
Expert in launching markets, closing complex B2B deals, and turning underperforming regions into top performers. Fluent
in English, French, Arabic, Hindi, and African dialects —skilled in cross -cultural negotiations across telecom, IT, SaaS, and
FMCG sectors.
CORE COMPETENCIES
Enterprise Account Management | Strategic Sales Planning | Multinational Market Development | Quota Achievement
& Forecasting | CRM Optimization (Salesforce, HubSpot, Zoho) | Solution Selling | Contract Negotiation | Global
Stakeholder Engagement | High -Performance Team Leadership
CAREER HIGHLIGHTS
• Generated 200 in new revenue within 6 months at Cogent Communications, achieving 121% of annual sales
quota and ranking among the top 10% of sales professionals across North Amer ica.
• Captured 80% public sector market share in West Africa by closing over 3,000 Oracle enterprise licenses and
expanding client base in government and defense sectors.
• Accelerated revenue by 25% in French -speaking Canada by implementing a multilingual ou treach strategy,
securing new partnerships and long -term contracts.
• Recognized as a Top 3 Performer for five consecutive years at Millicom Pakistan, regularly ranking #1 or #2
nationally across all sales teams.
PROFESSIONAL EXPERIENCE
NATIONAL ACCOUNT MA NAGER Cogent Communications – New York, NY Feb 2023 – Present
• Spearhead enterprise sales strategy across multiple verticals, focusing on Fortune 500 clients and major
international conglomerates.
• Manage a diverse portfolio of network solutions, including DIA, IP Transit, SD -WAN, MPLS, and Data Center
Colocation services.
• Increased new customer acquisition by 40% through targeted prospecting, needs -based consultative selling, and
relationship -building with decision -makers.
• Collaborate with internal stakeholders (marketing, engineering, finance, and sales support) to develop custom
solutions aligned with client infrastructure needs.
• Drive 33% revenue uplift in global accounts by identifying cross -sell and upsell opportunities, deepening
customer engag ement through value -based proposals.
• Leverage Salesforce to forecast pipeline, track lead conversion rates, and refine sales outreach for enhanced
efficiency and closure rate.
GENERAL MANAGER – SALES & MARKETING Belle Nubian INC – New York, NY Mar 2019 – Feb 2023
• Directed sales, marketing, and operational strategy for a consumer health and beauty company with a presence
across North America, Africa, and the Middle East.
• Increased year -over -year profit margins by 15% by implementing pricing optimization and launching new product
lines tailored to regional preferences.
• Transformed the customer engagement model, introducing automation and personalization, which improved
client satisfaction ratings by 25%.
• Reengineered logistics and supply chain processes, r esulting in a 10% reduction in operational costs while
increasing product delivery efficiency.
• Led digital marketing campaigns across social platforms, improving brand visibility and ROI through targeted
demographic segmentation.
OVERSEAS BUSINESS SALES A NALYST Belle Nubian INC – New York, USA July 201 6 – Feb 2019
• Conducted deep market analysis across Africa, the Middle East, and South Asia to identify emerging trends and
high -growth markets.
• Secured $5M+ in international sales by cultivating distributo r relationships and negotiating profitable long -term
supply contracts.
• Leveraged CRM analytics to develop segmentation strategies, improving customer retention rates by over 30%.
• Provided product training and strategic sales support to overseas agents, ens uring consistent messaging and
brand positioning.
TERRITORY SALES MANAGER Guardian Industries – Middle East & Africa Aug 2014 – Jun 2016
• Managed high -value sales territories across MEA, focusing on large construction firms, glass distributors, and
government infrastructure projects.
• Exceeded quarterly sales targets by over 110% through consultative selling and by forging relationships with top –
tier regional developers.
• Conducted competitive intelligence and market trend analysis, leading to the laun ch of tailored products that
addressed specific local demand.
• Maintained accurate CRM records to support project tracking, sales forecasting, and customer engagement
metrics.
REGIONAL SALES MANAGER – NORTH & WEST AFRICA Oracle Corporation – CBP Division Jul 2000 – Jun 2014
• Led full -cycle enterprise software and hardware sales across more than 12 African countries with a strong focus
on the public and financial sectors.
• Oversaw the rollout of Oracle ERP, CRM, and database products, improving operational ef ficiency and system
integrations for clients.
• Increased customer retention by 35% by developing strong after -sales support systems and client onboarding
programs.
• Represented Oracle at major industry events, including GITEX and Oracle World, generating ove r 200 high -quality
B2B leads annually.
• Managed regional teams and distributors, providing leadership training, setting KPIs, and aligning goals with
corporate strategies.
SALES MANAGER Millicom Pakistan (formerly Instaphone) Nov 1994 – Mar 2000
• Built and led a high -performing sales team responsible for driving nationwide revenue.
• Consistently outperformed national sales targets and ranked in the top 3 across the organization for five
consecutive years.
• Developed go -to-market strategies that doubled mar ket share and expanded customer base in a highly
competitive telecom sector.
EDUCATION
MBA in Finance and Sales Marketing Newport University, Pakistan – GPA: 3.7/4.0
Bachelor of Commerce (Sales and Marketing) Karachi University – Pakistan
TECHNICAL & BUSINESS SKILLS
CRM & Analytics : Salesforce, HubSpot, Tableau, Zoho CRM
Sales Platforms : LinkedIn Sales Navigator, B2B Lead Gen Tools
Soft Skills : Strategic Negotiation, Leadership, Public Speaking, Data -Driven Decision Making
LANGUAGES Fluent in: English, French, Arabic, Hindi, and multiple African languages
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